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February 2024 by Dawn Billingsley
I was referred to Best Friends by my neighbor. I'm so glad we came here. Dr. Rollason is the best. He's compassionate, caring, takes time to explain everything in lamens terms. He consistently gives us options and doesn't recommend unnecessary procedures. The staff has always been friendly and caring. Lifelong vet :)
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February 2024 by Maureen Martin
I don't know what's typical around here, but I went there for a cat's ear infection and was charged $500. I suspect there are more affordable vets in the area. I will keep looking.
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December 2023 by Josh Hoffman
Used to be a great place to take our pets. Under new ownership and it free reeeeeally shows, in the worst possible ways. The actual veterinarian is still great, but the majority of you and your pet's interactions are with the rest of the system in place here. Not worth it.Really disappointed to have to look elsewhere for care, because I used to feel good coming here.
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December 2023 by Ana Schram
We had to let our Marley go, everyone one was kind, special thanks to Dr Travis, your genuine caring was notice and appreciated.
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December 2023 by Cynthia Kelso
Friendly, caring staff. Would recommend to all my friends.
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October 2023 by Terri Lyon
Very caring and loving people. Great vets.
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September 2023 by Aleksandra Shut
I am deeply disappointed with my recent experience at the Best Veterinary Clinic. I have been a loyal customer for years, and when my dog had an issue with his left leg, I rushed him in for an emergency visit, for which I paid a hefty $800, including X-rays. However, my frustration began when the X-ray report came back, and the clinic essentially told me, "The Xray is normal so we don't know what's wrong with your dog."During this time, my dog was in severe distress, crying incessantly, refusing to eat or drink, and trembling with pain. It was heart-wrenching to see him suffer like this. When I called the clinic again to express my concerns and inform them that my dog was still in a terrible condition, the person on the phone displayed a complete lack of empathy and essentially repeated, "We don't know what's wrong; take him to an emergency clinic." They never called me back or followed up on how my dog was doing.As a loyal customer, I expected better treatment and a more caring approach in such a critical situation. It was clear to me that this clinic was unable or unwilling to provide the help my beloved pet needed. In desperation, I sought a second opinion from another veterinarian, and to my astonishment, they promptly identified a spike in my dog's paw.I am not someone who readily writes negative reviews, but this situation left me with no choice.
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September 2023 by Annalysa Pilpa
We have been taking our pup here since we got her and we love it. The staff is always so helpful and nice whenever we call. We currently are with Dr. Rollasom and he's amazing!There is great availability for appointments and super easy to call and schedule for them. We have a Shiba who's notoriously difficult at the vet, and they do so well with her everytime.
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September 2023 by Michelle Forrester
I was going to Singing Hills vet for the last 8 yrs. And on 8-15-23 had to take My dog he was very sick and once again Singing Hills only half diagnosed. I am FORTUNATE to have found BF vet who as I see it SAVED My dog and is now My new vet. Not only did they get My dog in same day they gave SPECIAL ATTENTION to him. I couldn't be more thankful for that level of care. Thank you to the Vet Dr. And all the staff, you are AMAZING and appreciated and Im so thankful You are My NEW Vet. Thank GOD there are still Veterinary places that actually care about the animals and Not the Money. BEST FRIENDS Vetnary ROCKS ?.Love Duke Forreste?
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September 2023 by Blake Taylor
My pet Pinky, my son and I arrived at my appointment on time and started the checkin process. When I was being given paperwork to fill out, I asked to use the restroom. I was told NO, and that the nearest public restroom is probably Starbucks. I said "really are you serious". I was very surprised that customers are not allowed to use there restroom facilities. Shouldn't paying customers expect to have access to a restroom on site? So we were forced to leave and unhappily but calmly said we will have to go then. All three of us walked out and no one said a word. I am disabled and cannot walk far, we had parked in the disabled parking near the front entrance. I do not take my pet in public places, but since my son was with me and could stay with Pinky, we drove over to Starbucks so I could use there restroom. We had to drive or use my mobility scooter for that distance. My pet Pinky has been a Kearny Mesa Vet patient for a number of years now and I must say I have never been humiliated and disrespected like this at there Kearny Mesa location as I was at this 08-08-23 appointment at Best Friends Veterinary Hospital in Poway. We were rescheduled to Best Friends Vet due to Kearny Mesa being remodeled. It has always been a pleasure to have Kearny Mesa Veterinary care for Pinky until now. I cannot understand how Best Friends Veterinary Hospital can in good conscience send there patients with (pets in tow) to a public business to use there restrooms and expect customers to return. I did not. It's not even appropriate to take pets in most business even to just use the restroom.
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April 2023 by Sarah Garcia
Very friendly and affordable! They are genuine pet lovers and want the best for you and your pet. Definitely will be coming back whenever our babies need a check up.
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March 2023 by Richard White
I've been to several vets for my dogs, and Best Friends is the only place with fair prices. Everyone is also super nice there.
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February 2023 by Natalie Graber
Friendly staff. My cat felt comfortable and I did too. I felt like she was in good care. I appreciate how there was a movie on so it helped my younger son. We will be back for future well visit checks. ?
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January 2023 by YSD SD
Expensive and will charge you for every little thing. Starting 02/2023, a few items/services that was complimentary will be charged, like PA visit will be charged just like Vet doctors visit... etc
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December 2022 by Jen Gassaway
Such a great vet, the team is awesome and we love their fair and honest approach to taking care of our furry family members!