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February 2024 by kayli thomas
Scammers. They charged my sister $211 said everything was included. Then asked for her card again, she asked why they needed her card. The worker said for an “activation fee”. My sister said you’re going to charge my card again? The worker said “just 75 or maybe I could do like $55”. Such a scam!! Don’t go to this store!!!
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November 2023 by Tim Olson
They always help me with my phone.
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September 2023 by Ness Lu
Went in this evening to get help filing claim for my daughters phone that wasnt working with insurance we pay for.. The lady tried to tell me it expired 3 months ago. We pay for insurance every month. She tried upselling us a phone and tablet. She refused to help file a claim saying we cannot do it. Called the phone number and guess what i was able to file a claim to get a new phone. Either she was dumb or trying to make a sale. Get it together lady. Super annoying sounds like she was in need to make sales.
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September 2023 by Patricia Solorio-Benitez
This place was profesional And they were able to take care of my problem.
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December 2022 by Andrea Marie
Prices are outrageous at metro!
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August 2022 by Maria G. Linares
Meh it's okay
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February 2022 by Jana Davis
Horrible customer service !!! These girls no nothing about the company they work for , there rude , gossiping continuously!! You have to interupt there chit chat between each other to get your service provided for ,they throw each other under the bus in front of costumer they are disrespectful I .8 am going to change phone company's so I don't have to deal with these girls running your business into the ground pathetic
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December 2021 by Cervantes Blanca
honestly this company sucks. I am planning on switching already. expensive and my internet sucks and goes so slow. at the end of the day I can say I'm so done with this company.
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November 2021 by Delaynea Barnett Romeri
The service has always been A GREAT HELP. The staff has always been able to answer my questions or find the answer WELL EXCEPT FOR ONE TIME. Now the fees Well that is DIFFERENT. THE AUTHORIZED STORE THAT CHARGES A FEE TO COLLECT A PAYMENT IS WHAT ID SAY DECEPTIVE FOR AUTHORIZED STORES PER SAY DONT CHARGE THE PAYMENT COLLECTION FEE YET DO. THEN FOR THE FEE TO BE FOUR DOLLARS TO RECEIVE YOUR PAYMENT IS SICK. THE FEE HAPPY STORE IS NOT VERY APPRECIATIVE THAT YOU GIVE THEM YOUR BUSINESS SO THEY CHARGE FEES THAT ARE RIDICULOUS. BUT THEN ITS US RIDICULOUS PEOPLE THAT GIVE THE STORE THE BUSINESS TO CHARGE THE FEES. NEED MORE OF A SELECTION AND CHEAPER PRICES FOR UP GRADES WHERES THE THANK YOU FOR YOUR BUSINESS FROM THE COMPANY?? ALL THE FEES ARE NOT PAYING FOR THE LOCATION OR BIG STORE THATS THE REAL ON THAT. GET IT TOGETHER METRO AND SHOW SOME APPRECIATION DROP THE PAYMENT FEE ALREADY OR OPEN AUTHORIZED DEALERSHIP THAT DON'T THAT DON'T CHARGE FEES BECAUSE WE DONT LIKE HAVING TO PAY FOR GIVING YOU MY BUSINESS. I CAN SEE IF I BROUGHT A PHONE NOT FROM METRO AND GOTTEN SERVICE FROM YOU BUT NOT TO PAY MY COMPANY TO TAKE MY PAYMENT, WHAT THE! And having to ask to have what comes in my plan activated really is non customer service like. I should have what comes with the service I pay for and a fee for. Still this place is OK.
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October 2021 by Bj Coch
They're supposed to open at 10 it says 10 on their sign and they're never open on time
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September 2020 by cyb3rnutz
Bunk , wish I would of went to xricket but I'm in to deep now.
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September 2020 by Emilio Regalado
Great customer service
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June 2020 by Angela Coulson
Very displeased with my service .I was offered a free line when I up graded supposed to be for the entire time of my service and after two months now I'm not able to receive the offer given .
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December 2018 by Mariaelena Cervantes
I like customer service people there are very nice I got a cell phone that was manufactured messed up it doesn't stay on 2 days later I go back they tried to work with it and they said it's manufactured messed up now I have to pay for the screen protector wish I think it's not fair because I got the phone and it was the manufacturer's fault
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October 2018 by Richard Rania
Friendly. Fast. Helpful. Good Service.
