O'Reilly Auto Parts store #3608 in Pollock Pines, California, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Customers appreciate that the store is always well-stocked, especially with plow items in winter, making it convenient for seasonal needs. The staff, including knowledgeable and friendly employees like Cliff and a young team member, are highly praised for their patience, helpfulness, and willingness to go above and beyond. One customer shared that Cliff helped their elderly mother when she had power steering issues, calmly diagnosing the problem and restoring her confidence. Another customer praised the staff for their patience during a stressful car issue, quickly identifying the problem and getting back on the road. The store's manager, possibly named Allison, also received high marks for providing five-star service and going out of her way to find the right parts for a customer’s Jeep. Overall, customers feel welcomed and supported, with many expressing a willingness to return repeatedly due to the excellent service and helpful staff. With over 6,000 stores nationwide, O'Reilly Auto Parts in Pollock Pines stands out for its helpful team and reliable service.
Needed oil for our BMW because we are on a loooooong road trip. Thank you to Nikki for her excellent customer service and expertise. Helped us in a pinch!
June 2025
Everything was fine except for the call I received, part ready for pickup, but it was not! Had to go back later?
May 2025
Although im tired of seeing them all the time with my daily trips they are awesome. Always stocked friendly and helpful and they have plow items in stock which is a great help in the winter!
