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October 2023 by Robbie Mendoza
Not good this Storage place and i wouldn't recommend this storage place to nobody even if you're looking for a Storage place is here there's to many problems with the employees here is they give you the run around and really don't help you here of working for this owner for this storage place is I'll have been with this storage place for over 10 years now and i never had any problem until now of trying to make a payment for my storage as of today and scents yesterday as well even though i have called and didn't get no answer from the office even though I came to the office here in Pomona today and yesterday so please if anyone is looking for a good storage don't come here wich is here in Pomona and the address is 333 hershey st Pomona ca 91767 aa-u-stor-m self storage and the owner name is zareth so please if anyone out there um looking for a good storage don't come to this one is i really don't recommend this place to any my friends are family members miss mendoza.
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August 2023 by Kristie Clements
I use this facility for the extended hours for access 5 am - 10 pm every day.
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June 2023 by Kevin H.
Was always happy with this clean storage facility except the the "Manager" named Zareth called to tell me they put a lock on the unit as it was delinquent. I explained a change of ownership & the pmt was made online, should clear the next day but she was condescending and very rude. To satisfy her I offered another pmt thru my credit card as long as they agreed to refund it after the initial pmt hit. She scoffed at me then hung up. I called back for the Manager and Zareth found something funny... stated her title as Mgr then hung up again. I called the next day for the owner. She recognized my number & was very snotty again. I called multiple times from a different number asking for the owner..... to no avail. Needless to say I am cancelling the unit and going elsewhere. This woman can take several seats in the class of customer service and business model. Owner needs to give the place an enema. Disgusting way to spend couple hundred dollars a month. Update. Owner called me back today. Was kind and informative but didn't acknowledge bad cust svc until I asked her to listen to the tape. It is what it is. I'm out of there.
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February 2023 by Tamara B.
It's a clean facility. Staff aren't in the office daily and so you should make an appointment. Prices stay steady for a year and could go up, but usually only 10%.The only negative for me, is their are no public restrooms.
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October 2022 by Tamara Beckner
This is in an industrial area of Pomona, south of Holt, west of Indian Hill. There is a Car Wash (does great job) on the corner of Hershey and Holt.This is a clean well maintained place. Has someone in the office monitoring the cameras M-Sa.There has always been someone else at the storage unit dropping off or picking up their stuff. Other renters were courteous by saying yes I'll move or give me 5 minutes.Most of the time I could go around.There is no electric plug, so bring a camping light or flashlight.The prices are lower most other storage units in the area. Was told the rented price is good for one year. When there is a price increase, it's not been more than $20 and usually only $10 per month.I paid for the whole year and got the 13th month free. They require a certain type of lock, which I already owned. But they had them for sale.There are 2 cons to this place.The gate code box is hard to enter the code while seated in the car. Maybe my arms are too short.There is no public restroom.
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October 2021 by Jesus Sanchez
Excellent price compared to other storages in the area.Friendly staff.
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October 2021 by Jocelyn Marquez
Secure and clean
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June 2021 by Toro Mecánico Bulls mechanicals
(Translated by Google) Well it was clean and fine(Original)Bien estaba limpio y bien
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October 2020 by Mayra C.
I've been renting with them for a while now and I love it! They are very accommodating and understanding of your needs. I would definitely recommend this place, it is gated and they do have certain gated hours when you can go inside to get your things, sometimes it is a little inconvenient but in the long run I understand it is for your safety.
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August 2020 by Ernesto Flores
Surprisingly quiet and clean
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November 2019 by Wendol Brooks
Always available. And if I have any questions they are there to answer.
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November 2019 by Teresa Martinez
Staff here are friendly and work with you.
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September 2019 by Tomas Rios
Is the best storage in Pomona.
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July 2019 by Miz Lbc
Great Customer Service!
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June 2019 by Rosie Lopez
Ohh yeah
