-
January 2024 by Teresa Sanchez
YOU GET NO STARS FROM ME. I had to select one to post.....Coming back to work from the bank I stopped by the Henderson Store to get new wipers. Friday, Jan 5, 2024, @ 11:55 am, I went into the store. One male employee was helping a customer. A female was on the phone. I stood there patiently waiting to be helped. Female worker after her phone call just walked passed the counter with her big hair do, without even saying anything to me! Not even a "I'll be with you shortly!" Nothing! Just walked by and walked back to someone taking inventory and pretended to help out. The other worker walked up the stairs and I stood there waiting for someone to help me. NO ONE CAME TO HELP ME!!! I WALKED OUT SO MAD!!!! I drove a mile away from O'Reilly's and my job to Auto Zone where as soon as the door opened I had Mr. Ruben M. waving at me to help me!!! What a difference in atmosphere!!!!! Spent more than $50.00 just because I WAS WAITED ON AND MR. RUBEN EVEN SHOOK MY HAND!! This after I told him about the incident I just had at O'Reilly's!! You need to get some workers that are willing to work and not people just waiting for a paycheck! I thought that was very rude of that lady. I AM A CUSTOMER!!! Your employees are there to tend to ALL customers not to be choosing who they want to help. YES, I am still upset that I was disrespected, ignored and made me feel like a nobody!!! My job is about 2-3 min from O'Reilly's. I AM NOW WILLING TO DRIVE THE EXTRA MILE TO AUTO ZONE WHERE I'M GONG TO BE TREATED WITH RESPECT, LIKE A CUSTOMER SHOULD! I have also told this to my family and anyone willing to listen. That is NOT right. I don't need an apology! What is done is done and I will not walk back into your store because I can't get that lady out of my head! Just hire people that are willing to work and see to ALL customers who walk in. I could of told everyone in there off. But words speak louder in this forum. Hope no one has to go through the humiliation I did that day ever again!
-
December 2023 by Fernando Cardenas
good deal and you find what your car occupies yes
-
September 2023 by PM consultant Magalhaes
They know all about cars and parts
-
July 2023 by Christine Martinez
Ordered a part for my car and paid to have it installed and it didn't fit.had to pay mechanic twice.Not good
-
July 2023 by Cliff
When I stop by the Henderson Avenue store I am always asked how they might be able to help me. The same has been true for the Olive Avenue store. I feel like they want to earn and keep my business!
-
May 2023 by Kent H VanLeeuwen
Always great to do business with the guys here. Their not out to just make a buck, they’ll get the parts ya need and have helpful advice if you just ask. Great guys to work with when tackling the problems with your automobile.
-
March 2023 by israel champion
Great front desk really helpful.
-
February 2023 by Maegan Vandersluis
The emloyees are knowledgable here. Also helpful, fast, and the store is clean.
-
February 2023 by Bruce Green
This place has Parts better cheaper than most places has more choices to pick from
-
December 2022 by Mary Brixey
Didn't have what I wanted.
-
July 2022 by Memo 77 Memo
They not doing good !!!!!!I went there 2 times to buy things to my car they give me the wrong thingsVery bad customer serviceI'm not gonna go there again
-
July 2022 by Melody Crone
The customer service is very helpful and nice
-
June 2022 by Cee Me
Same as autozone if you ask me.
-
May 2022 by edward gomez
Always helpful staff, usually get what I need next day if not the same.
-
March 2022 by Jesse Lopez (Mr.j)
Knowledge staff, great quality parts. friendly environment
