Allied Van Lines

Most Recent Comments

• December 2023 by Teresa Cleland
  From my first contact with Atlas to begin my CEO's project with Traci McCormick, I knew I was in good hands. Traci led me through the process like a pro. I had no worries and was confident that things would go as planned. I met the movers at the house and then at the storage unit. They were more than kind when I discovered I had forgotten the key to the storage unit and they had to wait on me for one hour! I will definitely call them for our next move.
• December 2023 by Nobuo Fukaya
  Appreciation to Allied Van Lines for a smooth, professional move. In particular, thanks to Traci McCormick, Robert Wilkerson, Tyler, Marcus and Louis!!!
• November 2023 by Cary Kenner
  We moved from California to Columbus Ohio. We are basing this rating on the “packing crew”. When you have 3-young men packing in 3-different areas of your home. It’s impossible to watch them all as they pack your personal belongings.This crew showed a complete disregard for our belongings in the packing processes.Example: our expensive shoes with shoe trees were heaped like trash toppled on top of each other over an expensive leather jacket. No paper used!This is just one example of several issues. The long distance moving companies never seem to understand the importance of “supervising the packing crews”! They are critical to the overall success of any move.
• November 2023 by Richard Mather
  We have used Atlas Transfer & Storage for several moves and storage over a 10 year period. Each time we experienced working with very professional and responsible moving coordinators and drivers. Storage for long periods of time and responsive service always. In our last move from California to Nevada, we had excellent drivers on both ends of an eighteen month timeline. Traci McCormick was our coordinator for loading in central California, storage for 18 months and delivery to Nevada. Terry Prince was the driver from storage in Poway to our destination in Nevada. He stayed in communication, showed up exactly when he said he would and did an excellent job unloading and setting up our furniture. Traci and all personnel at Atlas always answer your calls or get right back to you. They are very responsive and customer oriented! This is a very well run organization with excellent people! I highly recommend their services.
• November 2023 by Dennis Stevens
  Beware of this company as they are not transparent in their costs and the care that they take of your belongings. I used this company and wished I had not.The driver (Delono) did not arrive at 8:00a as expected, finally arrived about 10:30a, Then the crew he had disassembled everything. Never in previous moved had I seen items dissembled that they took apart so as to be able to more compactly load the truck. Due to this activity it took an excessive amount to load the truck. I have been moved by moving companies before (9 times) and do not have a large household. Taking 8 hours to load me out was ridiculous, (It would have been longer if I had not called to complain twice, after the second call they picked up the pace and got out quickly.) Their HQ's offered to put me in a hotel for the evening when I called to complain the second time, but I already had my hotel reservation prepaid as part of my cross county move/drive from CA to NC. I ended up getting to my 1st hotel due to the long loading process at 3:00a.Then upon delivery the truck once again arrived late. I had taken the day off work due to a 9:00a delivery schedule and it arrived around 1:00p. Unloading completed around 7:00p due to the reassembly of the items disassembled and many times I had to tell them how things needed to be reassembled,. Upon delivery I also found that a steel workbench where I specifically had warned the driver on loading that the legs would buckle if it was dragged had the legs buckled in. Not sure if this was on loading or unloading for where the damage occurred. When I brought this to the drivers (Delono) attention, he got an attitude and referenced my complaining during the loading to his dispatch.Later it was found a box had not been delivered, never before has this happened to me so I was not checking items off the list as delivered. Once discovered Delono first claimed all boxes had been delivered and he had no extra boxes on his truck. Later as my claim was processed he "found" the box that had one of the major items missing (a power head for a cordless Dyson stick vacuum that cost over $500). When the box contents was finally shipped to us the battery was removed from the power head as FedEx would not ship it. (A properly labelled box shipped ground could have been used, my company did this all the time). This box was ultimately received a month after the delivery of the household. Without a battery the stick vacuum is of no use and now two months after the move is just propped in a closet and unusable. And I am still missing items, not sure all the contents of that box or maybe another were shipped to me.Beware of the Allied claim process as well. The claim process was extremely slow and ultimately very dissatisfying as they worked to keep claim amount under the deductible so as to not pay out anything. Essentially their is no acceptance of damage caused by their movers. It overall took nearly two months to reach this conclusion that I would not received any compensation for the damage seen. (My claim was submitted maybe two weeks after the delivery.) In past moves only twice did I need to file claims and then only on a few items, I listed 11 items on my claim for damage or missing items.I also paid for the move directly versus through my company. I had packed some items myself so packing estimate used to prepay the move was high. I had to ask many times to get a revised bill before I finally got one that was detailed and then I got my credit as well. Still not satisfied with the weight charged for the move. The weight estimate versus my true weight was not not detailed, just an email saying that my actual weight was slightly over the estimated weight. No scale weights provided to prove this. My household is small and I believe that weights estimated was overstated to generate their revenue and then provide no proof of the actual weight to avoid credits.Basically this company should not be trusted to treat you fairly and transparently. I will never used Allied again!
• October 2023 by cheri hendrickson
  We just finished our move from California to Texas and could not be happier with service provide by Allied from the start of the process with Tracy who always picked up the phone or got back to us promptly. To Clarence the driver assigned to us who gave us his cell phone and urged us to stay in touch as to the progress of our load. And when all was said and done we got a refund of $2600 dollars because our load was smaller than estimated. Thanks to both of you folks for making a stressful time less stressful. Paul and Cheri
• July 2023 by Daniel Huang
  Alex was super responsive and fast. The moving team is great - Lewis, Marcus, Joe, Ernie and Frank are fast, friendly and careful.
• December 2022 by Donna Machin
  We had an amazing experience with Hector Ortiz, Enrique, Oscar and Angel, they were absolutely brilliant, they were polite and professional, would highly recommend them!
• September 2022 by Roberta M.
  Eddie T and the guys he works with did a great job. Eddie was friendly and respectful. Our items were treated with respect. His truck and equipment were in great shape and clean. Thanks Eddie.
• June 2022 by Elaine B.
  This is the second time Allied Van Lines has moved my household. The group in Poway were terrific to work with. The driver and workers were on time and packed all our stuff with care. I made a claim for $35 damage to a garage tool that broke. No arguments, check was sent. I would recommend these folks.
• May 2022 by Kirk Archibald
  We moved from Orlando to San Diego and received miss communication on how long the items might take to get there. We were calling the actual movers since Alliance seems to be a broker and not a complete moving service. When we stop being able to reach out to the company that actually had our items we called Alliance and spoke to Jonathan, the director of operations. Jonathan continue to talk over me instead of let me try to explain where the miscommunication happened. He told me that I wanted to be lied to and I was unrealistic. He eventually hung up the phone on me. We still don’t have our items. We have been sleeping on blowup mattresses and no one has called to let us know where our furniture is. I do not recommend this company. Pay more money for professionalism and peace of mind.
• December 2021 by Somer Hitt
  I only briefly observed my neighbor’s move with allied but even in that short time I could see the professionalism and care by the guys working. I know that for my next move, we are definitely using allied.
• November 2021 by Harriet S.
  We are so appreciative of Chad & Joe who delivered our household furniture to Orlando. They were professional & kept in contact with us regarding their arrival time. They provided the best customer service & we would highly recommend this company.
• August 2021 by Jackie K.
  What can I say... Thank you, Hector, Enrique, Joey, Chris, and Angel for a FANTASTIC delivery of our shipment coming in from NJ. I wish we had you moving us out of my Mom's house, too! Hector and crew were very organized, on-time, Covid prepared with sanitizers and masks, careful with our stuff, quick to help me search for high-value items that had been mislabeled and packed poorly in NJ, and incredibly friendly. After delivering to the storage unit and doing an amazing job with what I can only call Tetris with the boxes, they brought additional boxes to my home as well, putting down protection to avoid any damage to the floor and walls inside. They are definitely people I'm going to request for again when we bring the storage boxes up to the house in the future!!! They exceeded our expectations by a long shot!!!
• July 2021 by Joy Sun Cooper
  Tyler, Marcus and Tre did a phenomenal job packing up our home for an out of state move. By far the most professional moving team we’ve ever had. They took great care with all our belongings, were flexible when we made last minute changes with what and how to pack, and were all around lovely to spend the day with. Highly recommend!Services: Vehicle transport