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January 2024 by Andrea N.
I was actually considering opening up an account now that they're offering $250 bonus with direct deposit but it simply doesn't seem like proper business ethics not to have a phone number where I could reach my branch. Calling the call center takes an eternity to reach a live body. I actually logged into Yelp, read the reviews and wrote this while on hold and still holding.
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May 2023 by Jonathan C.
Redwood credit union is the best bank in the Bay Area! So grateful they have all these locations on the Mendocino coast.
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December 2022 by Deanna Boettcher
Redwood Credit Union is our local bank and we have had the best experience with this Point Arena branch specifically. Deanna Branesky opened up our accounts for us in 2020 and she has been by our side for all of our banking needs every since. Even when we encounter challenges with other branches and operations at RCU, Deanna has jumped in every time to help and it has always resulted in a solution. We cannot express enough gratitude here for her amazing customer service and professionalism. When you live in a more remote area, you rely on your local businesses more than ever and her service has definitely been above and beyond.
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September 2021 by E M Cope
Fairly good credit union. Error rates in my experience far higher than others. Good staff.
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October 2019 by Flavia D.
I switched from WestAmerica bank to RCU, and have been very happy with the services and staff of my branch in Point Arena, CA. However, I am extremely frustrated with the online banking, and 24-hour service. You'd think with the account number, last four digits of my SSN, and birthday that I would be able to log on, if, perchance, I am unable to remember my password. But no. How about if I call the 24-hr teller? Nope. Not that either--the automated service said I had to be "signed up" for that, and forget about trying to do that after hours. I suppose I will have to go to my branch (the old fashioned way) just to see if a check has cleared. Funny in this day and age, but I'm OK with that. I've banked with numerous different banks, and never have I had to sign up for a 24-hr automated teller service. I know my local branch has no control over corporate operations, so I don't fault them with the aforementioned issue. I like the staff at my local branch, and the great service they provide. They were very helpful with assisting me with a recent car purchase.
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January 2018 by Gloria Schoofs
Redwood Credit Union in Point Arena is the best financial institution I've ever done business with. Everyone is efficient and pleasant. I never have to wait long for personal service. If there's a questionable transaction on my Redwood Credit Card, of any kind, I am notified immediately. I really feel well taken care of. Everyone knows me by name and has a smile for me though I'm not wealthy and don't go in that often. We are so fortunate to have this credit union in our little town. Thank you, everyone at RCU!!!
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May 2011 by Regina S.
This is the only ATM on Main Street in Point Arena. The theater and a few of the restaurants doesn't accept cards, so make sure you get plenty of cash here.