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February 2024 by Nate Arendell
Deborah and crew have Terrible customer service!!!! I came in at 4:50 while they were open until 5:00pm. I needed to setup a savings account. I got off early to do this but was refused because it take 15 minutes and they closed in 10 minutes. Why are your doors open if you don't do the services people ask for up until you close? You guys are terrible and tellers will be obsolete due to your lack of helpfulness. I would not have went in if I wanted to talk to a robot.
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December 2023 by serena williams
Great review didn't know citi bank was closed
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June 2023 by Brittany
Poor & unfriendly customer service from tellers.
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June 2023 by Britt
Poor & unfriendly customer service from tellers.
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December 2022 by Keith C.
Worst of the worst!Denied credit card because I had applied for two different cards(?????)I have excellent creditA failure of a bankl or
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August 2022 by Kevin Hsiung
I don’t like Citi, gone through other branches, none of them were helpful. But this is a shout out to Mayte A. at this branch. She Is the best! Very sweet and bubbly person and very helpful!! If you bank with Citi, go to her!
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September 2021 by Andy A
Horrible service. Need I say more ?
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June 2021 by Nikolay Samokhvalov
It's not about the branch -- Citi is bad, outdated, slow, not friendly. Just don't use it.
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June 2021 by Sonder C.
Stay away, not worth the trouble for account bonuses. Bonus promo is a small amount to go to a lot of hassle over.
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November 2020 by Doko G.
Opening my account with Citibank online has resulted in multiple issues. I couldn't get my login until I have my ATM card number. It took multiple calls and transfers to find out later that they had failed to mail it out in the first place. Calling Citibank without your atm card takes you through a blackhole. The phone options just going into infinite loops where you cannot get a live person. After I have finally received my ATM card and login, I wanted to add a beneficiary. Customer service said they cannot mail a form. To add a beneficiary to my account, I had to go into a branch (during COVID-19). I went to two branches on Black Friday in which they closed early before noon. As frustrated as I was, I finally arrived Poway and was greeted by Michelle O. She advised me it is Citibank policy that they can add a beneficiary on a saving account only - but cannot do so on a checking account. I was just that close in closing out my new account at that point. She was very professional and said perhaps her manager could explain better regarding the reason. The manager came over and said it is 'just the Citibank policy'. Ok. Thanks. After talking to at least 6 different people at Citi since my account was opened, Michelle was the only one who listened and actually looked for solution to solve my issues. I understand banks sometimes have stupid policy that employees have to comply with. It is not always easy to explain things that clearly don't make sense to anyone. Despite all my frustrations, Michelle was nice and professional during my entire time there. I can see why Citi got such low ratings across the board. Citibank, you are so lucky to have Michelle at your branch. If I was still in banking, I would have offered her a job and recruited her in a heartbeat. This five star is solely based on my experience with Michelle Keep up the good work!
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August 2020 by Marcel H
Closed while other banks are open. Definetely not going to open an account with citybank.
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July 2020 by Mark Butcher
Citi branch in Poway is not open. My Wells Fargo branch remains open. Get it together Citi and update your web-page to indicate that you are closed. You can do this from home!
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July 2020 by Gene Henson
The Poway branch is closed while other banks in town are open. Poor service.
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February 2020 by Audra B.
One star solely for the purpose of writing this review- This branch is closed more than it is open. The tellers come and go so you won't establish a relationship- The 1-800 customer service is HORRIBLE- You are sent overseas no matter what you are calling about. From there the language barrier begins and it horrible, on top of already having issues like when you enter your card number which is the first thing they ask for the automated "lady" says, I'm sorry, we cannot find an account matching that entry- WTH? Seriously! That's my account number as of 10 years, it should be in their system! After finally speaking with someone who tried to understand me but was no use cause I couldn't understand them- my call was transferred and then dropped! OMG---I've been on hold for 30 minutes. CitiBank, seriously? This is the best you can do? No thanks-
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January 2020 by Michael Yao
Lost my license when I went in to make a new account.