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January 2024 by Scott
The abysmal reviews are spot on. Service is horrible. And a clothing store with no fitting rooms. Some things are reasonably priced, but it's an obvious ploy to get you to buy something you don't need that doesn't fit. Hopefully this place will be out of business and closed soon.
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January 2024 by Tony Brew
This specific Zara store is hopeless. They always have excuses about their incompetence. They can’t seem to have a system where cashiers actually serve customers. They have many payment stations both upstairs and downstairs but the upstairs payment stations are all permanently costly. The downstairs payment stations are staffed by one or two staff most of the time, while several staff walk around doing nothing. A buyer can wait over 1.5 hours or more just to pay for items. Customers just drop items and walk away all the time. The staff are rude and arrogant, they don’t care at all about this store’s business. That said if the corporate office is aware of this hopeless store then it must be systematic. You can’t run a business like this. Get a grip of your business and gain control, you could double your sales here if you manage this store properly. This current store’s situation is hopeless.
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January 2024 by Kubra Cilingir Eris
The waiting line is too long, moving very slowly, with only one person standing there for purchases, although there are many workers at the store. Just unbelievable. Apparently, this is a common incident according to other reviews. Also, the store is very disorganized, with not much clothing variety. Consider trying another Zara.
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November 2023 by shashank pandya
Black Friday!!! Wrong tags, no staff, fotting rooms closed even at from 6 to 9 am pst!Only 1 counter running that also with 1 person! Pathetic! All mens and Women with 1 counter on BLACK FRIDAY! Pathetic.
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November 2023 by Cindy Tato
If you're planning to go to Zara, do not go to this location.I came here on a Thursday evening (5PM), kid you not, they said they were closed because of short-staffed! I feel like if you're short-staffed, you still should let customers in while your doors are still open. If you're "closed" you should close your doors and put a sign-up. This day they turned away a lot of shoppers and some were disappointed as I was.
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November 2023 by erica r.
no stars! Not once, but twice I came to this location and it was closed earlier that it's listed hours. First time they closed 30 min before closing saying they were short staffed, and then last week, they were closed a whole ass hour and half. Nothing was posted as to why, but its so frustrating when especially when you travelfrom far!!! worst store
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November 2023 by Jessica K.
Zara customer service is absolutely horrendous. Chats, calls, in person everything. Continues to send incorrect items then tries to charge double. Such a huge brand, you would think they would care about customer service, seems like they don't care since they will continue to make sales. Absolutely would not buy from this brand ever again
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November 2023 by Pink Dolphin
Byers be aware! Cheap expensive clothes with bad attitude employees. Their return policy is a spit of bitterness on your face. I tried to buy a pair of sneakers there which destroyed my feet first time I used. I went back to return it and they said I couldn’t because it had been used. My calf bled and was oozing. I showed them my wound and the blood in the sneaker. Can you get the absurd in their response? The genius behind the counter didn’t realize that a defective shoes can only hurt you if it’s used to walk! Duh! Zara is bad for everybody.
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November 2023 by Rich DeGuzman
Rarely do I write negative reviews but this was such an appalling experience it’s noteworthy. The apathetic nature of the manager and staff is unfortunate.Their manager, Luigi, was completely inept in their ability to help. We needed to do an even exchange on a pair of shoes that were peeling a week and a half after purchase. We had the receipt, the damaged shoes, and the exact shoes for an even swap. Their only response was to have us call customer support and pointed us to a phone number — there was no one available on the line as it was after hours.Zero resolution - Lack of empathy on their part. It’s frustrating when we drive to this location, waited in line, and took all the proper steps to be turned away with no recourse. What a shame.A little bit goes a long way. There could’ve been steps taken as we dealt with the manager and staff. Apathetic. Poor training. Terrible hire.
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November 2023 by isaak spotify
Poor customer service the manager an African American women was very rude and dismissive like ma’am u chose to be here you could be doing anything with your time… how r u judging others while working weekends… baby doll get it together before someone calls corporate and snatches that job title that you so desperately need ?
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October 2023 by Sunil R.
Zara is a relatively recent discovery for me. I like their styles and their clothes fit me well.This location was a little strange. I was there for a while on Saturday afternoon and did not see any employees except one at the register. Not sure if most of them were on break.I left with two bags full of clothes and a smile.
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October 2023 by Rich D.
Rarely do I write negative reviews but this was such an appalling experience it's noteworthy. The apathetic nature of the manager and staff is unfortunate. Their manager, Luigi, was completely inept in their ability to help. We needed to do an even exchange on a pair of shoes that were peeling a week and a half after purchase. We had the receipt, the damaged shoes, and the exact shoes for an even swap. Their only response was to have us call customer support and pointed us to a phone number -- there was no one available on the line as it was after hours. Zero resolution - Lack of empathy on their part. It's frustrating when we drive to this location, waited in line, and took all the proper steps to be turned away with no recourse. What a shame. A little bit goes a long way. There could've been steps taken as we dealt with the manager and staff. Apathetic. Poor training. Terrible hire.
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September 2023 by Jennifer Kerr
Nice big Zara store. Dressing rooms are small but have good mirrors. Didn't make it to the second level but found lots of goodies at reasonable prices.
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August 2023 by John Bonjovi
I can’t believe I walk into the zara it’s open but they blocked off all of upstairs which is the men’s section and I wasn’t allowed to even use the elevator what kind of nonsense is this I can’t even buy clothes from the men’s and it’s open the store is obviously sexist toward men and only allowing women to shop won’t be coming to this location anymore.
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August 2023 by Whitney H.
Zara's inability to "hold" items is stupid.The employees, both men and women are rude and condescending as well. At least from today 8/26. Love this brand, but today put a bad taste in my mouth. Just shop online. The fitting rooms were closed too? You'd think with weird policies they have and lame employees, they'd at least have the option to try clothes on before standing in line for a half hour only for the employees at the cash register to tell you that you cannot hold items.
