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March 2024 by Lee N.
TREATED LIKE A THIEF. While leaving the Poway COSTCO on 3/28/24, the door checker counted every item in my cart to discover that I had 18 items in the cart, and only 17 on the receipt. When asked for an explanation, I could not tell him how many items were in the cart. I explained to him that I just get what I need, then go to the register to pay, I don't count. A manager was immediately called, She conducted a detailed inspection of the contents in my cart, and discovered a large cardboard box containing 2 gallons of milk, were not on the receipt. Her questioning of me was an interrogation, not a correction to a mistake made by their cashier. (I am retired Law Enforcement and know the difference between an interrogation and correcting their mistake. I did not hide 2 gallons of milk under my shirt then put it in the cart afterwards either). I was then escorted to a register to pay the $6.55. I initially paid $255 by check and did not have another check. Mbr#323657500010
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November 2023 by Angela Lee
Just amazing
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March 2023 by Rich P.
Some of the employees working at this Poway pharmacy should not be. The lady I spoke with today told me to take the pills other than how the doctor told me to. That is illegal as far as I understand. Horrible customer service.
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March 2023 by Bruski N.
This Poway location is the best in San Diego. It's not crowded and always stocked with everyday items and more. I just love how their lanes are big and wide so you can freely browse and stock up your cart on needed items and items that you might not need. It's a win if I can get out of Costco for under $100. Their staff is always friendly and courteous. I love their 100% customer satisfaction refund policy. I also, like their easy-access gas station where you can actually get gas without the long lines.
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February 2023 by Freddy F.
This comment is specific to the Pharmacy. We have an aged GSD that needed what turned out to be a difficult and expensive meds. We first went to 2 other pharmacies and were quoted as much as $600 for what was prescribed for him. 3rd stop was the Costco Pharmacy at Tech Center Drive in Poway, "Debbie" saved the day for us and our dog Santino. When all said and done 2 prescriptions filled for just under $100.
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February 2023 by Myke D.
I went there last night around 530 to get a few things and their was 50+ people trying to check out but tge had only 2 lines open! There were 2 guys in red vests and one had a tablet up near the office, I asked the cashier if they can ring people up, she said yes, I was so pissed that they had zero sense of urgency to open 2 more lines! If this happens again I will not renewing my membership! I thought I was in Walmart! FIX THIS!
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November 2022 by Gerry B.
So, I joined the Costco on Tech Drive in Poway. I do ALL the shopping for my family and I am very aware of all the local store prices for what I buy. If you are already a member then you are aware of the crazy busy store (not as bad as Carmel Mt store) and the parking situation. If you are not, then picture a mall-(remember them) on black Friday after Thanksgiving. That is what you can expect at most Costcos. Okay, crazy busy. I thought they were giving products away by the way customers were scoffing up merchandise and filling oversized shopping carts. But if you are a savvy shopper then you know what the going price of most of your daily items. According to Merriam-Websters....whole·sale hōl-sāl : the sale of commodities in quantity usually for resale (as by a retail merchant). Costco advertises as a "wholesaler" that does not mean "discount" to you. "Some" items are less expensive than other retailers but overall I found the price of most of my regular items, (even a bulk purchase) the same price or more expensive. Don't forget the $60.00 you pay for a membership. I also found that some items were not available even when in stock. Let's talk gas. I mean gasoline. The Kirkland brand gas is cheaper by .10-.20 cents per gallon-depending on where you get gas. So that is a pretty good deal. But if it takes you some driving to get to a Costco gas station (don't forget the membership fee) you don't save that much. The employees that I had contact with were super nice and helpful. So I asked myself, based on the little to no difference in price with another big box store, "Is it worth the aggravation"? Well, if you like crowds and playing bumper cars in the parking lot and playing shopping cart demo-derby then this IS the place for you. ENJOY!!!
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October 2022 by Marla T.
The other day October 18 or 19 I was Poway Costco and noticed they are remodeling the bathroom, no problem right wrong, the only restroom they had ,had three large steps to go up and as I have braces on my legs I can't do that . It was only a second when a employee named Bryan came to my rescue, he was extra kind held my hand and reassured me I was safe ,Now you would probably think well what a nice man but wait he not only waited for me outside he went and got another employee named Sylvia to stay with me in the ladies room, can you say wow ?? I never post on yelp but this story had to be told, thank you Costco for having such quality employees. Sincerely and impressed Marla
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July 2022 by Darrell
Great pharmacy. Get automatic text when time to refill and when ready. Fast actuate and friendly.
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July 2022 by Dennis D.
$1.50 all beef hotdog with 20 oz soda with refill, $1.99 pizza slice oh common on no contest here this are inflation busting prices.. They have this prices since I don't k ow a long time. The hotdog and pizza decent. Oh no long lines too, they now have a self serve kiosk which cut that notorious line. So common down.
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June 2022 by fred hegrat
They have always been very helpful for our needs
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June 2022 by Graham M.
Went to Costco Optical Center to get help with my glasses. My glasses were causing red marks on the bridge of my nose. The lady who helped me was in a MOOD, she first asked me how old my glasses were, 2 years, I see perfectly fine still. She went to adjust them and gave me a warning if she broke them that she wouldn't replace them. I said ok, she adjusted them. She should have mentioned my nose pads being worn down to the metal were causing the issue, nothing. She handed them back and said "go walk around and see if that helps". I come back a minute later and she expects me to wait in line again even though she isn't helping anyone. I had waited 20 minutes to see her. She said I'd have to buy new glasses after waiting again. Weeks went by and my nose never healed, just got worse. I went to Lens Crafters in Carmel Mountain and they immediately knew the issue, replaced my nose pads for FREE, and I was on my way. Don't waste your time at Costco with glasses, they're treating that department like car sales, just buy another and get you out the door. Never dealing with them again for glasses. Pathetic customer service.
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May 2022 by Matt O.
So much better than the one in Carmel Mountain Ranch (CMR) location. Stocked and well run. Plus it isn't crowded and sorry to offend the CMR shoppers but you're the rudest people in San Diego. Not so in this fine Poway store. Good flow, good layout, friendly staffing, and a politer crowd than at the CMR store. Also the gas station is much, much easier to use... if only Joe F**king Biden would get off his demented butt and get us back to BEING OIL INDEPENDENT. It's not "Putin's Price Hike" but Joe's Bulls**t Executive Orders that stopped exploration, pipelines, and fracking. Biden is an idiot who doesn't know his own name--- let alone how his decisions are hurting the ENTIRE COUNTRY. No way he got 80,000,000 people to pull the lever and elect him! I'm right and I'll fight you on this!
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May 2022 by Valentina D.
Costco is great all u need is there employees are friendly professional quality service staff
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April 2022 by Khayria Z.
I like Costco, I found every thing I need, but the pest thing is the service, its great. I like to thank Johanna in Costco business in San marcos , she helped me a lot.