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August 2023 by Leslie Walker
I go to Elstons for horse hay and supplies. Friendly helpful people.
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July 2023 by Rhea B.
I came with my horse trailer to pick up several bales of hay that I had paid for online. The woman behind the counter in the store was friendly and helpful. The man who loaded the hay was another story. I've never experienced such bad customer service from a feed store. I appreciated the help loading the hay, but the attitude was unnecessary. I had to move a few bales to get my trailer divider to latch, and he was clearly irritated by that and asked me what I was doing. I let him know that I had one additional item to pick up and he said "I know, I said I'm going to get it." I realized after he loaded it that it was the wrong item, but I didn't feel comfortable correcting him since he was clearly irritated enough as it was. As I was getting ready to leave, he said "thanks for making a mess." There wasn't much hay left on the ground, so I'm not sure why he felt it was appropriate to make such a rude comment. The hay was a good price and seems like it's good quality, so I'm giving 2 stars for that, but I won't be back.
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March 2023 by Na Na
My bunny loves the hay!
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January 2023 by Alicia Cross
Elston's Poway is wonderful!! Always so helpful...delivery service goes above and beyond as delivery driver put down all new pallets to keep fresh hay bales off muddy ground
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November 2022 by David T.
Good prices on most things I buy Wish they are open on Wednesday in Poway. I always need stuff that day Pellets and Shavings good price
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October 2022 by St Francis
I love having Elston in Poway. Nice clean store. Friendly, helpful sales staff. Well stocked. I can highly recommend Elston Hay & Grain.
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October 2022 by Diana K.
I have been coming here at least once a week for YEARS for everything horse related (bedding, supplements, fly spray, feed, buckets, brushes, etc). I have horses and like supporting local businesses. However today is the last time I will be coming to this store. I arrived at 12:58pm and was met with a locked door and a sign taped up that said lunch from 1-1:30. Since it wasn't 1 quite yet and I knew exactly what item I was getting, I walked in and was met with a very cold "Nope! We're closed." They literally would not take my money. I have never been treated so rudely here in Poway. You have just lost a long time customer and local resident.
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September 2022 by Brittany B.
Thanks for delivering AND picking up the straw bales for our event this past weekend. You all were so easy to work with and friendly! I have already shared your contact info with a colleague for a future event.
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June 2022 by Laura Todd
Great service, and they didn't mind us hanging around to stare at the chicks after buying our hay bale.
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February 2022 by CARLA CADENAS
Customer service is poor; no acknowledgment or greeting when I walked in. No one asked if I needed help, and it was just my friend and I at the store. I Rather give my business to tractor supply.
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August 2021 by Arvester Ward
They are courteous, professional, and happy service. Thank you Myra, Danielle and the service man. Go team Poway.
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July 2021 by Chris Tagg
Nice place. Great staff. Feed, hay, supplies, boots & more.
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April 2021 by Stephen Burfield
Good selection of feed, supplements, and tack for your horses, and other animals.
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February 2021 by Hao Duong
Very good quality Timothy hay! Extremely well packed for small car so you don’t need a truck to get a bale.
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January 2021 by Dylan Herbst
Great little store!
