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October 2024 by William Johnson
This is the most unprofessional doctors office I’ve ever been to . Dr. Argawal is never in the office . She has nurses seeing patients. IWOULD NEVER recommend this doctor .
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July 2024 by lisa leon
My moms City of Hope Dr from Monrovia referred her here to New Hope Cancer and Research (Hope=what a joke) for a second opinion and I've been calling for days and the receptionist literally picks up the phone and places you immediately on hold. This happened for several days and several call attempts. I refuse to put my mother's health in the hands of a company and people like this that don't give a F about your loved ones.
If you care about your loved one, don't bother with this company in Pomona. Don't believe me. Look at all the one stars and see for yourself.
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January 2024 by Michael Green II
I’m writing this review on behalf of my mother, who gets treated worse than a stray animal here at this office.Some backstory: My mom has been with this physician for 30+ years. She doesn’t want special treatment; she just would like some common courtesy, reasonable follow up time, and a degree of acknowledgment at the office with the PAs in regards to appointment details and arrangements, setting straight information for insurance providers, and other essential medical details.To be treated so condescendingly on every occasion, and to have the PAs respond so dismissively - it ultimately (and this is sad to report) falls on the shoulders of the physician herself, Dr. Vandana Argawahl. She has been informed of Lupe and Priscilla’s recent actions, comments, and atrocious attitudes in the office, to which Dr. Argawahl replied, “I’ve heard of similar stories, and I’ve been meaning to do something about it.”The PAs, Lupe and Priscilla, have no business working there. In fact, they have no business working in this field. They treat my mother like dirt, ignore her calls or in-person requests, lie about making phone calls to insurance providers, and send wrong diagnosis to requesting insurance providers on multiple occasions. I’ve even called and left two messages and they ignored them. At one point the head PA, Lupe, lied about the insurance provider (SCAN) not being reachable (she even said, “it was the wrong number”), but then my mom called SCAN right there in the lobby in front of Lupe to prove a point that they WERE in fact reachable and that it in fact WAS the right number, to which Lupe had no response or apology, and then just proceeded to get back on the phone to pretend like she was busy and that my mother was just a complete waste of her time.I’m sick to my stomach hearing of these stories that my mom reports to me. My mom doesn’t complain much, yet here she is trying to reason with a couple of egotistical narcissists who think they have every right in the world to be dismissive and rude, while literally putting my mom’s health (and others’ health after reason these other reviews) in constant danger with their lack of concern, compassion, and basic professionalism in this field.Shame on the both of you! You’ve left me with NO choice but to report you specifically to the Physician's Assistant Board of Medicine, to which myself and my mother will follow up this week with yesterday’s incident - as well as other documented incidents in the recent past. It’s quite unfortunate that it has come to this, when my mother and myself were making attempts to reason with forthright communication (which Lupe and Priscilla simply ignored).
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November 2023 by Ali Schweers
HORRIBLE SERVICE don’t go here, a one star is generous
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September 2023 by Matthew
Took my Dad for his first appointment. Crystal at the front desk was fantastic. We saw one of the nurse practitioners, Shekina (spelling?). She was very thorough and took appropriate action to further my Dad's care.
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September 2023 by Ken Dunmead
I've been to the office 3 times and I haven't seen the doctor yet. All they've seen send is pa. PA has no concerns or empathy towards your illness. Also, front office has very unprofessional unexperienced workers working for them. When calling you did you not identify themselves? Or tell you what they're calling about. They just ask you for information without explaining. Office does not forward information or paperwork to proper facilities. A timely manner. I do not recommend this office.
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May 2023 by Gary Stump
If you have try care don't go there low class none professional staff please read all reviews before going please
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March 2023 by roger finianos
Worst place to go to, you can never reach anyone at this place because they have an answering service company that gets their calls and you wait for them to call you back which it doesn’t happen. My first visit was great but from there it went very bad as they will blame it on your insurance. Anyways very disappointed.
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October 2022 by Robert Singdale
Pleasant
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October 2022 by Jaime Garibay
They are kind but above all they cure you of cancer
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May 2022 by Nancy G.
I was employed here for two weeks. Dr.Agarwal is very rude due her being this way her physician assistant Jackson quit. Being a new employee and in training when asking doctor any questions she would get upset and if she was in a bad mood her PA would have to see her patients. She refused chemo for a patient stating she wasn't doing or running charity that he needed to pay copayment of 10.00 while patient didn't own anything he was refused service twice. She is only in it for the money. I can see why her previous employees have quit and resign. Her patients when I was bringing them for vitals also said the same thing " let's see how long you last because she fires anyone". She does not know how to run an office. Please do not come here find another doctor. Her referral authorization person submits authorizations wrong and can only be contacted via email.
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May 2022 by Lisa T.
This place should be shut down. My father, was refused his treatment because of an apparent past due amount of $10.05. He didn't refuse to pay, but asked what it was for since his insurance leaves him with zero copays. The front receptionist repeatedly said " it's the doctor's policy". REFUSED HIS TREATMENT. The receptionist that's short, dark with bleach blonde hair. How dare this medical office refuse the elderly their needed treatments and fail to explain a charge. Because of them turning my father away, he was taken to an emergency room at his nearest hospital. The receptionist and doctor should not be in patient care. Advice for everyone : DO NOT TAKE YOUR LOVED ONES HERE.
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May 2022 by Jenifer A.
My father went in for an infusion. He was weak. Has severe anemia. He has full benefits with no copay which we verified and he himself verified. He has never paid for an infusion. Benefits do not change at this point in the year I know this as I am a benefits specialist. He was refused service because he did not pay $10. He merely was questioning why he was being charged $10 and nobody could give him an answer other than "that's what the doctor is charging". Mind you, full benefits, no copay it is even on his current benefits card. I understand it's only $10 but to someone who is on a limited, fixed income this means groceries, gas for his car, simple necessities. He ended up going to the emergency room where he was properly rendered services with no copay.
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April 2022 by Sandra C.
I want to thank Dr. Agarwal at New Hope Çancer Research for her endeavour in helping her patients. You have taken care of my dad since 2017 and always have your clients best interest. I want to especially thank Nancy for helping me obtaining documents also thank Jose and Catherine for being so quick with the referrals. On behalf of my dad and I.. Thank you. We'll be seeing you soon. The reviews before me do not reflect any experiences I have seen since we started going there and it's so sad that's how they feel.
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March 2022 by Laura M.
Vandana Argawal is a very unprofessional, rude, so called doctor. Took my dad for his appt today...after waiting for 45 minutes come to find out she's in a meeting...then she comes into the room with an attitude and as I asked questions she didn't like it so then proceeds to ask me if I have power of attorney and I laughed as to why I need it since my dad is sitting right next to me...then I asked another question and proceeds to tell me she needs power of attorney because she has been sued before for this...whatever she was talking about. Proceeded to explain my dads blood work and said no reason for him to go back, which I wouldn't take him back anyways, then showed the paperwork towards me and opened the door and as she walks out says DONT COME BACK!!! WTF!!! So I said well this explains why you get sued because you treat patients like crap! So I'm taking this as far as I can! I filed a grievance with Healthnet on my dads behalf and on all the other poor patients that have been treated this way by her and can't speak for themselves. IF ANYONE GETS REFERRED TO HER, DO NOT GO TO HER!!! People need to speak up against her!!!!
