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January 2024 by Chris H.
Terrible service, ordered robes, card was charged on day I ordered, never received the robes, left 2 voicemails, emailed 3x, and attempted to chat--don't order from this company. I had to get a refund from my credit card.
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October 2023 by Z M.
I go out of my way to buy from women owned businesses. We need to stick together gals. My friends have been raving about Coyuchi and their great products. I finally replaced all my towels with their product. At first, I loved how soft and simple they were. It was a comfort to wrap myself with their towels after a bath - lovely. But very soon it became apparent this pleasure is short loved. I washed them twice and they quite literally began to disintegrate and the seams came apart. The craftsmanship is shoddy at best. These are not long term use things - rather poorly made things that look good at first and then reveal themselves. I am utterly disappointed. To present a product as so elevated and then put it place zero quality control. Sad.
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September 2023 by T. S.
I bought the organic blanket. not worth the price. and way overpriced. I washed it and put it in the dryer and it ruined my dryer because there was so much lint in the dryer screen and in the dryer itself. the blanket is nice but not worth it.
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August 2023 by Su C.
Coyuchi bedding and towels have been very satisfactory, but I am disappointed in the company's failure (unwillingness?) to post a mixed but (IMO) fair review of a clothing item. I have tried twice to post a review noting both good and bad points of a product, first as a two-star and then as a three-star review. Neither appeared on the website, and customer service said that it might have gotten technically stuck or "disqualified" for irrelevance or violation of posting rules. I'd like to believe them but don't find the argument entirely credible. Thus, I'm adding this review on Yelp to suggest that Coyuchi products' high online ratings may not be fully representative.
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May 2023 by Calvin Hamilton
Excellent bed and bath linensReally quality stuff
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May 2023 by William L.
Can't rate the product yet, but for an online merchant, delivery speed is subpar.
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April 2023 by Hedy E.
To be fair I think that the products this business manufactures and sells are very good, which offsets their lackluster and prickly customer service. I think that there are other brands such as Boll and Branch that offer similar products, free shipping and a much better level of service. It feels like Coyuchi doesn't care if you buy their stuff at least that is the attitude that is conveyed.
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March 2023 by Amy M.
Their 365 day guarantee (store credit if after 30 days) is the best and better than most bedding companies. If you want organic bedding and bath, this is the place to get it. If it doesn't work out you can return it. I don't buy fitted flannel sheets anymore because of a fit issue after wash. The elastic seems tighter and smaller after first wash. Nothing wrong with duvet cover. The flannel material is very thick and keeps you warm. My organic mattress cover is working well. Their are some accessories like bowl covers and laundry wool balls that seem overpriced. Online returns do take awhile but they kept their promise of the refund. I've tried other bedding companies like Parachute but their sheets were way too thin and cheap. I'll stick to Coyuchi.
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March 2023 by Dean H.
This is THE PLACE for organic high-quality bedding and more. The full-priced section gives me sticker shock but the outlet section has tons of reasonably-priced items and good deals for the level of quality of the goods. Great place to get towels, duvet covers, down comforters, robes, bath mats, sheets, and more. Stop in and look around -- the staff is always friendly and knowledgeable.
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February 2023 by Aimee D.
While their products are incredible, definitely worth the high cost their customer service support and response from the online store is ATROCIOUS! They do NOT answer the phone, they do NOT respond to emails in a timely fashion and I just received a confirmation for my return but told I would NOT get a refund any time soon due to system updates on their end. They should pay out interest. As I said before the products are exquisite, but their service is NOT on par with the quality of their products, I will only ever order their products again though a retailer that carries them.
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February 2023 by Sarah M.
0 stars if I could!! Their customer service is horrible. My return was delivered to their warehouse on December 5th, and it's now February 3rd and I have not heard anything from them regarding the status of my refund. I have emailed 2x and no reply after a week. This is terrible!! No matter how good a product may be, this is unacceptable for any business. I also tried calling to get in touch with someone to confirm that my refund is still being processed, but they disconnected their lines and direct you to email them - but guess what - they don't reply to emails either! I would spend your money elsewhere - plenty of other stores have nice products and much better service than this.
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January 2023 by P David
Nice products, and very responsive and helpful staff.They seem to strive for excellence,, with great products, wonderful service, and good return policy.Being a local company is a bonus.
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January 2023 by Dave Newcastle
Nice products, and very responsive and helpful staff.They seem to strive for excellence,, with great products, wonderful service, and good return policy.Being a local company is a bonus.
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September 2022 by Heather M.
HORRIBLE. I bought a set of towels and wash cloths (totaling $233). They immediately started to pill and left fuzz everywhere. After getting out of a shower, the last thing you want is fuzz stuck to your whole body. No matter how many times I washed them, the fuzz never went away and they started to rip with in a month. I reached out to customer service to return the items and the conversations with the agent were clearly form filled. They were not actually reading my emails and were answering basic questions that I didn't even ask. When I returned the order for a full refund, the agent confirmed receipt of my return and acknowledged that I'd get all my money back within 10 business days. It's now been a month and have yet to receive my money. I've sent 3 emails to customer service, none of which have gone answered. I've tried to call several times but always get an automated message saying that their agents are too busy and can't take calls. DO NOT SHOP HERE. If you're looking for amazing customer service, organic and sustainable bath products, and way more affordable, I had a great experience with Under the Canopy. But STAY FAR AWAY from Coyuchi.
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July 2022 by Bob W
This is a very beautiful store. It is the only outlet for Coyuchi in the world. Just walk in and it's like being in another world. The sales people are very knowledgeable and the stuff is gorgeous. Pricey? What do you think?
