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February 2024 by Dopey D.
Am very happy about costco Customer Service always Specially today at Poway tech center Dr. Here is the thing what happened to me .I did eye exam last week and order one prescription Lens . After a week they texted me to pickup the glass . Unfortunately the glass didn't great that much as well it didn't fit me well when I wear it truly uncomfortable. So I went back after two days and talk to optical department and explained what happened and what options I have either to return or exchange. And the eyeglass department manager named Kiev She Came up with No Solution and I have to keep it the glass . So bad $200 glass Spent for nothing . Even anywhere they give you 30 days exchange or refund option if you don't like it why not Costco ? This is the Best place for Customer Satisfaction no one else reached it . I called Costco Manager to Solve my Situation , to be honest I even not Stayed for 2 minutes to Solve and make me happy again for Costco Customer Service. You are So great Sir .This 5 Star Award is Yours. Really appreciated. I always love Costco!!
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January 2024 by Josh B.
Best Costco in San Diego County. I'm sure I've shopped at every Costco in the county and Poway has always seemed to have the best customer service, friendliest employees and quickest gas station.
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January 2024 by Robin P.
Anthony( working at Costco circa 2003), you were very rude to me and my family when we needed assistance with self checkout. The saddest part was when I tried to point to a buried item on the cart and you shut me down by showing me your badge, saying you have worked @Costco since 2003. If you have learned nothing about customer service after working @Costco for 20 years, you are never going to learn now, as an older guy. Either you are not very bright or you in an environment that allows for you to treat customers with disrespect. Either way, the manager needs to retrain this associate or not put him in a position that has him interacting with customers. My bet, you are not very bright!
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January 2024 by Vic R.
Susie, Cash Register Employee, failed to provide quality customer service. Didn't want to hold up the line, so I waited by the register, while Costco team membership talked to Susie. I would not recommend this Costco.
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December 2023 by Jeff L.
This Costco is like going to Santa's Workshop in the North Pole. There is everything you can imagine here....Gas Station, Tire Center, Propane Tank fill station, Car Wash, plus all the normal stuff. So you could get a tire rotation, fill your propane tanks, wash your car, get gas, while eating a $1.50 hot dog with a fountain drink. The parking issues you might see at most Costcos are not an issue here. I might have to park a little further away but I never have any problems finding a spot down by the tire center. The downside is that this Costco is in the middle of nowhere. I feel like I'm driving forever to get here. That is actually the only downside. This Costco is pretty awesome.
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December 2023 by Maya G.
FOR THEIR OPTICAL DEPT. ! Big kudos to both the private optometrist and the optical dept. themselves, very accommodating and cooperative and allowed me to be unusually late to my eye exam due to unforeseen traffic and construction on the 67 (iykyk). Thank you so much for being lenient and accommodating and helping me understand what my prescription means.
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November 2023 by Gabriella B.
ever since the remodel of the food court they have the worst service! service used to be within 5 minutes of ordering. i literally waited 30 minutes for a strawberry ice cream cup. not sure what's changed back there.
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November 2023 by Dexter R.
Are we not allowed to ask the cashier the price of an item if there was no price posted where the item was? The cashier lady looked somewhat offended, even looked upset at us when we asked. Before I tried to explain to her that there was no price posted... she said ....." Price is above the item... " she said the price and said with an attitude "YOU WANT IT"... We were like okkayyyy..sure. As i tried to tell here there no price sign, she kept yelling at some coworkers name to check out the sign. I don't know why we are getting that terrible customer service, but she really ruined our day. Even though this costco is the closest one to where we live, we are never going to this costco.
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November 2023 by Justin Y.
Possibly the best Costco in SD. It's the same size as all the other Costcos but because it's not in the center of a busy area, it's a little less busy. There's always parking and never a super long line. There's also multiple ways to enter and exit, you never get stuck waiting at an intersection. They do have a gas station but it's actually closer to the Home Depot so the gas line will not impact any traffic for actual parking.
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October 2023 by Brendon G.
Tall, male, Asian employee (who's real cheeky about the rules) turned me down at checkout for trying to do shopping for my elderly mother (the member who the card I showed belongs to). I've done this for her for a while now and have never been stopped for it; I mean, she can't do the shopping herself, so how is she going to use her membership?It's really probably my fault for going to a new location that I normally don't go to, but it's very confusing to me (from a business standpoint) why this store has such a paranoid, snarky employee turning down sales like this. Never coming back to this one again! Such a waste of time. Sorry mom!
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September 2023 by Michael L.
I love to see Costco get reviews. This is my second home, my favorite date night spot, and better yet? This location doesn't get too crowded like the misson valley location, hallelujah! Like every other Costco, they are pretty standard across the board. You have the gas station, the food court, the samples, and the long lines to check out. I don't know what it is, but we americans love to buy in bulk and i'm here for it! I probably hit up Costco twice a month for the essentials and then substitute other groceries at your local Vons store. Some tidbits about shopping here would be to go when they open, usually the elderly are already in line to get in, but you beat the rest of the community and the lines. And if you are looking for something in particular, you can always call any costco location before heading over! Cheers to another great experience!
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September 2023 by Paul D.
This is usually a very nice Costco. They have a large selection of items, and they have a nice car wash. But today we found a BUG in the Power Greens that we purchased here last week. I contacted Costco, and this is what they said: "I'm sorry to hear about your experience with one of our food items. Although Costco does have a 100% satisfaction guarantee, I'm not able to authorize a return through chat. Please bring your receipt, and any packaging if possible, on your next visit to your local Costco and speak with the associate at the return desk. They will be happy to see how they can help!"I thought they would like to know some more details so that they could follow up on quality assurance. Who wants to eat a bug in their salad?
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July 2023 by John C.
I have always had good tire service at the Poway Location They are always busy but manage to be friendly and give good advice on what tires to get for the car you drive. Nikola who I worked with on my last visit was again very professional and very nice to work with.
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June 2023 by Ashley P.
I love this costco. Everything's always stocks and pricing is great! Never have had any issues. Here and there they scan an extra item but sometimes I buy a lot of groceries at once.
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June 2023 by Holly M.
Always a Costco fan! Finest selection of fruit and veggies. Pick up some of their yummy fish to bbq.