-
August 2023 by laila hammett
I cannot express enough how amazing and wonderful El Sereno has been through my entire process with them. Amber, is an amazing person not just an amazing property manager. She is very well rounded and she is hands on, always making sure things are done well. Not only her but, everyone I have spoke to in the office has helped very much. The property is very cleaned and maintained.
-
August 2023 by Chupa Mook
Management is the worst I don’t recommend. No one to rent here I know I regret it cheap stoves refrigerators everything is cheap mirrors in the bathroom spend your money somewhere else or stay where your at for now! While you find a better place, and I have spoken to management, they do not do anything about certain issues like I said before avoid this place don’t bother, i so regret renting here these apartments have so many issues with them being out of date I have spoken with other tenants and we have the same opinion about this place management doesn’t do anything until things break or it’s been a while since your request for someone from maintenance to come and take a look at the problem, they still have the nerve to want to blame you what ever the issue is because of all the outdated things in the apartment I spoken to management already a couple of times. One thing is for sure as soon as my lease is up I’m leaving this rental property it’s the worst place I have lived in!
-
June 2023 by Jotanna C.
Only giving this place 1 star because I have to, but if it were to be used, I would give this to Polo and the maintenance staff, they are very kind people. Management aka Velia the property manager on the is rude, lacks professionalism and is awful. My car was broken into numerous times and they could have cared less. When I lived there for three years I've seen homeless people dumpster diving and other cars and storage ports broken into as well. DO NOT RECOMMEND MOVING here! Also typically during any storms or if there is an accident on the corner of towne/Bonita (which sadly happens often) power goes out, we've gone 24 hours without power at one point. Sadly this was a place I was excited about because it's in an ideal area, but after the change of management and the lack of empathy for other peoples safety, my family and I had to leave.
-
May 2023 by Emma K.
It has been four months since we we're supposed to receive a refund of 2 security deposits. Due to there terrible application system you have to create a new email each time you want to submit your information. When cancelling application over phone with staff months ago, I still have not received my money!!! I have given TWO addresses that I receive all other mail at yet this mail keeps getting denied. When talking to whom I think is correct and educated staff about there own companies processes, I get round about answers and told I will get charged cancellation fees for an address error. Mind you, we never got asked for confirmation on original address to send mail to; why would you send mail to an address we previously lived at as stated on the application? There has been no reach out on El Serrano's behalf in a month, email or phone call wise. When I went into the office two weeks ago, the 8th of May at 10 am, to ask about update for refund, I was again told that we will receive an email or call.... If they can not reach me why did they not ask for updated information then? I have not been contacted since the last cancellation which was April 2nd, and have quite literally had to BEG for my money that I submitted to this complex when it was an error with there system in the beginning that started all of this. I hope my concerns are addressed appropriately and quickly at this point in the apparent miscommunication between facility's and there facilitator. The least I would expect is an estimation of when it will NOW arrive to el sereno, but with the lack of professionalism and costumer care I have experienced, I expect nothing less at this point.
-
May 2023 by Jessica A.
I've lived here 4 years and honestly the best apartment complex I've stayed at for the first 3.5years. Old manager and the maintenance team are incredible. UNTIL this past year when they got a new manager. If you want your car to get broken into or for it to get towed this is the place to go. New manager has no compassion for the community living here. Has no interpersonal skills. Only cares about adding fees on people, towing cars, and money. I am so glad I left before it got worst there.
-
May 2023 by Vyacheslav N.
Ever since new management it's been horrible before this year, they cared about you, we're sweet and mindful. Now they don't care about if you can pay rent or not, it's fees here and there, they don't care about your situation, or what your going through, it's guilty first then innocent and they are the ones calling themselves innocent. New management is more about money money money. Seeing new posts about discrimination and targeting certain people. I've been here 5 years and hearing this from other Genentech, is disgusting, we need a new manager on site, they don't care about us.
-
April 2023 by TheTruth B.
First of i been here going on a year , they were very helpful and nice when i was signing my lease but fast forward to now they make living here miserable . I just had a baby and they come banging on my door for any and every little reason try to accuse me of not paying my rent and trying to add extra fines even tho i clearly showed her my rent was paid on time and it was something on their end that they needed to fix . Try to tell me i have other people living here mind you these are all 1-2 bed room apartments all of my neighbors have way more people than is on the least but was going to violate my lease had my car towed because i had paper plates . Never return my calls . Not only do i feel they are racist to people of color but so is some of the people who live in here . Always finding all type of SPIDERS AND BUGS ITS JUST HELL LIVING HERE AND IF YOU ARE YOUNG WITH FACE TATTOS AND NOT MEXICAN OR WHITE I WOULDN'T SUGGEST LIVING HERE !
-
March 2023 by V M
first off, this place has SO MANY CAR BREAK IN AND CAR ROBBERIES! that absolute WORST management that will not do anything to help and never answer the front desk phone when calling. No security, no security cameras, Old apartments, outdated appliances, ceiling leaks, along with raising rent every year? i don’t mind but at least keep the place nice and invest into the property! still the same as it was built in 1970’s with the ugly popcorn roofs. constant leaf blowing in the morning that ruin the cars around them and don’t actually clean the area, instead blow the dirt everywhere! I have so many issues about this place and so do MANY of the current residents that LIVE THERE feel the same way! many open apartments for a reason AVOID!!!!
-
March 2023 by Desiree M.
If you want your car broken into and walk up to it first thing in the morning with your windows shattered multiple times within one year and onl to be told by management that theirs too have been been broken.. Welcome and move into this apartment complex.
-
February 2023 by Joseph Farley
Great apartments with friendly management that care about their tenants and the community.
-
January 2023 by Asley Rochin
El sereno was my home for a year everything was perfect the first 3 months then everything went down hill. First, my husbands truck for broken into, then my car was broken into, car plates were stolen and lastly vehicle was stolen. All that management was able to say was, sorry there is nothing we can do call the police. We had to pay double what we paid for rent just to leave due to my family and I feeling unsafe there. I do not recommend living here!
-
January 2023 by Brandi G.
I walk into the office and this lady is awesome. She's so shows me the most beautiful apartment ever. It is super quiet here. Wonderful they take care of everything right away. No waiting I am very happy to be living here and I appreciate everything that they have done for me and my family.
-
September 2022 by Vaughn R.
Completed my first year living here. Gotta say I'm so happy with this place!!!Community is kept clean. There's an Amazon locker here. Neighbors are kind, and those who have pets are responsible and pick up after their pets. The area is surprisingly quite! Pool, laundry room, and bbq grill are nice. Parking is great.The unit itself is a bit dated, but for the price compared to previous renting experiences, I am content. Would not be thrilled to pay more.Location is great. Within 5 mile radius are grocery stores, Claremont village, 2 freeways (10fwy / 210fwy) restaurants, and gas stations.MOST IMPORTANTLY - management is genuinely great. Responsive, courtesy, and carry a sense of urgency.Honestly, cannot say enough good things here. It's a relief to find a place with this many positives.
-
September 2022 by John Castleberry
Poorly insulated units old '70s aluminum window frames needs major upgrade for the price they are charging is outrageous gets hotter inside the units with the AC on than it is outside they do allow dogs and it seems like everyone there has one
-
July 2022 by Sarah Elizabeth
Love it here. First off, the management team is awesome. Rene, Shawna & Amaureen we’re so helpful in getting us into our apartment and making sure things went smoothly and quickly. They are very friendly, professional and efficient! The maintenance staff is also very kind & quick to service when needed. The facilities are always kept well & clean. The property is beautiful and close to Claremont Village, Baldy, the freeways, and metro. Parking is ample including the parking outside the apartment as well. The gates and the amazon hub lockers keep it safe here which is a nice change compared to other apartments! I would recommend this complex to anyone looking in the area. This one is a gem :)
