October 2019 by Kalani J.
I visited the bank today and the representative gave me inaccurate information. First she couldn't find my account until another teller helped her. No apology was rendered. Then she said I could make a transfer over the phone. After confirming it several times, I trusted her then left. Later that day I called from driving on my way up north, she transferred my call to the manager since it was a larger transaction that would need a manager approval. The manager claimed that they couldn't and wouldn't help me process my transaction. Why did the other teller say I was able to and the manager said no? I recommend that you double check and your transactions for accuracy. Its obvious the staff needs training to improve their customer service and also to be a reputable bank.