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March 2024 by Americus Alas
Old lady with glasses is so rude
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February 2024 by Sebastian Vidrio
I received 2 boxes, which they sent me but I found the detail that they opened them to review them.I don't think that experience leaves anything pleasant.
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December 2023 by Felix Garcia
The old lady is rude and mean. Reported this Business to the Better Business Bureau.
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November 2023 by Catalina Ortiz
Old lady with glasses is very rude. She put a fraud alert on my transaction to Mexico for a family member and AFEX called to clear it up and not hold funds. Transaction was less than over limit amount. Go next door inside RIO RANCHO mall. The lady is nicer and polite. She just opened her store.
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September 2023 by Juan Lopez
Owner is very rude, she needs to go to anger management classes.
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December 2022 by Alex
Worst experience in this store. Old lady with glasses was extremely rude. She started screaming at me just because I went to go ask for a copy of my receipt that I had lost and started screaming at me in front of my children and making me look like I didn't have the right as a customer to ask for my receipt for the purchase I had made. What a horrible experience ever. NEVER GOING BACK THERE AGAIN!!!! DO NOT RECOMMEND THIS PLACE!!!!
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June 2022 by NEW GEN
Worst experience in this store. Old lady with glasses was extremely rude. She started screaming at me just because I went to go ask for a copy of my receipt that I had lost and started screaming at me in front of my children and making me look like I didn't have the right as a customer to ask for my receipt for the purchase I had made. What a horrible experience ever. NEVER GOING BACK THERE AGAIN!!!! DO NOT RECOMMEND THIS PLACE!!!!
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March 2022 by Daisy Gomez
Bad experience with the lady name pabla she was so rude to me and my husband and being loud making it seem like my husband was making A crime by sending money remember there was a whole line behind us that was embarrassing she has no type of customer service SMH
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February 2022 by Claudia T.
Acabo de ir le pedí de favor si Dolex podía hacer un envío a Infonavit no supieron ni que era cuando yo realmente este servicio lo uso mucho en Chino California solo quería ahorrar tiempo se ir para allá pero oh sorpresa en esta ubicación no supieron ni cómo hacerle y me saltaron le dijeron el que sigue me quede espantada por este trato necesitan unas clases de atención al cliente definitivamente no lo recomiendo y menos dejarle mi dinero a alguien que no sabe ni cómo picarle a la computadora
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December 2021 by F H
DO NOT SHIPP HERE!!!!??They stole an iPhone 11 pro max the guy that help my wife is supposedly the owner’s grandson and he wouldn’t do anything like that according to this lady that works here Now we’re stock with a 600 dollar bill and that label that they gave use is erroneous we had ship things before here that’s why we never check the label at that time but the phone never made it out of the store
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December 2021 by Vivian N.
Out of all the places you can go, do not choose this place! I dont care how great the exchange rate is, definitely not worth it if you're going to be yelled at and treated like s**** This place could have a thousand negative reviews if I my older hispanic relatives were tech savy. Unfortunately, a lot of the hispanic community go here to send money and are afraid to speak up. I myself have been victimized by Georgina or Gina whatever you want to call the manager here (old lady with glasses). She is super rude, literally comes at you ready to spark an arguement. I went into the store to help my grand mother who made an error on the beneficiary name. I apologized on her behalf and acknowledged that my grandmother made a mistake. Never did I say anything bad about the employee who assisted, but she decided to jump in and scold me about the error made. She legit yelled at me the entire time, but I did not say anything back to her because I have manners and respect my elders. Due to this, my grandmother will not be coming here and I will encourage the rest of my family to not give this place anymore business unless they want to be treated poorly.
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July 2021 by F javier Hernandez
DO NOT SHIPP HERE!!!!??They stole an iPhone 11 pro max the guy that help my wife is supposedly the owner’s grandson and he wouldn’t do anything like that according to this lady that works here Now we’re stock with a 600 dollar bill and that label that they gave use is erroneous we had ship things before here that’s why we never check the label at that time but the phone never made it out of the store
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June 2021 by Daphnie K.
The lady with glasses was very rude. She should not work at this place at all! I had to go on a Sunday as all the other places were closed. I read a number to the young boy with my pointer insider the glass so that he wont dial a wrong number. At once, I got yelled by this lady like I am a little child who did something wrong. I was shocked. Her voice was so loud and was shooting my ears. I was about to get a panic attack but managed with proper breathing.
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May 2021 by Fabs C.
The most disgusting service and place that i have ever been . The place is filthy dirty smells from all the storage. The place looks infested. The old lady that stated is the owner has the most disgusting attitude. I hope place goes out of business. A little advice learn what customer service is . She has no class. She be better selling in the street.
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April 2021 by Ana
Waiting in a very long line where no one was distancing to find out that they in fact do not pack and ship items for fedex like it says online or even on the window on their store. Not at all a pack and ship more like a money orders and po box store. Won't be going back.
