The United States Postal Service (USPS) at 580 W Monterey Ave has made significant improvements in customer service over the past few years. This location offers secure, reliable, and affordable delivery of mail and packages to every residential and business address. Customers have reported positive experiences, highlighting the helpfulness of the staff. One customer shared a story about retrieving a lost check, praising a dedicated employee who quickly found it after initial confusion. Another customer appreciated the assistance when sending a valuable necklace, noting the cashier's support throughout the process. The friendly and efficient service has made visits enjoyable and stress-free for many. Despite some past issues, such as problems with vacation holds and phone service, the post office has turned around its operations, now providing superb customer service. Customers have mentioned that even during busy times, clerks work quickly and maintain a polite demeanor. Overall, the USPS at this location is committed to improving customer experiences and ensuring that mailing processes are clear and fast.
I have been living in Pomona for over 20 years, and so far, Michelle has been the kindest person who has ever assisted me. She helped us get two passports and was both fast and very friendly.
August 2025
The Clerk Michelle was Rude, they lacked proper mailing supplies.
July 2025
in my experience, efficient and helpful, slow line usually
