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January 2023 by Regina G.
I love this place! Today I got my hair cut and styled by Marissa. I'm picky about my hair especially my bangs and she did amazing! My hair looks just how I wanted. She made me laugh tons in conversation too! I also love that this is a locally owned business and the pricing is very clear. I'm definitely recommending this place and Marissa to all my friends.
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December 2022 by Amy R.
Terrible management, terrible location and even worse customer service. Their cancellation policy is an automatic charge of $200 plus tax for someone who doesn't show up or cancel ahead of time. The problem??? Go ahead and try to cancel on their website or find a phone number or any way to actually speak to a person. Further, there is no reason that is allowed under their policy because they contact you via text about your appointment 48 hours ahead of time. So, if the customer has anything that happens during that 48 hours to prevent them from getting to the appointment, there is NO excuse that will work because the customer didn't contact the salon, who is nearly impossible to reach, by the way. Illness that keeps you from thinking of your hair appointment, no they don't care. Being stranded over the holidays due to airline fiasco, nope, you should have been thinking of Lavish and your hair the ENTIRE time. Not dealing with your current, terrible situation. Lavish should come first...despite what is going on in your life. Otherwise, you will pay $200 for services not rendered because you had more pressing things to deal with besides your hair. It's despicable for a company in any service industry to tell their customers that nothing matters but keeping your hair appointment. Get some humanity in this place, and understand sometimes people are dealing with things which are greater than your vapid view of the world.
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August 2022 by Sarah D.
I'm not one to write reviews, but I'm just really disappointed with this place. I live in a rural town about 2 hours from ABQ where it is hard to find good stylist, so decided to make the trip here. I only get my hair done 2-3 times a year, so I was super excited! One of the staff members (I forgot her name!) was incredibly nice and helpful and allowed me to do a virtual consult - where I texted pictures and videos of my hair with other pictures of what I was hoping to have done. She discussed it with a few stylist and paired me with Yvette, who is a really lovely human, but unfortunately really missed the mark with my hair. I had a warm, honey blonde balayage from my prior salon in a different city (before I moved here) and all I really wanted was for that same color to be refreshed closer to my roots and a trim of my long hair. I really like the lived in, natural balayage look because I can go months without getting my hair done. However, she starts the process of what looks like traditional foil highlights - taking very tiny pieces of my hair and foiling them, very close to the roots. By the end, she somehow made my hair overall appear darker than it was before (darkening my prior color) with very thin and cool, pale, beige blonde highlights throughout. Parts of it are so pale that it appears grey, especially in the front of my face. She even pointed this out before I left and assured me it would come out with my first wash, however it has not. It is literally further from what I wanted than when I walked into the salon. The cut was also disappointing - she talked me into some "face framing layers" but it ended up with like 2 dramatic shelves of hair around my entire head - which does not work at all with my hair type and overall makes me have way less volume. The people here were all very nice and I feel bad writing this review. But I'm just so frustrated because I trusted the salon to match me with someone who could achieve what I wanted (and have had done at other salons without trouble for years) and spent a lot of time traveling and a lot of money to then just have my hair re-done somewhere else. Admittedly I did not say anything at the end of the appointment - I was so shocked and had a 2 hour drive home, and honestly didn't trust her to try to fix it. For a salon and staff that seem very modern and skilled, my hair looks like it's from the early 90's (which was not my intention). So disappointing! I'm sure others are good, I would just try to see more of peoples' work next time before booking.
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November 2021 by Jill C.
I had a consultation a week ago and showed a picture of warm blonde with some blonder pieces. My hair is very warm naturally to cool blonde doesn't look good on me. I went with mostly virgin hair and got a bright stripey blonde that is totally over bleached and damaged AF now. I can't believe someone f***** up my hair this bad. It looks like I bought boxed bleach from the store and dumped it all over. Only gets 1 star because the haircut is ok.
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August 2021 by Desia M.
Rudest and most unwelcoming salon I've ever been too! Plenty of other places to chose from, would not recommend ever.
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August 2021 by Lisa R.
This was my first time to visit the salon. I did the research or thought I did my research to find an experienced hairdresser. Lavish has different levels of experience and the more experienced the more expensive. So it looked like from the website. Not so much. I brought in pictures of how I wanted my hair to stay and even consulted with my last hairdresser to give the new hairdresser, (Bernie) the level 3 hairdresser some tips. I do have dark hair and wear it very light. It is just a matter of placing the foils correctly, leaving the bleach on long enough and some heat. I could tell Bernie was uncomfortable and not sure how to deal with my hair. That is why I reached out to my former hairdresser to be of help. But I was perplexed that she was a level 3 hairdresser and didn't get right to it. I just needed my roots lightened and blended. Usually easy breezy. Obviously, Bernie did not leave the bleach in long enough and had to put a lot of toner on it and still did not come out light and bright like I had it. Anyway, do not go by the levels in this salon. Also, she did not do a good blow dry which made matters worse. Then came the bill. $300 and I did not even get to add the tip in myself and I have no clue what they tip themselves. It was not on my receipt. Unbelievable!!! I cannot recommend this salon or Bernie, as a level 3 hairdresser...maybe level one. If you have simple hair needs perhaps Bernie would be a good match. Also, it has been almost two weeks and no resolution, no sorry until today and no money back. I am not going back in for corrections when she didn't know what to do in the first place. Be ware.
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July 2021 by Trish Bellinger
Got lash extensions today, SO EXCITING!! Geniveve was OUTSTANDING!! My lashes look AMAZING!! She was referred to me and I couldn't be happier!!
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January 2021 by Sacha C.
I was looking for a new hair salon and stylist because my stylist moved out of town. I must say I'm so happy I found this gem of a salon and not only that my stylist Alyssa was an absolute doll! I felt safe during Covid times. They are taking every precaution to keep us safe and their employees safe. My mom will be going to Alyssa for a haircut next. I'm so so so happy to have found my new hair salon!
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October 2020 by Molly M.
I visited this salon for my first time, and had a flawless experience. My stylist, Nayo, took the time to listen to exactly what I wanted and she delivered a perfect cut and color. I was so impressed with her skills and with her positive energy. The salon is located in a modern, large space, and staff all did a great job with keeping masks on and social distancing whenever possible. They also have a nail salon, tattoo area, and thrift store on site, all of which look worth checking out.
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October 2020 by Jenna E.
Whoa, Nelly my hair was in desperate need of a cut and with COVID, that has been something I've been putting off for a very long time. My longtime stylist wanted a career change starting off the new year so the end of December 2019 was my last cut. Let that sink in...yikes. So when it was time to find a new stylist, COVID was going down so I decided I wasn't in too much of a hurry. 10 months later, I just couldn't take it anymore. I've gotten in touch with my more natural hair these last several months and can count the number of times I've touched a flat iron on one hand. Definitely plan in advance though and book early as availability seems to fill up pretty quickly. I was able to get an appointment with Saudia for a cut and she did an amazing job. I was probably one of those frustrating clients who had a hard time describing what they wanted ("oh, you know, I would normally do this type of style with straightened hair but I'm not wearing my hair like that these days so need something that works for natural waves and works in a pony tail and is long but not too long...." you get the idea...lol) but she took it in stride and did a great job of translating what I told her her into a really great cut and I finally feel like a bit of a human again and not some unkempt beast that has emerged from a cave. It would be remiss of me not to mention all the extra steps their taking with COVID as well. Obviously COVID was a major reason I was holding off for so long but these folks seriously went above and beyond. They were very transparent with what the expectations were which I really appreciated. When you get there you text them when you arrive and they let you know when your station is ready and disinfected. They are also super diligent throughout the appointment of wiping things down (i.e. hair washing stations after each client). They take your temperature, ask you to wash your hands, contactless payment, etc. Overall, I was very impressed and think I found my new place and am eager to try color next time I go in. Which will not be in another 10 months this time. lol
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September 2020 by Angela H.
The salon is clean and the staff take extra heal precautions to mitigate risks (masks, sanitizers, taking temps, washing hands) . The salon is very organized and friendly, but you need to book ahead Now to hair- I have super thick, curly dark hair. Desiree is always up for the challenge and like a mad scientist is super stoked to always help me reach my hair goals. .
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July 2020 by Jazmyn N.
Care did my hair, and it was absolutely everything I wanted and more! I thought the pricing was fair for what I asked for, and Care was lovely. I did get my hair done last year, but never left a review on here for it and wanted to do so. I would most definitely go back, and I do recommend going here. Unfortunately COVID came along and so I do not feel safe going out and about, but once I feel safe again I would love to come back. Overall everyone was extremely lovely, respectful, and the hospitality was great. Thank you!
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February 2020 by Theresa M.
Well after seeing all the beautiful highlights that were posted 0nline I was very excited to visit Lavish. I recently moved here. It is a cool salon with a N.Y. warehouse vibe going on. Desiree was my stylist. She was friendly and I felt comfortable in her hands. Unfortunately the end results were not at all what I had in mind. Seems like there might have been some miscommunication. The general under color of my hair was okay but the highlights were completely off and not what I was wanting at all. The look wasn't bad, it just wasn't what I was wanting. It takes a long time to get an appointment and I wasn't sure if she would be willing to correct or work on my hair at a later date to get me to where I want to be. I had already spent $290 for the cut and color and walked away disappointed. I was hoping she would be my go-to hair stylist and colorist. Still looking in Albuquerque, New Mexico.
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February 2020 by Sara N.
Probably my last time going to this saloon. 30 minutes delay for a haircut after booking an appointment two weeks in advance .if you are a young person having so much time to waste in a saloon, this is your place. The lady who did my hair was super kind and polite and did an awesome job . I could not be happier with my hair and end result. But as a working mother who has only two days to spend with her family, my time is valuable . I can accept 10 minutes wait time but 30 minutes is just unacceptable This is the reply to owner: yes I got a call but 10-15 minutes before my appointment (I watched the clock so I make sure I sate some time so I know exactly when they called and I have a proof from voicemail) . And this was when I was already on my way considering that I had 30 minutes drive. I also was told that the delay will be 10-15 minutes (which is totally acceptable) but I ended up sitting in the waiting area for 30 minutes (exact )watching the hairstylist to take multiple pictures of the previous customer's hair and walking her through shampoo choices she can purchase . Well , maybe if someone is running behind they can skip these unnecessary parts or ask someone to help them with these additional services .or maybe someone could have started me with shampooing After I was waiting for 15 minutes ?? And yes the stylist was fantastic and super nice .and I said that I am very happy with my hair but I also feel obligated to give this review so other people are ware of waiting time etc. I appreciated the haircut portion and the level of professionalism from every aspect but I hope you understand that these reviews are good for prospective customer as well for improvement of your service .
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February 2020 by Sarah Bish
Genny is amazing!! She worked magic and took my hair from red to a beautiful blonde.