Lowe's ProServices

Most Recent Comments

• June 2023 by Moe C.
  I bought a bbq online for Fathers Day. I ordered it assembled, and ordered it with lots of time. I was told it would be ready same day for pick up. I called that afternoon to check before I came to get it. They told me it would be ready the next day. Here I am, two days later to pick it up and the BBQ is not assembled AND they cannot find it? I have been waiting 45 minutes and they still cannot find it. This lowes location needs some Serious training and improvement. I will never again purchase from this location and I hope high management realizes this loaction needs help and makes them get their shit together.
• May 2023 by Shellee P.
  My mom paid for them to come out and measure the door for a security screen and it has been over a month and nobody has came or called. We called and they say the person will be there later call back and I went in and they said come back later. They offered a return on the money because they do not know when the service will be rendered but we are hoping soon they will call..
• April 2023 by Aaron B.
  It was great there, i was able to find what i needed and i didn't have any struggle finding anything I needed while there. They were playing good music there too which was very comforting. The plant section wasn't dead and it was also very nice. Once again the music they played was immaculate, they played weezer (it's my favorite band) and I'm very satisfied with this store.
• June 2022 by Deborah Z.
  I normally do not do reviews, but because I have had such a poor experience with Lowes Protection Plan services, I have decided to do a review. I purchased a refrigerator in May 2021, and in March 2022 the ice maker quit working, Lowes sent out an appliance repair technician from Bakersfield to review it, he worked on it, and has been out 2-3 times per month since which has been 7 times to finally tell me it is not repairable. So I have to deal with Lowes protection plan now, which is giving me nothing but the runaround. I am promised a refund and I will receive an email, but no email ever comes. When I call (4 times now), I am asked the same questions and it has gone through, then I am told by someone else, I don't have anything, blah blah blah, even when I have a claim number. I spoke to a supervisor who made sure it was processed, and told me I would get the email with an e-card, have I gotten anything, nope! So, I call back, and I get the same runaround. I finally filed a complaint with the Bureau of Household Goods and Services. This is ridiculous, the service plans are not cheap! While the store itself may be okay, the service plan by Lowes reflects directly on the store as a whole.