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October 2023 by Angie Stinchcombe
We were totally satisfied with the services of Ackley Moving recently. The communication was very good throughout. Scheduling both pick-up and delivery was easy and convenient. The movers were very efficient and helpful and on-time.Overall a very good experience for us. Very satisfied.
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September 2022 by Ryan C.
I have never experienced such an unprofessional moving company in 14 years of Naval Service and transfers along with it. It is a complete disgrace that they claim to care at all about service members when they damage our things, don't take responsibility for their actions and don't even re-assemble the furniture correctly. They destroyed a 60" tv as well as damaging a $3000.00 trek e-bike and will not take responsibility of anything. At this point I will have to seek their state attorney generals consumer protection division. I will include details about how high their crew members were and how our king bed was assembled with 1/8th of the hardware, the rest of which is missing. Our couch is actually just sitting together, not even connected. I don't even want them in our house because I cannot trust them. Really terrible company, do yourself a favor and put them on your DPS list of no-no's.-Ryan Cornell
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August 2022 by Chae H.
Amazing, professional, polite, caring, quick and capable - are just a few of the words for Christian, Julio, Adrian, Marcelino, and Alfonso the crew who brought us our personal goods. They handled all of our belongings with care - and were quick with the unload. Took 3 hours and change. They put together all that needed to be put together - and also searched for the few things which were missing thanks to the guys on the packing side. Hoping and praying in 3 years for the next move we can request this amazing group of guys - or at least Ackley in general cause they are great. 10/10 would suggest to anyone!! They even will come and grab our boxes after we empty them out!! Win win!! Give them a try! They rock!!
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August 2022 by Pam B
Update: We received our household goods including my tools. Tommy along with three local movers were able to get our things inside the house without damage. They also reassembled our furniture and placed everything exactly where we needed them. They were courteous and professional. We appreciate our items showing up and what looks like to be in great shape. We are still unpacking at the moment. I have changed my review status to reflect our experience. Thank you.I asked the packers to place everything in boxes and wrap brown paper around totes. They did not wrap the totes in brown paper just plastic wrap. While the driver and loaders were at my place- I realized my Snap On tool bag with tools were left as is- No tag on the bag, no number. I asked driver to place it in a box. All my boxes went out, then my big furniture except the box with my tools. Which was in a box but No name on that box, no sticker placed, no number written. Where all the other boxes were written in huge letters and numbers. I am concerned that it will not show. The packers nor the driver put it on the inventory list. So I had to ask him to come back up. He wrote it on my sheet and said he would just add to his. I am concerned that my tools will not show. Both the packers and the driver with load crew missed it in inventory. If my tools show I will come back and update this post.
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August 2022 by Nathifa Gidden
They made me cry!! When I tell you!!! The team at Ackley went above and beyond for me. I was on an EXTREMELY tight schedule with this move and they literally sent a mini army for me to catch my flight on time. It was a huge ask but they delivered! Christian was very communicative about everything the whole time. He made no promises. But they packed and picked up my order all in one day. Customer service is unmatched!! I didn't expect it at all but I am ever so grateful for the effort you gentlemen put in for me today. The weight this just lifted. Thank you thank you thank youuuuu!!
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July 2022 by Kristine C.
Ackley Moving Services was assigned to our PCS move through AAA Dispatch Intl. I echo the same sentiments as the other reviewers and very happy we got to work with them. Each employee I've talked to in Ackley from the dispatcher, customer service, driver and packers; they all have been polite and very responsive. When talking to their drivers and packers, they said they've been with Ackley for a few years and enjoy working for Ackley as they care about their staff. We requested a specific date for moving in so we could get our house fixed up and they were able to accommodate this. Everything got to our house safely. Thank you Ackley!!
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June 2022 by Kj R.
Planning a move isn't exactly easy and comes with many worries but, adding the fact it's a PCS move doesn't help matters any. Andrew and Thomas arrived to pack everything and prepare it for the movers. Absolutely fantastic! They did a great job, working throughout the day and into the late evening hours ensuring everything was packed correctly and securely. Request Andrew and Thomas if you are looking for packers, they're the best.
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May 2022 by Sara T.
We just PCS'd from San Diego to the East Coast and after hearing so many horror stories about cross country moves I was nervous, but Ackley was great! Our packers (Juan and his family), as well as our truck driver Julio were all very efficient & professional. I would use this company again in the future!
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April 2022 by Keawe K.
Even though we had everything packed and put away, they still ensured that all items where stowed away safely. They were very friendly and efficient. No matter how small or big your move is, you can rely on them to get the job done!!!
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August 2021 by John T
Nestor and Christian arrived on time to unpack my items. They were professional and took great care of all of my household goods. If I do another move I will definitely use them again. Thank you guys.Services: Interstate moving
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May 2021 by Ambra Moody
Very nice place to work everyone is super friendly...
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March 2021 by yulisa hernandez
HUGE SHOUTOUT !! To Christian , Juan and Bud.They helped me with my packing for military PCS move from San Diego To Jacksonville FL. Juan and Christian were super friendly, professionally followed Covid-19 protocols .Took extremely care of my stuff . I felt very comfortable that my personal belongings were in the hands of these gentlemen . They completed the task in an efficient and timely manner . Everything was packaged properly and secure which left me with a piece of mind that my stuff would arrive to its destination safely . This was an amazing team with a superb work ethic and I will recommend them to anybody.
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March 2021 by Susan B.
As a military couple who has done 10 major moves with a wide variety of moving companies I can tell you this was our best move yet. This team was flexible in rescheduling last minute when our building had a catastrophic water pipe burst and then beyond skilled and knowledgeable when they were able to execute the move. Every man on the team knew exactly what they were doing and they worked their asses off for 9 straight hours. Literally hustled the entire day in a way that exhausted me by just watching! These guys were the epitome of "getting s*** done." Would recommend to any and everyone! Juan, Jay, Ike and Cristian.... THANK YOU!!!!
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January 2021 by Brittany G
We did a military move from San Diego to Chicago. We’re in the middle of unpacking our boxes now. It appears as though everything has made it to us, but there’s been issues.1) No one knew where our stuff was. 12 days went by with no tracking or update. It wasn’t until my husband continuously emailed and called that he got an update that the driver got Covid and our stuff was in Arizona.... It went one state over in 12 days and no one told us. They said no one told them either, which is possible. But your company was the last one to have our possessions-you should be just as concerned about them as we are and not waiting until we contact you for an update.2) The packers took items such as a carpet cleaning machine, steam mop, and standing fans and put them on the truck. No box, no wrapping-nothing. One of the fans is broken, no way to repair it. It’s like an $80 fan so that’s fun. They also just shoved things in places, like a kettle bell in my dresser and a workout out bar in another dresser drawer and got grease all over the drawer.3) I specifically asked if our stuff would stay as they packed it or move around/get reloaded or anything. I was told no, that however it was packed is how it would come. So imagine my surprise when our items were loaded and crated on site on a flat bed, but showed up willy nilly packed in a truck.4) Thus far the highlight of unpacking is finding the porcelain unicorn piggy bank that belongs to my daughter, with the horn broken off. Why? Because they threw it on the bottom of the box and tossed in a bunch of stuffed animals and thought that was sufficient packing. No paper or anything. It was a gift from a friend at her last birthday party (pre-Covid), and is no longer made. I have a broken hearted 6 year old-so thanks for that. BUT they did make sure to carefully wrap and pack my husbands $10 Target swim trunks ?I’ll update more as things come about. The packers were nice but it was readily apparent that they were more worried about rushing through the job to get to the next one than they were about taking a little more caution in packing items.I’ve spent most of my life moving and have never seen this before. Here’s hoping the rest of our stuff is in better condition.
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December 2020 by Melody C.
Great and easy experience! This was our first military move from NC to CA. Our HHG arrived before we did so they had kept it in storage for a couple days. Being that it was our first move, I was so worried about things going missing, etc. Surprisingly, it went SO well! Only one man came to deliver our items, Ike Osorio. He was very precise with everything he did and made sure that we were all on the same page!
