-
January 2024 by David Salter
This review is for Yvette Lopez DVM 1/25/2024...10am appointment for food prescription.I had a scheduled appointment at 10am showed up at 9:55..saw Mrs. Lopez for about 5 minutes and she said she would be right back for the prescription we were there for..... 5, 10, 15....20 mins go by no one comes by to check on us or see my pet. 25 mins in I walk out and ask if the 1 piece of paper we came for the prescription is ready so I can go buy his food. Nope......she had to go get someone. I grabbed the prescription and walked out. We will find someone else to take care of Rudy. Hopefully you will treat your next customer/pet patient with more respect Mrs. Lopez than to just leave a cat in room stressing for 25 mins for no reason other than waiting for a piece of paper. Unprofessional in my opinion. You seem very young though. Good luck to you in the future.Rest of the staff is friendly enough and I believe treats the animals with good care this was just a very disrespectful move on Mrs. Lopez part.
-
January 2024 by Fiona Faulkness
I came to this location based on reviews and recommendations from the Moms of Poway FB group. They were totally awesome with our goldendoodle. The price, customer service, and the entire experience was perfect. We recently moved so we hadn't moved over our vet services and were still driving 45 minutes to visit our old vet because it's so hard to find good veterinary services, it's like finding a good mechanic, you don't know who to trust, they know they have you by the heartstrings when it comes to your beloved pets and you'll pay anything. So to find someone who won't gouge you or say they need a million procedures just to get more money out of you, is very rare in this industry. The bill was even less than I was quoted, it was very inexpensive, every single person that worked there was nice. They saw me there with my two kids and they were kind to them while we waited. It's great to see nice people who enjoy their jobs in this day and age. Since the pandemic it's hard to find people that appreciate working. I love this place, we have officially found our new vet. Take your pets here, you won't be disappointed. :)
-
January 2024 by Jessica Poota
Excellent facility - friendly staff!
-
October 2023 by jayde sterling
Second time going in there wonderful experience feel very comfortable with the team. Pricing fair and treated very kindly. This will be my permanent place to go for my kitties.
-
October 2023 by Terri Howard
This was my first visit here and unfortunately, it was because one of my dogs ate an enormous amount of medication meant for our other dog. My dog is typically very very nervous and reactive at his vet and he was so sweet and calm at ACV today. The overall vibe is relaxed, the techs friendly and knowledgable and thorough and Dr. Rosales was fantastic. I've already asked them to request medical records and switching both my dogs to be under their care! Thank you!
-
October 2023 by Daniel cedillo
Completely money oriented refused treatment on my pet (hit by car) unless we paid an extraordinary amount for deposit tried to charge us more in the end they weren’t able to do anything and we had to go to a different hospital if it wasn’t form my military discount I’d be paying a total of 1034
-
October 2023 by Jake Raigoza
So we're at dogs and they're expenses, lemonade and other companies that have pet insurance that all inthclusive gizzer innd that great this place is open up to you know like shoots and uh jae or ther stuff you can just st u I g
-
August 2023 by mcas32
Took my dog there on a Saturday because he was having stomach problems. They gave him probiotics and his symptoms cleared up in a few days. The staff was very friendly, bonus points for being open on Saturday.
-
May 2023 by Melissa Hall
This is the most amazing emergency vet there is! They are so kind and understanding, and don't price gouge you at all! I absolutely love this office and they have a forever customer in me!
-
May 2023 by Cha Nin
They were amazing. I was out there visiting and they made time for my dog almost immediately. She had another bad ear infection but they actually took the time to clean out her ears really well and not just put a bandaid on the situation. Thank you so much!
-
February 2023 by Michelle S.
We had a great experience a few weeks ago - our pup had an eye injury and our regular vet couldn't get us in and suggested going to the ER. A friend said that one time a busy ER recommended Advanced Veterinary Care so we gave them a call. It was around 2pm on a Saturday afternoon and they said to come on down - we were there by 2:30 and out by 3:30! You do pay extra for urgent care but I can tell you it was SO MUCH BETTER than going to emergency in so many ways. Dr. Brooks, Ashley, and Amanda were all great that day and with follow-up as well. Thanks SO MUCH to the entire team for treating our little girl (and us) with so much care.
-
December 2022 by Alan W.
We decided to come here because our last vet didn't treat us very well. The people here are very nice! We have taken our dog here a few times already for his checkups and accidents. Its pretty simple. We call in for an appointment, come in for an appointment, and we get called in within a few minutes. They don't try to oversell and everything on the recommended list is explained to me in full. If I question an item on the list, they don't judge and just tell me its something I should think about next time and explain why. Because the people here are so nice and understanding, I don't mind coming back and throwing money at them.
-
December 2022 by Allen S.
Took my pup Remy in for teeth extraction. Was really nervous about the entire procedure. The vet & vet tech put all my concerns to rest, and they did a phenomenal job. Very professional and efficient. 5 stars.
-
November 2022 by Andrew W.
They are fantastic! We brought our cat in since he was lethargic and slow, and they quickly got us in and seen the same day. They also discovered a major issue and helped us set up the next stage of care! They were very supportive and communicated with us to make sure everything was OK! Really appreciate all their help and support in our time of need!!
-
September 2022 by Gerard LoRusso
Dr Rosales is fabulous! She did a thorough check-up on our dog. Later she called and gave a detailed report/explanation on our dogs lab work with some excellent recommendations. Everyone there is so professional helpful & upbeat. The assistant nurse who gave us so much of her time taking my dogs vitals blood etc.. was Excellent! They don't try to 'upsell you' here, they are very knowledgeable professionals who genuinely care. You guys are most appreciated. Thanks! G. LoRusso & 14+ yo dog 'Jack'
