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November 2023 by Abby Funk
These people are thieves, and are probably some of the worst people to deal with. They towed my car incorrectly and damaged a bottom panel on the bottom of my car and now it’s just hanging off. They refuse to accept responsibility. The only reason why these people are in business is because of CHP. Which I’m sure something shady is going on there as well. They steal your personal belongings and will legit steal parts of your car. Not sure how this “family owned business ” lives with themself knowing that they actively ruin people life’s and mess with their financials.Service: Car towing
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July 2023 by Semih Kaya
Came here yesterday at 2PM to pick up my car they told me that they were at launch break and be back at 2:30, made me wait for 30 mins. Then apparently there was a missing document and couldn’t pick up my car. Got everything I needed today to pick up my car today and got here at 1:20PM and again they told me that they’re at launch break and be back at 2PM. Their launch break times are not shown on anywhere and they’re on launch break all the time and they make you wait for hours. Unprofessional business.
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January 2023 by Ricky M.
My car was tow this morning and they charge me $ 294.. and I ask them why. They told me we for the hr.. so that's mean they get pay $100 an hr so ridiculous.. .. so basically I pay 100 an hrs for my car .. ..
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December 2022 by Niamh Sprout
They did a great job and it to me way quicker than originally on top of that great customer service!Service: Battery service
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November 2022 by Kit Smith
They did a great job and it to me way quicker than originally on top of that great customer service!Service: Battery service
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February 2022 by Richard O.
Very helpful and kind ppl. I Had my car towed and kept over the weekend due to a car accident. The gentleman that helped (Adolfo) me was very helpful in guiding me as to what I needed to do not only with them but with my own insurance. I had a very easy transaction with them. And overall extremely happy with their customer service.
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January 2022 by A C.
Not sure if this is family owned, but everyone was so nice and patient with me. I got into an accident they towed my car to their lot. They kept it on their lot until my insurance was able to come get from them. They respond pretty quickly and try to help as much as they can. Would recommend this place to anyone.
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September 2021 by Daniel M.
Very bad service. The guy is rude. Won't give any information to tow truck drivers or to car owners. He thinks he owns the place but he's just a worker. Has no customer service. They take forever to answer at the front. Very bad place. If you ever get your car towed here you're out of luck. The tow truck service is horrible too and they charge an arm and a leg!
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September 2021 by Woojin L.
The WORST experience I had with any kind of business. Like the other reviews said they will do anything to rip you off and don't care what your situation is. EXTREMELY rude and makes me wonder how anyone in the right mind can do a business or even communicate to their customers like this. I could go on and on with all the things that happened but I still don't understand why they got so defensive, yelled, and aggressively pointed their finger at my face when I simply asked for their name to let my insurance know who I talked to. Don't wish the trouble I had to go through with them on anyone else. This is the first time of me writing a review and I really felt the need to.
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July 2021 by Nathan J.
last evening my car had broke down of the 91 freeway and the dispatcher was very professional and helped get a tow truck to me right away . And ethylene very kind . They had gotten to me from Pomona in like 30 minutes or less . And put it on a tow truck and take back to there place of business thanks very much to them and if anything happens make sure to call them and will help you out . Thanks
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May 2021 by JR EXPRESS LLC
Worst service ever!! They are a scam! If I could give them zero stars I would!
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February 2021 by Ezra Martin
This towing company will make excuses to hold your car to rack up extra storage charges, they make the whole process frustrating for customers that are just trying to get their car sent to a collision center for repair.Not a good company to work with if you are trying to have a good experience.
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November 2020 by B G.
Super friendly and kind! I had a problem initially with getting my car back and Olga was super helpful and worked with me to find a solution. If you ever have to deal with towing (which is never fun), make sure you use Al & Sons!!
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October 2020 by Ron Rodriguez
I was in a horrible accident this passed week. I worried about my belonging in my vehical. When I went to pick up my personal effects, all items were accounted for.The tow yard was clean and secure. The person there ( Olga ) was most helpful and very friendly. This is a well run operation.Thank you Olga and Al & Son's Towing.
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September 2020 by Sergio (MyIQis2)
Great Tow Yard with honest family run practices.All the negative reviews must be from people who don't pay their registration and get DUIs.They handle your car with professional care, and know exactly what they are doing. Apparently they've been in business for a long time and it's no wonder why.They're professional, mom&pop demeanor, and treat you with respect.The trucks are well maintained to. Cleanest tow truck I've even seen and rode inside of.They're always looking detailed
