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March 2024 by Jas S
Been banking with Chase for 10 years and this is the worst branch i've experienced. I have multiple business and personal accounts with Chase so I need to buy coins and bills often. Doesn't matter what day and time I go to this branch the standard answer every single time is 'We are too low on coins/bills today. Can you try another Chase location'.
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January 2024 by Sandy Israel
Went to go $20.00, in Quarters
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November 2023 by James Otto
Honestly if I could put negative stars I would. This is why I stopped banking with Chase. We were supposed to meet with a guy named Ricardo and he just shooed us away. He had no care in the world and was worthless. A complete and lazy worker. On top of it he was talking trash back at me. Unbelievable!
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September 2023 by Peter Xaymountry
I stopped by this Chase bank branch to open a First Banking account for my nephew. I chose this location because I made an appointment online and this location had today available. My appointment was with Maria and I arrived early to the bank to just double check what documents I would need for my nephew. Finding parking was easy because the plaza this bank is in wasn't busy and there was almost no one there. Maria was very helpful with the questions I asked and she also told me about her experience when opening a First Banking for her God child. Basically they can't open an account anymore at the branch office, they made this option fully available online but you can go to the bank office if you have any questions or call. Maria was very helpful and I would recommend talking to her if you have any questions about Chase.
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May 2023 by Varun Kapoor
The tall hispanic lady has the worst attitude, she gives you feeling like, why are you here, worst branch and people, why not fire them all.
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January 2023 by Conor B.
I usually only use the ATMs at this location, but I've never had anything but wonderful customer service when I have to go inside for any reason. Also, perhaps I am just lucky, but I have never been here and seen a line of more than 4 people. That means chances are you will be able to get in and out of this location much faster than other branches. Like I said, the employees here are always very friendly and helpful. Even when their ATM machines went down for the whole area, they were able to apologize and help me out with any & everything I needed to be done. I don't find myself needing a bank in this area very often, but when I do, I am legitimately happy that I can come here versus other Chase locations. I know I will get stuff done quickly and efficiently.
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December 2022 by Tooba Ali
I close down my Chase Bank account after 15 years because of the service that I received at this location. The branch manager is very condescending, rude, horrible to deal with. He is so uncompromising and I have never received worse service and I have in my life than coming to this chess chase bank. You are better off taking your service to another Chase branch or just another bank in general.
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September 2022 by Irene Ito
I read the reviews about this branch but thought I would give them a try anyways, even though the reviews about their customer services were terrible! Well ... the bad reviews are all correct. Their customer service is the WORST. I showed up to open a new account. There were no customers in the branch. 2 employees were talking with each other while I stood there for 5 minutes, waiting for them to just acknowledge my presence!! They have a stuck up attitude. Don't they realize that the customer should be their number one priority? I've been to other Chase branches but the branch in Porter Ranch is by far the worst.
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September 2022 by Donald G
Need to stay open till 6pm like they used too. Just a basic bank can't offer any solution
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August 2022 by Veronica H.
Chase is the worst bank you can possibly do business at.I attempted for a week to open an account - tried several branches, all too busy to take a walk in, then was rejected because I came in with the wrong paper work (their error), and lastly two of the appointments were cancelled because they didn't have enough staff. Much could have been overlooked, but not the arrogance that came along with all the trouble.Jamie - time to step down!
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May 2022 by T Ali
I close down my Chase Bank account after 15 years because of the service that I received at this location. The branch manager is very condescending, rude, horrible to deal with. He is so uncompromising and I have never received worse service and I have in my life than coming to this chess chase bank. You are better off taking your service to another Chase branch or just another bank in general.
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May 2022 by Julie Holt
Worst customer service! The bank is never very busy and they NEVER answer the phone! The staff is lazy and the branch manager has a a horrible attitude!W walked in 30 minutes before closing to make a simple change on my account and they insisted that I make an appointment. I asked the manager to assist me and he was too busy surfing the Internet to look up at me and refused to help. Moments later, I overheard the banker who told me I needed an appointment say she was walking to the back to go get something to eat. UNBELIEVABLE how these people even have a job with their disrespectful attitude!
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April 2022 by Tooba A.
Worst customer service. I came here asking for some help from the branch manager who is very arrogant and horrible to work with. I encourage no one to ever come to this branch, and if you need a better service go to the chase down the street next to the Trader Joe's. I even closed my Chase Bank account because of the branch manager here.
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January 2022 by Sergiy Lyakh
Worst customer service I got from Chase in over 15 years. Walked in with a question, shortly after the branch opened. Not a single client inside. A nice lady tells me I need an appointment to ask any question. While playing a game on her phone!! I explained that I cannot schedule an appointment, given my work hours, and asked what’s the reason for appointments and the answer, without even looking away from her phone screen was ‘cuz everybody who lives here schedules an appointment’. What a horrible employee! Shame. Other staff members are just as complicit - everybody heard the interaction and nobody reacted in any way. Drove accords the freeway and went to another branch. Took 7 minutes total to get what I needed.
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November 2021 by Kevin Burke
Appallingly bad customer service. Staff here have no clue what they are doing. Other branches are just as bad. The people on the 800 number are no better, even when you get transferred to a rep in the U.S. They can't answer basic questions or resolve the simplest of issues. I've been with Chase for 25+ years and they used to be so good. What happened?