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July 2023 by Rhenalyn-Rhose J.
Ami and Alyssa made my entire experience at Windsor! I had just driven 8 hours north from SD to attend a wedding, and needed an outfit fast. After an hour of looking and trying things on, I finally asked for help. These 2 (plus another gal who was racking new dresses) came to the rescue and STYLED me themselves. Aside from feeling relieved that I was getting taken care of, they made this experience extremely fun and professional. From the dress, to outerwear, to shoes, and jewelry. Everything they recommended was divine. Not only did they do such a great job styling me, they also were very kind and made me feel good inside out. I'm super grateful for these incredible women!
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June 2023 by Isabella E.
This location has the friendliest staff! They were super accommodating of me trying on over 20 dresses The entire store was organized and easy to navigate!
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May 2023 by Raquel V.
Thank you so much for your help. The workers are very nice and helpful. Would recommend this place if you want to buy dresses/shoes.
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April 2023 by Molly Coutts
DO NOT GO HERE. Wouldn’t take a return that I received 2 days before. Will never give this store my business again. While in line the refused 2 other returns- they are not following the online return policy.
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April 2023 by Pamela Simpson
After going to 2 different malls, finally ended our shopping adventure at Stoneridge. Windsor turned out to be our golden ticket for my neices dresses. Madison was very helpful and friendly. My neices found the perfect dress for my daughter's wedding.
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March 2023 by Emm F.
I came here with my daughter to look for some heels for prom and also her BFF was looking for a prom dress... it was a bit crowded for last minute shopping, but Madison was so helpful and very patient! I think I asked her to look for four pairs of heels in different sizes. Also a bunch of dresses. While helping us she was also attending to other shoppers, working her tail off! Maddyson was very kind and professional!
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February 2023 by Ana R.
Alyssa B. & Alyssa C. Had great customer service love this store!! Their clothes are great.
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January 2023 by Joane Mount
I really like this store, the clothes are super cute and cost effective. I have only ever had pleasurable experiences with the staff while I was there.I see a lot of people complaining about people reactions and/ or moods and I have to say it only shows how they are not acquainted with the customer service field and how the attitude changes depending on where you are at all. I’ve worked customer service for well over 10 years and I have to say workers are people too so please be gentle when your judging them especially when it’s based on company’s policy (they can’t control that and can potentially lose their job if they don’t enforce them) no matter how inconvenient it is for you I guarantee it is far more of an inconvenience to help an unpleasant customer who thinks the customer is always right no matter the cost to the employees.Please be kind to your service workers ♥️
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December 2022 by vanessa padilla
The store had a smaller inventory of dresses than I imagined but a decent selection nonetheless. The girls working we’re really friendly and in the end we did find a nice dress. I still prefer the online store but would still shop here if need be.
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October 2022 by Mohan Venkatesh
They have lots of collections and friendly staff that is always willing to help out their customers . They have lots of party dresses to choose from for every event !
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October 2022 by Marianne F.
I came here looking for a formal long dress to wear to attend an upcoming wedding in November... The staff here was nice & attentive. I didn't catch her name but a lady noticed my arms full of long dresses and started me a fitting room & let me know they'd be in #5 when I was ready. Ami was super helpful & got to help me add & bring the remaining dresses I found into my fitting room. She also helped me zip up some of my dresses when I requested her help. When I was ready to check out Ami also helped me with her opinion of the 3 dresses I was choosing from. Thank you so much for your help & kindness. They have a good amount of variety for options here! I definitely would come back here again. My only con and the reason I'm taking away one star is that the company does not ship dresses from other stores if they don't have your size... if they offered this would be a great help for someone who can't travel to another city hours away, especially if it's not available on their website.
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October 2022 by yasmeen boulware
Horrible customer service. My daughter and I went into the dressing room so my daughter could try on dresses and the lady said I had to wait outside. I asked the manager, MADISON, if I could accompany my daughter, as she needed help with her dress, and she said "No, it's our policy." I asked why, and she said the rooms are too small. I replied that there is a chair in the room and I didn't understand why I couldn't sit in there and assist my daughter, who is a minor. There was also a larger dressing room available as well. Madison was extremely rude and dismissive, and still wouldn't budge on the so called "policy", which wasn't posted anywhere. Anyhow, my daughter couldn't get the dress on herself, so we left and went to Macys, where we received great customer service and bought a dress.
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September 2022 by Margaret M.
Maddison is phenomenal sales manager! She always helps me find the perfect dress for my two daughters. She's patient, fun & professional. I shop at Windsor Pleasanton bc of Maddison's customer service and knowledge of her inventory. Thank you for always making me feel special and for ur expertise in dresses, fashion, and fun!
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September 2022 by shay l.
Homecoming shopping, this is the place. Lots of cute dresses, shoes, accessories here. They were short staffed but things were still moving. Lots of styles and sizes available. My suggestion is to go when they first open in the morning to avoid the afternoon rush. Very nice associates, they were working hard to keep up with the massive volume of people coming into the store.
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June 2022 by Princess Mendoza
First time here with my daughter but we hada worst experienced with the manager she is so rude! my daughter was so disappointed! I will not recommend this place!
