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July 2023 by Rich Zee
Went here for first time in long time. Had a good selection and exactly what I needed. Good customer service. One sales rep did sell a pair of Birkenstocks too big and needed to return to store to exchange
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June 2023 by Mikey V.
I went and got a few pairs of shoes and the person that helped me was josh very helpful very kind and was a good person and helped me great store I would recommend
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May 2023 by Harmony Sedona
I had the best experience at Famous Footwear in Poway thanks to Jennifer S. My intent was to pick up a pair of sandals I had ordered online however I got quickly distracted then delighted by the wide range of shoes available in the store. Before long I had several boxes of shoes to try on and while I love wearing shoes, deciding which ones to purchase can frequently be a real challenge. Thankfully Jennifer S. was working that day. She was warm and welcoming as she helped me to narrow down my choices. With her help I was able to pick two amazing styles that will totally enhance my summer outfits. She was also amazing at the register. She took initiative, something I so appreciate, to give me the best deal available, combining my coupons, special offers and even applied the "refund" for the sandals I had ordered and decided not to buy. Being able to relax at the register, knowing I was being taken care of was such a gift. If you are looking for new shoes, I highly recommend Famous Footwear of Poway!
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February 2023 by David Larrabee
Good selection of shoes at decent prices.
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January 2023 by Ernesto Spanky Castañeda III
Good selection but the BOGO sale was very specific to brands that they did not have ALOT of sizes for. Ended up ordering online for a size but with this store. Overall good store.
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October 2022 by asha a
I. Like there quality of merchandise. I bought tennis shoes, walking shoes and slippers from there. I am always satisfied with their prices and the quality. Recently I bought winter slippers and I got it in clearance for$20 and it's Minnetonka brand. Amazing quality and really warm for my feet. I recommend a visit there time to time.
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July 2022 by Chris McAllister
This store has helpful and friendly employees and a good selection of shoes. We found shoes for my son who is picky and has gaint feet.
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July 2022 by Mary Sheldon
I cant seem to just purchase one pair of shoes here!Absolutely awesome selection, fair prices and always phenominal staff!
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June 2022 by Sara Hoege
Friendly staff. Good selection of shoes.
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December 2021 by Enkil S.
I never experienced such horrible costumer service in my life and I've been working in costumer service for 5 years. I went to go a shoe sized exchange for a Christmas present because the shoe size was just a little too small. When we arrived we brought in our box shoes to make this exchange as quick as possible to be in and out because we had other things to exchange at other stores. When we were approached by a blonde mid 30 year old woman who was one of the employees seeking to take the box to the front of the store while we grabbed the other pair of shoes which were right in front of us, but insisted that we took the shoes to the front of the store for her comfortability, and after the 3rd time she asked she made it clear that she was uncomfortable with our presence with making just a simple exchange which I've done many times at the mall location. It felt degrading because she made us feel as if we were going to steal a pair of shoes. I decided to stop by this location because it's 2 minutes from my house, but after this confrontation we will not be returning to this famous footwear location and won't be doing business with them anymore after this experience.
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December 2021 by asha agrawal
I. Like there quality of merchandise. I bought tennis shoes, walking shoes and slippers from there. I am always satisfied with their prices and the quality. Recently I bought winter slippers and I got it in clearance for$20 and it's Minnetonka brand. Amazing quality and really warm for my feet. I recommend a visit there time to time.
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October 2021 by Julia Baxter
Both employees were super helpful and friendly. So friendly that they ran out to the parking lot to bring the water bottle my son left in the store. Thank you for going above and beyond.
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October 2021 by Jenny P.
I had no receipt, box or any verification that I had purchased a pair of Nike from the Poway store. I thought I'd take a chance of see if I could exchange the shoes for a smaller size. When it was my turn, the girl at the register, who I later found out, was in fact the manager and her name is Jennifer, treated me like a real human being. She looked up my previous purchase and was able to match the items. All the while, she was extremely polite and did everything in her power to make me feel good. It has been a tough year all around but to see that kind if customer service still in existence, it makes me feel good. Thank you Jennifer. You are to be commended.
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October 2021 by Mark Burns
Great selection and good prices. The staff was very friendly.
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September 2021 by Lauri Harrison
Cute shoes but many sizes to pick from so you are happy to find some cool shoes only to find that few on in your size.
