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February 2024 by Susie Withem
They hold your tax results hostage until you pay them. They are nothing like the last man that I worked with for years but unfortunately he passed away. I would sit beside him as he entered my info. He would go over what I had In the previous years and compared to the current year, it would tell How much I owed or what I was getting back and then told me what I owed.
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March 2023 by Jade Castillo
The cost of their services are more than HR block without the guarantee. I normally do my own taxes, but they became complicated due to marriage and other issues. Our tax person insisted that we were eligible for the recovery rebate from a previous year. It was her suggestion, so we trusted her judgment. We already owed money to the IRS, and every penny counts with the high cost of living. We were completely honest about our tax situation and provided all the documentation to avoid errors being made. We paid almost 300 dollars already just to file taxes for the current year. She charged us an additional 150 dollars to file for the rebate. The IRS immediately rejected the recovery rebate sighting that we filed the previous years too late. We contacted our tax person about this, and her response was not what we were expected. Instead trying to come up with a resolution, she stated, "I get paid to file tax returns. I don't guarantee what the IRS decisions are". If she was not truly confident that we would receive this rebate, she never should have recommended it. We would have declined the service and saved the 150 dollars. She told us that we need to call the number, and to basically deal with this ourselves. I write this review as a warning. I feel I paid a lot of money, only to be scammed. Avoid this place at all costs.
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April 2022 by Jennifer Chambers
What a relief! They took the burden off of my shoulders to figure out my Social Security Disability taxes, this was my first year receivibg benefits. Sherrill and Mitchell answered all of my questions with kindness and patience, even during crunch time! I highly recommend this firm for your tax needs, simple or complex. They gave me peace of mind and that is priceless!!!
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April 2022 by MICHAEL MASI
I just had the Family Tax office do our taxes for the first time. Mitchell was great! This is a new experience for me. With our last preparer, I had to spend most of my time fixing her work. It feels great to work with people who actually know what they are doing. Hope to return for many years to come!
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May 2021 by julie Family
The best place to do your taxes,very friendly,very professional,excellent prices,very helpful,went above and beyond to help us!thank you
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February 2021 by Jean B.
Sherrill was great. Got my taxes done. She knew all the new laws and e-filed it in no time. I will be back next year for sure.
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April 2020 by Jennifer C.
This was our first time using Family Tax Office, we will be clients for life! I couldn't believe how easy, efficient and painless (yes painless as taxes have brought pain to my wife and I in the past). She answered all our questions, gave us realistic timelines and even provided us with ways to upload tax documents throughout the year so we don't have to try and keep track of everything.
