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February 2024 by Randy Diaz
Great products, but a bit pricey. Reptile department is a little thin
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February 2024 by Magdalenarosa Gonzales (Maggie)
Very friendly, helpful staff.
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February 2024 by Paola Chavez
My overall experience from Petco Hueneme has changed throughout the years. At one point I enjoyed receiving their services and staff. Unfortunately today, I had a scheduled grooming appointment for my one year old toy poodle. I alerted twice when I was scheduling the appointment and in-person that my pup had a few matted spots. Not extreme at all. Both groomers at the scene told me she was badly matted. I told them she was not matted as how they were describing. I told them I was confused to why they were telling me this because she was not extremely matted. I told them I know the difference when it is extremely matted to when there’s a few matted knots. I was very frustrated and told them why don’t they alert their customers when they schedule an appointment that they do not accept any dogs with matted fur that includes small matted knots because I wasted my time waiting and to drive to the appointment to get this news. They tell me that I should tell corporate about this (like if they really want to hear a customer’s feedback). They try to brush it off by saying it is part of their new protocol and that is why the old groomer team were let go because of one matted dog ruined for everyone else’s experience. I was mad that they wasted my time, try to gaslight me that my dog was extremely matted, and were not apologetic. I’ve mentioned that I’ve been going to this specific grooming Petco store for the past 8 years for my other dogs for their grooming services before they closed down. When I heard that petco’s Hueneme Grooming department service was back open, I was excited to receive their grooming services with them again. Unfortunately, I will not be coming back to Petco Hueneme’s grooming place and I warn all dog and cat owners who have fluffy or long haired pets to not come here because they will not accept pets who have a few matted spots??Side note: shout out to Alyssa, Petco’s Dog Trainer for being always polite and understanding. Helped my dog get training from her??
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February 2024 by i am OZzY
Pet stuff! What's not love??
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February 2024 by Richard Yoder
They carry the right cat food
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February 2024 by Alex Ramirez
Took my Goldendoole on Christmas Eve for a grooming. My dog was cut on her back leg and they did not mentioned anything. A few days later, she end up having surgery as her cut got infected.
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February 2024 by Catherine Solis
This review is for this specific store location. The other stores in the neighboring towns have great customer service. Unfortunately for me and my family - this one is the nearest to my home. The pet store closed earlier than stated and lacked available staff to assist customers on the floor. I even called ahead of time to make sure that the store will be open. I arrived 30mins before the advertised closing time posted on the window. (A few minutes later 3-4 customers arrived only to be disappointed). This affected my shopping experience negatively and will not be shopping here for my pet needs. I hope they improve their customer service and adhere to their opening hours in the future.
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December 2023 by Isa Garcia
When they have good sales they have them in bulk. As well there was a lady that really helped us out. Its 15mins away from our home but i rather come to this Petco so far
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November 2023 by regina Dergan
Everyone was very friendly, I spoke to a groomer named Nikki who was extremally helpful! She steered me in the right direction on the dog shampoo.
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October 2023 by J Matibag
Booked a grooming appointment online but went to grooming appointment and no one was there. I tried calling multiple times and there was no answer. Employee at the front apologized and said they had no groomers. Store is pretty unorganized as well, looks like they might be moving but maybe that’s just how it is. Not sure I’ll be returning
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September 2023 by SONNY
Need to pay attention to fish. Multiple dead ones I was able to find floating up at top on their sides. Wasn’t hard to see at all was only looking for not even 5 mins. Staff needs to do better job taking care of Fish. Can’t imagine care of the other animals if the Fish aren’t taken care of properly. Do yourself a favor drive to the PetCo in Ventura. Store is Clean, Stocked , All Fish looked like they were taken care of properly. Like a real PetCo should be. This store looks as sad as their fish.. This the worst one I saw
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September 2023 by steve kimbrough
I come to this Store once a week to get mice. Today I went to the store to get a mice. Walked in went to the mice isle found two workers and asked for help with a mice. It was a man and woman working in fish dept.The woman said ok. I was waiting for 15mins standing there in same spot then the cashier walked up to me then went back to check out. I waited another 10min b4 the woman told me the man went to get the key for mice. I walked in with a hot cup of coffee and when I finally got the mice my cup was empty! I went to pay for mice and the woman told me sorry for the wait and I told her ok at least you talked to me, no one else did! Then the cashier said to me. There's only 3 of us working rt now.I told her I know but ALL 3 OF YOU SAW ME STANDING THERE AFTER I ASKED FOR HELP AND DIDN'T GET ANY HELP FOR 25 MINUTES! SHE DIDN'T SAY ANYTHING! I TOLD HER THAT'S WHAT I THOUGHT! VERY SAD THAT I WAS ONLY ONE IN THE STORE AT THAT TIME AND TOOK 25 MINS TO GET A MICE I ASKED FOR WHEN I WALKED IN!
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August 2023 by Frank Sullivan
Poorly stocked shelves. Carts full of food blocking many isles.Bathrooms locked with no notice you needed to get key from cashier. when I got the key it was for the wrong bathroom, ladies instead of men's. The Ladies bathroom was filthy.I told the man at the cashiers he just replied ok, no indication it would be looked into
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August 2023 by Leticia Carabajal
Went I to store to buy fish. Young lady knew nothing about fish. When I asked for help she appeared bothered. A smile and a thank you would have helped. I asked to use the bathroom which they keep locked. Bathroom was dirty. Handicap stall was clogged and had “stuff” in it. Paper all over the floor and the trash bib was overflowing with poster towels. I was in early in the morning, so no excuse. I let the young man know, name was Cooper, and he was apologetic. But—-will anyone clean it.I won’t come to this store again. I am spending my money in a store where I am fully satisfied.Get it together Petco!
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July 2023 by ELISA ROBLEDO
Starting a fish tank..needed sound advise and guidance and of course fish!!? found a very knowledgeable specialist at petco..shes honest with a great happy to serve you attitude. I totally reccomend the aquatic specialist KATELYN at PETCO!! ??