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February 2024 by Edward C
When I arrived to this Pomona location, I was greeted by David who was able to provide me all the information I needed prior to my move and help me make a reservation for my U-Haul.On my pick up day, she assisted me and got me on my way very quickly and the return process was just as pleasant. Highly recommend this location.
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February 2024 by Pam D.
I took my camper van to fill up my propane. Jose was very pleasant and professional. I will always use this location for my propane needs.
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February 2024 by Tobi Glunt
David Sahagun, General Manager of U-Haul on Garey in Pomona is the kindest and most helpful manager ever! He makes the grueling experience of moving much better. This is the only U-Haul facility that I will ever use or recommend! Thank you David.?
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January 2024 by Terena Twyman
I wonderful service appreciate that.
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January 2024 by Sandra Huff
Great customer service. Everyone was professional and friendly.
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January 2024 by Matthew
My storage unit was broken into twice within 4 days. I lost everything that I inherited from family and everything I worked for in the past 12 years.The first time both my locks were picked and the second time the replacement locks were forcefully removed; causing damage to the door/latch.When I spoke with the manager (David Sahagun) the first time about how to go forward he repeatedly said, “Are you sure stuff is missing; ARE YOU SURE!!??”, and got louder after every time, as to public humiliate me in front of his employees and to try to make me think that I’m the crazy one for even believing that theft could possibly take place at “his” facility.The employees of U-Haul just rebutted by saying, “We have night time security and cameras everywhere”. Well, that doesn’t do anything when anyone can come and go as they please during the day because there isn’t day-time security.Drive up doors will stay open for 10+ minutes. Doors open whenever someone walks by the sensor on the inside - not even trying to leave, just walking by to grab a cart or use the restroom. Not every isle has a security camera (the storage I had) and many security cameras are mounted in the worst possible fashion as to not even surveil the entire hallway/units, and there are cameras mounted ABOVE air conditioner ducting providing a blocked view.Additionally, homeless people will wait for the door to open so they can use the bathroom.The majority of the U-Haul employees are bottom of the barrel talent (laborers). The insurance company ignored my second claim (because my unit was broken into twice) including every inquirey I made to get into contact. Pomona police didn’t care and has since ignored my theft/burglary case.I hope all of these people face severe karma - I despise them all.Don’t store your belongings at this ghetto facility nor the ghetto city.
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January 2024 by Billy Muniz
The reason I’m giving U-haul a low rating is due to the fact that I was overcharged on my reservation.I reserved my 6x12 trailer for two days but I brought it back in 1 day and the U-Haul Rep on site told me I would only be charged for one day but they failed to honor what he promised. I was was charged for the two days. So therefore I would not recommend this site to anyone.Thank youHumberto Billy Muniz
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December 2023 by Stephen Smith
I needed parts for a tow hitch project. I bought what I needed and they provided information for other products I might need. The young man working that morning was very helpful!
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December 2023 by Leo Y.
I haven't yet pick up the vehicle... 2 days away.. already like their services. Gonna write reviews again after returning.
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November 2023 by Marshall Banks
I ordered 2 Uboxes in mid-August to be delivered today. Yesterday I had a call giving me the delivery window. I informed them I live in a gated apartment complex and please call me as they’re arriving. Kandyce called to inform me she had arrived and got through the gate. As I met her in the parking area she confirmed where I wanted the Uboxes. She was very upbeat and informative with all my questions. It took her a few minutes to unload them and put them in one parking spot. She made sure they were inside the lines and gave me plenty of room. It was such a refreshing experience and I felt like she was the owner and she would handle any issues I had. The Uboxes looked brand new and exceeded my expectation. Thank you Kandyce and U-Haul for a great experience.
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November 2023 by Vanecia Akins
Mr. David the BOSS, Mr. Juan and Mr. Jose are the best people in California working for Uhaul storage and moving company. David has helped me in so many ways. I was in tears crying to him and he made a way for me to have my things shipped back to TN from CA. Only after months of me shipping to CA from TN. He was so patient and kind. Great customer service from all the guys here at this Pomona location! The best hands down! Wish I could give more stars for this crew! The very freaking best!!!
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November 2023 by Olivia G.
Juan and the staff were so helpful getting us storage units and checking us in for our U-Haul truck! Thank you for making the process so smooth and stress free!
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September 2023 by Bill Meyer
Truck met expectations, easy pick-up. Truck had less than a quarter tank of gas, but I was expected to bring back with quarter of tank to avoid extra charges. Drop-off/check out took longer than expected.
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September 2023 by Shawn Riddle
Very good customer service. Rent equipment from them. Very satisfied with the process being timely.
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September 2023 by Manny Robles
Very helpful staff. Quick processing. Friendly service. Always a pleasure renting from this location. I do travel past many other dealers to use this particular facility
