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August 2023 by Heidi S.
This place is reallly nasty. I live right next to it and unfortunately can't even shop here anymore due to the fact that the meat is almost always off or bad. They sell old products and products that have gone bad already. Something must be off with the refrigeration or preparation in the meat department. Any time I got food Instacarted the meat would be bad. When I go in person it goes bad within 24 hours . The only good thing about this store is the produce department . They have good prices and tend to keep the area stocked and cleaner then other areas of the store. There are frequently local homeless people that come in stealing things and starting a scene which is entertaining when you are standing in there VErY SLOW checkout lines. The people who work here all seem to be working at the slowest possible pace humanly possible. The bread items are ok here but can't imagine the people who put their hands on items in there. I would recommend driving a few miles East on holt to any of the other Cardenas locations to save yourself. Also a lot of products are extremely marked up. Be careful about getting certain items here.
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July 2023 by Leanna H.
Before buying the cake I asked when it was made she could t tell me because they didn't put it and she lied saying that it was made that day when we found the mold and took it back the same manger accused me of putting the mold on the cake as you can tell that was there mixed in the frosting inside of the cake she was rude didn't give me the corporation's phone number and she refusing to give my her first and last name which her first name is Rosa also to top it off not once I seen the MANAGER wash her hands or wear gloves nor a hair net Ohh yeah she even had to take out another cake because it had a hair on it so I'm guessing no one is following safety and health requirements
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June 2023 by Catherine C.
The 2 workers that make my day over there is the Cashier Daniel and Pastry Chef Jessica :) Daniel is a super friendly cashier and always makes my day there. Jessica always makes the best desserts and is always super sweet when she takes your order.
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June 2023 by Edward L.
Please be aware and vigilant buying meat from their meat counter, for the second time I have bought meat only for it to go bad the next day- terrible foul smell-I can understand maybe a fluke happening once but now a second time? Maybe what they have in the meat counter is on the verge of expiring. I will never buy anything from Cardenas. NOTE: Continue reading review here, apparently, this is not unusual. Terrible.
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January 2023 by Briana R.
Been to this Cardenas on a few occasions, usually when picking up or shopping for other customers. I've had both bad and decent experiences, but never experienced really good customer service here.Today I walked in to pick up an order from the cocina and was helped by Diana. She was super friendly, helpful and easy to talk to. I mentioned not having bought food from Cardenas due to the change in quality of the meat and portions at different stores. She said the food at this location was really good and even gave a small sample of the carne asada. Needless to say I walked out with a carne asada burrito and it was delicious.Considering my previous experiences at this store, I told Diana I wanted to speak to her manager. She said the manager of her area wasn't in but one of the other store managers were and it just so happened she was walking our way. I approached her and I don't know if she was getting off or having a bad day, but her whole persona was so uninviting. She didn't seem happy about the compliment about her worker either. That's why I decided to write this review, so maybe other managers there know how great Diana is and give her some appreciation and acknowledgement.Diana, if I had to rate the store based solely on my experience with you, it would be a 5 star review. Keep up the great work!
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December 2022 by Keila P.
Just moved from another city Let me tell you.. this place is unsafe There's crazy people coming in And a lot of homeless around. There's no carts The parking lot it's super dirty. I was impressed that how everything it's super expensive They have some specials but nothing special.Meat looks old, and brown. Not fresh for sure.. this was my first and last time coming. Costumer service was bad! The ladies Talking and laughing while they have a big line With one cashier open.
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October 2022 by Orlando L.
Horrible service. Ordered food from the kitchen and it tastes like dog food. No flavor, also had a spider land in my taco
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August 2022 by Victor G.
I won't be disclosing any names due to me not wanting nothing to happen to the manger but at least for them to be a manger and do their job and fix this situation I called one day and asked about "Who's job is it to bag the groceries when 1 is checking out" the lady told me it's their job but as well In A VERY RUDE MANNER TOLD ME " then why did you do it" excuse me but that's not the way u handle your role. Unprofessional. Every-time I go to this store I have to be the one bagging my own stuff when the cashier waits till the very end till everything is piling up and they throw the bags on top of everything expecting us to do their job.Management should give the cashier help and teach them how to bag as you check items out or have staff working bagging. I get you wanna get people out fast but the staff here are rude and sloppy. Talking back when we simply ask them isn't it your job to bag the groceries? Remember your the worker we are the customer treat us with respect as we do same to your staff. Hopefully corporate can fix this issue.
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July 2022 by Beautiful L.
People pay more for the food and essentials at #CardenasMarketonHoltinPomona and the staff are always rude, mad, with an attitude. The majority of the staff are so unpleasant and the worse part is that the cashiers are always holding up the lines because they refuse to bag the groceries for the customers. We pay more for our food here then #staterbros. #Statesbros bags your food!!! I was shocked that Yessenia and Celeste were very pleasant and helpful, they actually had a smile on there faces when asked for help. I feel horrible for the Mexican, Latino customers that shop here. We are purchasing food- not asking for charity. I hope this helps.
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July 2022 by Madelyn C.
When I lived in California, I loved going to Cardenas. Today, I'm in town and shopped there. We spent $145.54. While shopping my 9 year old asked to use the restroom. I asked where it was located and was told up isle 3 to the left. When I got there it was "out of order." When I asked about it I was told she didn't have the code for the restroom. So I asked another employee and she told me to just knock. Meanwhile my spouse was paying for the items. Finally I ask someone else as it was becoming urgent. I was then told that they were out of order. I was walking up and down looking for a manager to help and could not find Ana Yesenia anywhere. I would have left my purchase in protest, I was so bothered. I find it hard to believe that both restrooms were out of order. I did double check CA law and it states that any establishment offering food needs to have a working restroom available for customers. Note: there is a restaurant inside the grocery store. Extremely unhappy.
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April 2022 by Gustavo B.
Avoid.... Horrible customer service, I will say one thing there's a young gentlemen who's great at his job works in Electra money sending service, other ladies close before they're suppose to and only show up half the time.... There's one about 2 miles up worth going there instead.... Avoid this poor customer service store
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April 2022 by Randy C.
You guys need to hire better cashiers , cashier by the name of Mercedes was rude and her attitude was bad ,manager needs to check her. Sucks there isn't a zero star
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March 2022 by Luis R.
se q muchos Hispanos no saben o no leen Yelp pero es una pena q Cárdenas este tomando una ventaja de los precios subiendolos por la situacion de Los Altos costos 10.99 por libra d carne para asar cuando los state brothers y otros lugares tienen precios mas bajos entiendo q todo Esta subiendo d precio pero pagar $ 5.00 mas cuando otros establecimientos tienen precios tan altos esto solo fue la carne..... tendremos q hacer una investigacion mas con las Cadenas asi no es justo creo
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February 2022 by Aldo R.
Ordered an Agua Fresca and asked the attendant for "as little ice as possible" which apparently she took to mean "make sure 1/2 of the cup is ice." Paid $4.40 for 1/2 a cup of ice.
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January 2022 by Janine M.
The layout is nice- bright and well organized. I took a walk around and saw lots of variety. But I wasn't there to grocery shop, I wanted to try the hot foods. Got a beef tamal and an elote tamal. One word: NO The masa tasted stale and super greasy. I tried but ultimately threw them away. Also got tacos (because how can you mess up tacos?), and they were just ok. The agua de Jamaica con guayaba was innovative and delicious!! I would go back just for that. Otherwise, I'll stick to Vallarta.