-
April 2023 by Dianne H.
I only go to this Safeway store because it's close to me, I go down the hill to another store for meats and produce especially! So far I've never had a good experience in this Pollock Pines Safeway store. There is a huge turnover in managers and all of them are incompetent! The current lady who is the manager is rude and never seems to get anything done, just always running around the store like she's accomplishing something when in fact "she's not". I've complained to her so many times that there are never any antibacterial hand wipes on entrance to the store. Even during the Covid period, none could be found. I approached her several times on this issue and to no avail. One time she just walked away from me--like I said "rude"! Also and this is so disgusting--there is a butcher in the meat dept. who has a long, bushy unkempt beard and I've seen him leaning over the meat with that bushy, disgusting gross beard while cutting meat. I talked to the meat manager about this and again, to no avail he just stared at me like an idiot. By the way there is another bearded guy who works in the meat dept. and even though his beard is short, still it's not good to have facial hair hanging over the meat (they) are cutting. I worked at Sams Club and all meat dept. workers were required to wear beard guards and hair guards. I don't ever buy my meats at this Safeway for that reason and also because it's not good meat, tough steaks and just not good. Also produce is not good at this store.
-
February 2023 by Susie B.
I only go here when we can't get down to Folsom due to weather. It is outrageously priced, the food selection is minimal, and the store is dirty on the ceiling. There is a blonde lady with glasses that works at the front who shamelessly flirts with my husband in front of me every time we go in together, which is pretty rude in my opinion considering it's obvious we are a couple and home wreckers just suck. Yeah, not my favorite place.
-
December 2022 by Abigail Q.
Went early in the morning and the meat department section were either out of stick or low in stock. Paul was VERY helpful. I could tell they were super busy trying to set up for the rush, but he helped get the meat I needed. His customer service was 100%. Great job Paul!
-
November 2022 by Miriam R.
My family and I were discriminated by a worker at self-checkout named Donna. Keep in mind, we are POC and Donna is white. We needed help with our machine as the light continued to blink asking for help. We were making eye contact with Donna and she simply ignored us. She just continued to look at my family and I. We asked again for help and she finally came around and touched our machine. No acknowledgment or communication from her. She made it seem as if she didn't want to help us. On our way out, Donna was telling every white person to "have a good day." We made eye contact again and nothing from Donna. Donna, do better. It's 2022. Customer service should be equal to everyone coming into this store and especially if you work there.
-
July 2022 by Stephen G.
$17 for a build your own cold sandwich with only turkey, cheese, and sauce?! Crazy. When I asked if that was really the right price the lady just shrugged her shoulders and said yup go to subway across the street!! More options and way cheaper
-
July 2022 by Jay F.
Great location. So fortunate to have such a well stocked, well managed branch in Pollock Pines. Employees are friendly and helpful. Clean. Great fresh fruits and vegetables and great selection of foods. Easy to schedule and get vaccinations for flu and others. Highly recommend!
-
July 2022 by Cindy Stetler
I just bbq’d one of the best ribeye steaks I’ve ever had!! It was packaged today and was super tender, amazing flavor!! Last weekend, I ordered 2 giant subs from the deli and they were making them when I arrived! Very fresh and nicely loaded…just wanted to do a shout out to the Safeway staff, you don’t have easy jobs, but wanted to make sure you know you are appreciated by us locals ?
-
February 2022 by Mo F.
The meat department use to grind up tri tip for me for my burgers and today the guy behind the counter said he isn't allowed to. Had to go to Raleys to have them do it for me. I don't mind even having to pay a little more. The guy said he isn't allowed to cut or grind meat. Just really frustrating
-
January 2022 by Somm G.
This store never plans accordingly for seasonal travelers, weather events or peak shopping periods. Meaning: they are consistently out of stock of essential items. You cannot depend on doing weekly shopping here if you meal plan or want to shop for usual items because of the stocking issues here. No, it has nothing to do with supply chain issues. This has been happening since we moved here in 2018. The manager Johnny seems checked out for the most part. Doesn't care one way or the other, Nd he isn't the most approachable person. Admittedly this is a difficult location to manage, but you can tell his heart just is not in it. I placed an online order based on items that were in stock. The most important items I needed were unavailable despite stating they were available online. I called corporate and was told that items are not marked out of stock until they are shopped. How is this efficient and not a waste of my time? This location is good if you need items in a pinch. Otherwise, I would avoid shopping here if you're a local and make your way to Placerville. Plenty of options there without these frustrating issues.
-
September 2021 by Ashley Caitlin G.
To the woman who was working in the dairy department restocking, THANK YOU!!! She went above and beyond today and actually went and looked if they had the creamer I was in desperate need of. Instead of saying just "no" or "we don't have it" she actually went and LOOKED I feel someone who is willing to go and do that deserves a 5 star. Thank you for doing your job, and helping me.
-
August 2021 by Jason F.
Generally a good grocery store with good selection, nice produce amazing plants and great meat department. However they could use more cashiers to offset the number of tourists that stop here as a last stop before Tahoe
-
April 2021 by scott h.
This Safeway is a covid-19 train wreck.the butcher in the meat department is not wearing a face mask. More than half of the customers are not wearing face masks. No one is practicing social distancing. Unmasked people are handling merchandise and putting it back on the counter. of course they do have signs at the entrance saying that you shall not enter the store without a face mask. See photos for details. Meat department employee pictured in photos not wearing a mask.
-
April 2021 by Randy Borges
store is still closed says on line open 24 hours says on there doors open 24 hours but they still closing at 10 ...same old not helpful there and dont want to work .I will drive down the hill from hear on out unless it's an emergency but even then they probably be close.
-
April 2021 by Ronda F.
I have been a Safeway shopper for years. I was excited when moving to this area to have a Safeway near my home. Unfortunately, the Pollock Pines Safeway is always understaffed, and in poor condition. The shelf's are empty on a Friday afternoon, the produce is a mess and looks terrible. In fact yesterday there were only two heads of lettuce that were both old and wilted. The store is dirty on the inside and the exterior is in need of repair. It's apparent that the main corporation of Safeway has ignored this store.
-
March 2021 by LeAnn K.
I stopped in to buy a coffee at Starbuck's and did not feel safe at all. There were SO MANY people walking around maskless, or with their masks pulled down and noses hanging out. If Safeway doesn't care enough about their employees health, or the health of the general public to enforce the mask mandate, I will NOT give them my business. I am shocked at how many uneducated, or maybe just uncaring people there were in this area. Good luck with that, Pollock Pines.