Quest Diagnostics on Bonita Avenue in Pomona offers a range of lab testing services, including routine blood and urine tests, pediatric specialty tests, glucose tolerance tests, and wellness programs. The location now provides COVID-19 antibody testing by appointment, though it is not available for patients with COVID-19 symptoms within the last 10 days. Face coverings are required at all locations. Check-in is quick with a kiosk, and the waiting area is kept clean, allowing patients to be in and out in less than 10 minutes. Many visitors appreciate the professional and gentle care of the staff, especially highlighting a skilled phlebotomist known for successfully drawing blood on the first try. The staff, including Lupe, are often praised for their kindness and helpfulness, making the experience more comfortable. Online appointment scheduling is convenient and reduces wait times, with efficient staff managing the process. However, some patients find the lack of a welcoming front desk or staff to greet and answer questions disappointing, especially for elderly patients who may feel uncomfortable dealing solely with machines. There has been some concern about delays in receiving test results, which can impact patients’ ability to prepare for doctor appointments. Despite this, overall, the location is appreciated for its professionalism and quality of care.
