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March 2024 by Arleen Swenson
I would give this place negative 100 stars, but that isn’t available as an option. RUN from this place!I had the misfortune of speaking to John this afternoon when I called in with questions toward the goal of renting an electric wheelchair for three days to attend a wedding. John became super irritated with me when I had more than one question. He complained that his phones were super busy. I bit my tongue and tolerated that snarky attitude and was about to offer to hold on so he could catch the other calls. Before I could, he asked if I could hold, & I nicely said I could.When he came back, I wriggled a quote out of him for the 3-day rental (wasn’t easy to get it out of him) and then asked if I could pay a down payment so I was sure I could attend a family wedding which I need the wheelchair for. He seemed put out but took my card number, etc., and before I could give him my email address to get a receipt and contract, he hung up on me. I literally spoke out loud after the call and said to myself, “What the heck!?! Do these people not want business?Shortly after, my doctor’s office called with the good news that they were able to get my medical insurance to cover the cost so I would be getting one for free (no out of pocket for me).When I called Pomona Surgical Supply, John answered the phone again. I explained the situation and asked for a refund of the $100 down payment charged to my credit card. He agreed to run the refund but snarkily threw in, “Thanks for nothing” and hung up on me before I could say a word. A more savvy customer service rep would have congratulated me on my good fortune and would have been understanding. Who would pay for something when their insurance will cover it?John is a terrible representative of the company and is so short-sighted insofar as not understanding that he has not only lost a customer with me but that his rude and sullen behavior (even on the first call) has encouraged me to make sure I tell everyone I know that they should never do business with Pomona Surgical Supply EVER!I know so many people with mobility issues and medical conditions who need equipment sold or rented by this establishment, so I will make sure they know how disrespectfully and rudely they will be treated. Go anywhere but here!What a slight on poor Dr. Karl Helliesen and his wife Marie! I’m sure this isn’t the representation they want for their business. If the rude management and staff is replaced, I will reconsider giving them business in the future but not until….If you go to Yelp under Pomona Surgical Supply and search for the name John in the reviews, you will see that the negative remarks about him go back years, so he's obviously set in his lousy customer service ways!
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November 2023 by Michele Figueroa
Horrible customer service I have called various times regarding a hospital bed we are temporarily renting from them and the staff has a horrible attitude they don’t know how to speak with the customer they state things without even verifying any information first and then they yell at the customers when questioned
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October 2023 by Sergio Porto
Very knowledgeable attendance.
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September 2023 by Greg Beamer & Associates
I had a need today for some pads that no one else had on hand. Lady I talked to said she would set some packs aside, and they were right there when I hit the door - her husband was very helpful. I had needs years ago to get a wheel chair for a transient friend I was helping out. They were courteous with him, and he felt that for once in a long time, someone listened to his needs rather than judging him on the way he dressed.
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March 2023 by Fred Beard
The clerk seemed annoyed w I rh my phone inquiry so I decided to shop elsewhere !
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August 2022 by Munsh M
I took my mom's scooter to repair estimate, I got a call that they fixed already. My old mom's scooter ? runs like new I'm really surprised the effort and quality of the repair. He even fix small details. The guy was so friendly and helpful. I really appreciate and recommend this place ??
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July 2022 by Amanda P.
I rented a wheelchair with a leg extension to help me get around during summer break. I had surgery on my knee and had been in crutches for 6 +weeks. The wheel chair was perfect and exactly what I needed for my recovery. The price for a one month rental was also the best I had found. The staff was kind, patient and knowledgeable too. I highly recommend!
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June 2022 by Rose Lehar
The employees here are so kind and professional. Helped me get exactly what I needed and even gave me a break on the price. When my mom and I brought in a battery for my aunt's scooter, he was totally honest with us that we did not need to replace the battery right then, even though we were prepared to do so. Great people with great ethics who care about their customers!
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April 2022 by Rich Gill (Rich AMeN Gill)
Location: Good, Parking: Road, Service: Good, Price for Product: High, Overall: Was looking for compression socks and Contacted various places. This place was said to have them and they did. I was not happy they did not take insurance for the socks as they were submitted out from my dad's doctor. I was informed the cost would be $54 which I thought was rather high but I went down and got them. Now as I look on the internet, I could have purchased them for half the price. I will have to think hard before I return again...
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December 2021 by Martie Cowan
I have been going to this store for 41 years. I have been very satisfied with the professional service I have received. I now live in Arizona for the past 2 years, but always visit the store when I come to Pomona.
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July 2021 by C Adkins
This place is so fk up, don’t support them. The stole my money, charge me 400.00 for lift chair. I called and asked to leave message for mike the disgruntled employee was rude and wouldn’t take message, hung up on me several times disgusting. I’m appalled at the unprofessional employees that this company hires and represents the brand and crucial service for community. He should be fired Mr John despicable
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July 2021 by Tony Trebino
The business is expensive and the sales tax is at 10.25 as of June 1 2021
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June 2021 by Kimberly H.
****Warming***STAY AWAY FROM THIS STORE!! If I could give this store zero stars I would! My elderly parents purchased a lift chair from this business that had a backup battery in case there was a power outage. Since my dad lacked the mobility to get out of the chair on his own he was dependent on its advertised functions. When the power went out in their home, the battery did not work and he was stuck in his chair overnight. They had the chair less than 2 years and it was under warranty and the manufacturer said this business was responsible for fixing it. John from this store came out to look at it and ended up swapping the battery. It still didn't work. When i called back to see what else they could do they were extremely rude to me over the phone and told me they did what they could do. We ended up making an appointment for them to come back out and my mother waited the 2 hours for the "repairman" to come. When he didn't show up my mom called the business to find out what happened. They were extremely rude to her too, yelling at her that they were busy and couldn't come out! I called them back when I found out and the person over the phone hung up on me and when I called back he literally called me a l***** What kind of business treats their customers this way?!?! John went back after my phone call and he showed up at my parents house irate, throwing the chair around and was very aggressive toward my mother. If they don't know how to fix their merchandise under warranty that they are responsible for then maybe they shouldn't be selling it. I want to warn anyone who is considering this business to stay far away. They are rude, uneducated in repairing what they are responsible for, and aggressive. It is not a place for seniors, or anyone, to conduct their business.
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June 2020 by Ryan G.
Always helpful friendly and in stock with all the items I need for my father. If they don't have it right then and there they will order it. Their knowledge and general sense of caring and compassion leads me to them every time.
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June 2020 by Shannon Peters
This medical supply store has about everything you need!
