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March 2024 by Rob F.
In the age of internet and social media, I'm amazed that the folks who run this location think they can scam someone and get away with it. Shadiest people I've ever dealt with. To be clear, AutoZone is a great company and their customer service handled my complaint like professionals. The folks who operate this store is the opposite of that. I placed an online order for windshield wipers and this store was supposed to fulfill it but they didn't have one in stock. They called me beforehand, explained the situation and told me they would have it in stock the next day. I understood the situation, small mistake with their inventory system, no big deal. I said fine. When I asked if they would deliver it once it's ready they said no. Again, no big deal because they delivered what they had in stock. I couldn't get to the store because of work, so asked my wife to pick it up since she was making a trip that way. The person at the store told her my ONLINE order wasn't paid for and made her pay AGAIN. She couldn't get ahold of me because I was in a meeting so she didn't argue and paid. She texted me about what happened, so I thought that maybe they credited me when they didn't deliver the item that was out of stock. I checked my statement and saw I was fully charged and there was no credit. These folks at this location have no integrity. I was able to issue a complaint with customer service and after sending a picture of the receipt for the double charge, they responded right away and refunded me.
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March 2024 by TeaNCali ..
Do your own research before buying wiper replacement blades. The lady who helped me was really nice but she sold me the wrong size. My car takes two different lengths. She got one right, but the other one is wrong and for the older model of my car. She never asked me the year of my car. I can deal with it until these wear out but will know better next time. Ladies, do your homework instead of letting them do it for you!
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February 2024 by Eduardo Martinez
Came in prior day and had set of lights and stuff put aside which where the highest priced next day came and got them switched out for other item like I wouldn’t noticeCould just be forthcoming and say you don’t have said itemThen I was charged bulb grease when I didn’t ask for it when I came back I was told I must have left it on the desk lol
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February 2024 by Extreme Road Trip
Usually have the parts I need in stock
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February 2024 by joseph toscano
Has what I need when needed
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February 2024 by Jason Hinkley
Great service from Tanya and Sergio! Very knowledgeable and friendly. I bought a new battery and it was expertly installed for me in minutes. Thanks!!!
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January 2024 by Summer S.
I usually go to the one on Balboa in San Diego they are very reliable. One day i was lost driving in Beaumont and stopped in there for directions to Hemet. the clerk was so helpful even offered to print a map...kuddos to Autozone in Beaumont!!!
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January 2024 by Marc Michaud
Great store great techs - Sergio helped me change a very hard to change headlight free of charge. Thanks Sergio and team
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January 2024 by Bryan Francis
Had what I needed. Nice guy.
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January 2024 by Sherri Lynn
Bad customer service, overly confident young man named Ben asked how he could help. I needed a small battery for a key fob. He asked what kind of car, I said it was for a motorhome. He followed with what kind of chassis? I wasn’t sure why that mattered, but told him. He quickly responded we don’t carry it. I went to walk away and noticed some batteries, and there was the battery I was looking for. If you’re looking for knowledgeable help, good customer service that would appreciate your business, I would not recommend this location.
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January 2024 by Sarah B.
you can always count on autozone! I was across the street at O'Reily's and they couldn't figure out how to help me open my key fob to replace the battery. Victor here at autozone went above and beyond to look up how to do it so he could help me out. He was incredibly knowledgeable and friendly, and provided me with excellent service! Highly recommend this location! Thank you guys so much!!!!
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January 2024 by Meg N.
Bryan was a huge help and got my headlamp replaced quickly. I do not have ordinary lights installed in my car so I typically struggle to find the correct bulb and can never find anyone to install it. Thank you, Bryan!
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January 2024 by Amie S.
Quick and easy fix for my car battery! They diagnosed the problem and replaced my car battery for me!
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January 2024 by Hazel J.
My car wasn't starting right, wanted to get it tested to see if it was the battery. I don't know too much about cars, but Victor was very helpful and did all the tests as well as changed the battery in less than 20 min. He also kindly answered some questions we had about car maintenance. Would definitely come back!
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January 2024 by Sherri D.
Bad customer service, overly confident young man named Ben asked how he could help. I needed a small battery for a key fob. He asked what kind of car, I said it was for a motorhome. He followed with what kind of chassis? I wasn't sure why that mattered, but told him. He quickly responded we don't carry it. I went to walk away and noticed some batteries, and there was the battery I was looking for. If you're looking for knowledgeable help, good customer service that would appreciate your business, I would not recommend this location.