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December 2025 by Mir Raza
What a great experience I had today at this Spectrum location. My phone died, so I went in to get a new one and dreaded my visit. Well, I was pleasantly surprised to be greeted right away by Mr Hudson Fox and to receive the most comprehensive service which enabled me to make choices that personally fit my needs. The whole experience was actually enjoyable.
Thank you Hudson
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December 2025 by Elizabeth Contreras
Awful! If you have Spectrum do not go to the Porter Ranch store. My father died in October. The payment for the Spectrum home phone was under his name and the payment taken out of his bank account. I called and they said I would have to take my mom into a store to switch the account to her name. I live in Porter Ranch, so I took her to this store. I explained the situation no sorry for your loss instead explained how Spectrum no longer did the house lines without the internet. My elderly mom' was forced to purchase internet even though she does not use it. I was refusing to accept their explanation about the internet. They Supposedly called called the manager out to come help us. I later learned this is a ploy the employees use to up sell. The women probably was not a manager. The manager was supposed to be looking for the best deal.. No deal! My mom's phone service went from $35 to almost $60. I told them we'd be finding another company. They said we had until Dec 15th. I called Spectrum again and found out the internet service isn't necessary for the landline. They told me to take her back to the store and have her request that they remove the internet. This time my brother took her to Sherman Oaks store where they were helpful and lovely. Stay away from tbe Porter Ranch store. They are a bunch of horrible people trying take advantage of people in our time of grief!
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December 2025 by ebrahim farahbakhsh
Everything was perfect and outstanding
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December 2025 by Rolan Magzzz
worst customer service i ordered and upgrade to iphone 17 pro max december 05, 2025 but unfortunately and very disappointing until today i didn’t receive my iPhone i will never recommend this store to get or upgrade their mobile better go to other mobile stores!!! 😤
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December 2025 by Andres Anthony Madrid
Kimberly was most helpful and deserved a raise for putting up with us. She made our experience painless.
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November 2025 by Reiko Bradley
Bce store with lotsvof natural light.,helpful
staff. Manage jnowscwhatcshevis doubg!
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November 2025 by sandeep thodupunoori
Awful service
The guys are so slow with everything they do
Couldn't go anywhere else as this is the only one in the area
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November 2025 by Luis Villanueva
It took a while sure but they also took their time with my problem so you can at least respect the wait. Everyone was sweet and I believe Cindy was her name? Thanks for your patience
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October 2025 by Daniel Ball
Terrible Customer Service, based on the fact that they had six employees stationed at six registers with only three customers, including me in the store. One by one four of the employees left their computer and went into the back room. Now there were two employees at two of the six registers With people waiting and I waited for 30 minutes. That was more than enough time if those four people all for some reason, went on break at the same time to come back from their break. But I ended up leaving the store because nobody ever came out and the two employees that were at the registerstook a long time to help the customers they had.
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October 2025 by Carlos Lopez
Customer service was horrible and slow. They had 5 custmer service people in the store but only 2 assisting customers. Then 20 mins into waiting the 2 reps left to the back. Leaving everyone to wait twice as long for help. Its ridiculous to have people in store not helping anyone.
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October 2025 by louis ortiz
Line of 15 and only 2 spectrum members work. Awful attention and customer management
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October 2025 by Derrick Moreno
Completely crowded, staff had no sense of urgency. Phone support didn't recommend setting up an appointment
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September 2025 by Hovhannes Zohrabyan
Honestly, this was one of the worst customer service experiences I’ve ever had. The waiting times were absolutely ridiculous, and the service was beyond poor. Everything about the experience was just bad, bad, bad. I can’t emphasize enough how disappointed I am—definitely would not recommend.
This place has absolutely terrible customer service. They are so slow that we ended up waiting around for about an hour and a half just to get any help at all. The manager and the employees were basically not doing their jobs, and it felt like they only took care of one customer in that entire time. Honestly, it was just awful. Definitely not recommended.
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September 2025 by Trevor Horton
Every weekday morning around 8am, Spectrum vans make an illegal right turn from Topanga Canyon Blvd onto Andora Ave. to avoid the morning traffic. Right next to a kindergarten. These vans are obviously headed to the office on Topanga and Prairie st. It seems that Spectrum doesn't care about the safety or laws in the community it serves. Do better Spectrum. Hold your workers accountable and stop breaking the law!
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September 2025 by Sam
I was number 4 on the list they let someone who was number 15 go ahead of me cause of her little kid get ready to wait for hours for soneone to help you there are 2 people there who dont do anything just standibg arounf and do nothinh
