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March 2024 by Chris Husong
They were so empathetic and supportive with my baby puppy
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November 2023 by Arturo Escobar
Great place to take your pets for Healthcare
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November 2023 by YUN HO KO
I was very happy to meet a doctor who was good at answering my questions. Especially as I am not familiar with English, I was lucky to meet a doctor who could speak both Korean and English. Also, the staff at the reception were very friendly. I don't remember his name, but it started with M. It was my second visit, but I think it would be a good day if I met the person I met in the morning (9:30AM) again next time. It is beautiful to be kind, calm, and considerate of others. I would like to praise the person whose name begins with M who worked at the reception in the morning.
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October 2023 by Carrie Barnett
Can't tell you what or if anything is wrong but will try and sell you a laundry list of services just in case.
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October 2023 by Dontarie Stallings
We have been taking our pets to Banfields for the past 10 years. Both our dogs are insured under the Banfield Wellness plan. This location lacks in the excellent patient care and professionalism that our pets have received at other Banfields.We brought our 3.5 year old dog in because she was showing symptoms of Giardia. This is not the first time the 3.5 year old had Giardia. When we first brought home our 1.5 year dog she had Giardia and passed it to our older pup.The Escondido vet said that it was important to treat both dogs simultaneously. The vet also noted that it was possible that we would have to go through multiple rounds of treatment to fully clear the virus.So, unfortunately we are familiar with this virus.We are about 9 months removed from the first case. This time we responded as soon as we noticed the symptoms. Unfortunately, we went to the Poway Banfield instead of the Escondido Banfield.We requested that the Poway vet test the 3.5 year old's poop for Giardia --standard test low cost. They insisted that they should run full bloodwork on the pup as well -- an additional $130. Though I knew it was not necessary I said ok. The test came back negative. They then ran the test I requested, the pup came back positive for Giardia.I asked for them to treat both of our dogs simultaneously. They initially refused and said that they would have to run bloodwork on the 1.5 year old pup before giving her the medicine. After some back and forth they decided not to make us pay for a pointless test and gave us medication for both dogs.The process was contentious for no reason.As noted by the Escondido vet, sometimes you have to go through multiple rounds of medicine before the virus is cleared. Sure enough our dog presented with Giardia three days after she stopped taking the medicine.I called the Poway vet at 3:30p on Saturday and they told me they would not give us another round of medicine. Yep, they said no.They told me we had to bring the dog back in for more bloodwork because today's vet did not trust the work of the previous Poway vet. Keep in mind, Giardia is tested via stool sample not bloodwork. Furthermore there is nothing to trust. Testing positive for Giardia is not an opinion based outcome, it's straight and simple science.When I informed them that the blood work was not necessary, she told me I didn't know what I was talking about and that I should just take my pup to the emergency room. For clarity purposes, I do know what I am talking about. I am a biochemistry professor ;-)When I hung up the phone with the Poway vet nothing was resolved. My pups had no medicine and the vet told me not to bring my dog to their clinic.So, I called the Escondido clinic --which is what I should have done in the first place. I explained the situation to them and they immediately requested our pet's files and formally transferred our dog's care to the Escondido office.And just like that our pets are getting good care.This clinic made me pay for a non-necessary bloodwork, initially denied treating one of my dogs, tried to force me to pay for the same bloodwork again, then decided not to treat my dogs.This is what it looks like when you are bad at your job. Unfortunately, when your job is in the medical field, being subpar has substantial ramifications.
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August 2023 by Kyra C.
If I could leave zero stars, I would. I was very surprised by the unprofessionalism displayed by the workers here. From the person at the front desk to the vet assistant to the vet herself, I was shocked. Everyone had an attitude and no one seemed happy to be there. I had asked some questions that I had because I thought it was a safe space for concerns and I am a new pet owner. When they took my dog from me and went into the exam room, I overheard the assistant and the veterinarian making fun of my questions and me by default. I heard them yelling at my dog and heard her whining constantly. While she is nervous in her nature, that experience really put me off. If you're trusted with people's pets, parts of their family, you should have some semblance of empathy and compassion and understanding. I will not be returning and honestly wish I could make this more known because I don't trust them with my animal and don't think they have our own interests or pets best interests at heart. Do better, these are people's lives and loved ones you're caring for. You should care.
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August 2023 by Heather H
I had the absolute worst vet experience with this clinic. First off I brought my two dogs in for a new patient visit and they kept mixing my dogs up- so much so that they mixed up their rabies vaccines. The front desk people were very rude and Dr. Rexford is the most least compassionate and unexperienced vet I have ever met. She didn’t listen either of my dogs hearts with stethoscope..she didn’t even have a stethoscope with her. One of my dogs is very healthy and didn’t need anything. The other one is showing signs of Cushing’s disease, which Dr. Rexford seemed to know nothing about. I asked her to draw blood and look at my dogs liver values because they were elevated in the past.. and that is a sign of Cushing’s disease and asked her if she had any other recommendations. She said she would draw the blood but didn’t have any other recommendations other than sending me to get an outpatient ultrasound done, which, by the way, it doesn’t happen. The office was unaware when I told them that UC Davis where they sent me does not accept outpatient ultrasounds from other vets. You have to be seen by their internal medicine doctor, who then orders ultrasound which altogether would’ve been about $900. That is insane. Why isn’t this office aware of where they send people and what can and cannot be done. All said and done. I paid well over $200 for basically just two Rabies shots for my dogs because that’s all I got accomplished.. and even those are a headache, because like I said before the vaccines were mixed up.I then had to go find a new vet because I would never go back there, and luckily, I found an amazing one. I told him what happened at Banfield with Dr. Rexford and he was appalled. This new vet was able to pretty much diagnose me dog with Cushing’s disease within a couple days and get her started on the right treatment to get her feeling better!I reached out to the office manager who is less than helpful. The only thing she was able to help me with is getting the rabies vaccines not mixed up.. at least on paper. I am still waiting for a call from the general manager named Jeff who has decided not to call me or any other management from Banfield.On top of all of that I had to go back to this terrible clinic to get NEW rabies vaccine records because I noticed BOTH of my dogs birthdays were wrong on the original ones they gave me. I called on a Wednesday to pick up on Saturday and was told they would be waiting for me at the front desk. On Saturday they had no idea what I was there to pick up, there was nothing left for me and just like before they had no idea about anything. The girl who was filling in as “manager” call me later on that day and said she was sorry for the mistake and she said she was going to refund me for the rabies vaccine since I had to get a new one and the office visit since I had to go to a different vet x2 dogs. This was weeks ago and I still never have received this refund. This just reaffirmed how horrible this clinic is.Whatever you do, I would avoid this clinic at all cost and if all Banfield clinics are like this, I would definitely recommend skipping all of them.
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August 2023 by Bibi Fell
The receptionist - Alexa - was unbelievably rude when I called to schedule an appointment. I gave my phone number - she couldn't find the account and told me I had to figure it out and call her back. She wouldn't look up the account any other way. Then, after pushing, she found it and told me it was my fault because I gave her a different name. But she never asked for my name - she asked for my phone number. She then suggested it was probably under my husband's name - I don't have a husband. Turns out - it was under the correct phone number despite her talking to me like I'm an idiot. Definitely didn't need that when all I wanted was a day and time to bring my dog in.
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August 2023 by E P
Poway Banfield is the dirtiest unkept clinic. Do not bring your new puppy here! Please clean up this clinic and we may come back and remove post. Thanks!
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June 2023 by Dusstin Butterworth
HIGLY HIGHLY HIGHLY recommend Banfield! They took such amazing care of me and my dog Rossco! He had to have all his teeth removed cause he's a old man and they were giving him problems! They got me right in and also took such good care of him while he was there! They were very communicative with me about the everything and also didn't charged me a arm and a leg!!! They worked with me alot on the price! And I absolutely love them for that!!!
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June 2023 by lori pourhosseini
Easy to get into. Great customer service.
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February 2023 by Anne G.
They don't treat or take care of my pet cat very well. They told me all they care about is getting paid, and that's not how life works. You have to work to get paid, you don't get paid to do nothing. They are terrible, and I plan on taking my cat elsewhere since they are terrible at their jobs, and should be fired in my daughters opinion.
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February 2023 by Maria Boscarino
I'm a Pittie Mom, I'm beyond greatful to have found a Banfield Branch that shows him care, and they always show him so much love.
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January 2023 by Tracey H.
Our family dog has been a patient for years and kept returning due to her wellness plan. She started having respiratory issues last month and we brought her in for further investigation. The Banfield team ran some tests and we were told everything looked "normal" besides a heart murmur. They didn't treat her for the heart murmur and had no explanations for her symptoms. They insisted she was fine to continue with her annual vaccines the following week despite her shallow rapid breathing. We thought it was odd and felt uncomfortable with proceeding, but trusted the team with their assessment. Our dog has since passed as of yesterday. To say we are devastated is an understatement. We rushed her to the ER after acute signs of distress and made the heartbreaking decision to let her go after learning that her heart murmur may have led to her congestive heart failure and pulmonary edema. Our pets are our family. I don't believe our dog received the best care at Poway Banfield and I'm sorry that we entrusted her care with them.
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November 2022 by Matthew Ecker
We used to love this Banfield, but the veterinarian we had retired a few years ago and since then the service has went from bad to horrible. From the moment you call you are greeted by someone who is obviously annoyed with the fact that they have to answer the phone. There is no communication between you and the doctor after a check-up. They only want your money. When you call they regularly contracted what another veterinarian said. I have been with Banfield for 25 years and two dogs. I have stayed with them because I used to feel that the staff loved animals and genuinely wanted to help them. This place and the one in gas lamp obviously do not.
