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November 2023 by Cürran L.
I visited Firestone Auto Care due to low tire pressure, suspecting a potential nail or leak issue. They thoroughly examined my tire and determined that it was simply low on air. It has been two weeks, and my tire is still holding up perfectly. I'm grateful for their prompt and accurate service. Thank you, Firestone Auto Care!
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October 2023 by Mike H.
Thank you guys !!! Will is a really great representative for this company! Excellent customer service to all he helped and lil ole me.
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September 2023 by Ron U.
Firestone in Poway, Ca. I had a Saturday 10:00 am appointment for an Oil change, 4 tires balanced and rotation, front end alignmen. The car was not seen to about 12:30. Work not done until after 3:00 pm. The front desk told me if I didn't want to wait, go some place else. Would not recommend. Firestone would not post this, Google took it down.
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September 2023 by Parish Jefferson
Firestone is one of the few honest and dependable automotive companies left in our area. I never feel like I am being overcharged or told I need something replaced that will last for several more months. There customer service is top-notch and they always keep me updated on the progress of my vehicle.One important thing…If you decide to get roadside hazard insurance for your tires be aware that there is a charge each time you need a tire replacement. This is different from Costco’s roadside hazard program where tires are replaced free of charge.
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September 2023 by Jason Campidonica
Dont really lile appointments, but they did have my car done within 2 hours or so from dropping it off. I actually bought my tires on eBay to save a few hundred bucks. There is no warranty thought the shop that installs, even if you have them install on a prepaid service through CarAdvise. Any warranty questions must go through who you purchased. All in all, they were very insightful and welcoming.
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July 2023 by Maurice Gonzales
I had a great experience at this Firestone. I was recommended this location by a friend. I was able to schedule an appointment to have a 4 wheel alignment with tire rotation. Will the store manager booked my info and took down my vehicle info and had my car back to me in sufficient time. He informed of the results and what had been done. He explained the process for my lifetime alignment and I could have it done at any Firestone Center even if I was out of town it would be honored and performed with no problem. He was great with customer service as well releasing my car back to after all work was completed. A great experience and work done by a great team of technicians.
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June 2023 by John Boreham
Staff is great, and they'realways polite and professional. Been going here for around 4 years now ever since the Mira Mesa closed down. They will tell you what you need for your vehicle, and not try to do any hard upsell on unneeded services.
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June 2023 by Ebony Boyle
Firestone to the rescue! I was extremely satisfied with the service, price & HONESTY that Michael and his team at Poway Firestone provided.After a scare from Midas across the street with my brakes I called Firestone even though Midas told me they would be more expensive. They are not. Long story short, I was told by Midas that my brakes were unsafe and that I needed badly to replace both front and rear brake pads AND rotors at a cost of over $1000. Thank God I called Firestone because they said not only are they cheaper for the above mentioned but turned out I didn't even need anything on my front axle. The rotors were fine and there was more than 50% of pad left. I did however need rear pads and rotors but that it would only be $375 (after coupon) so I was able to add on other important preventative maintenance services due to the savings.I truly appreciated Micheals honesty, loved the price and will continue to spread the word about their great service.Service: Brake service & repair
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June 2023 by Amy Allen
Bought 4 tires for my Subaru Crosstrek 3-4 yrs ago. Had them inflated yrs ago and again today, Michael did the job/ no charge. He said “It was only air”. Ready to have these tires replaced there in a few months. Thanks, Michael!Service: Tires
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May 2023 by Joey Miller
Only shop on poway that is open on the weekends! I got an alignment there on my truck. After I paid and drove down the road, I pulled back in because it still tracked to the right due to my tires, he found out. They refunded me the cost for the alignment because they couldn't correct it and didn't want me leaving, after paying, and still not driving straight. Great service, I would gladly recommend them.
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April 2023 by William V.
Quick work. Great job! Thank you. Got my tire repaired in quick fashion. Thanks!Hdhshsnbsbx
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April 2023 by alejandro marquez
Great Customer service. They weren’t able to help me, they didn’t had the tire I needed for today. It was a Sunday, I knew it was a long shot, but still try. They weren’t able to help me on site, but they told me where I could go to fix it today. Giving them 5 stars for customer service
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December 2022 by Natalie Z.
I had a giant nail in my tire that had me with very low tire pressure, I was in a rush because I had to get to work. I tried three different locations and customer service was trash and my last stop before giving up was Firestone. Will was so kind and patient, I was standing behind a male Karen who was complaining and I noticed how well Will handled the rude customer. When it was my turn he was so helpful and went out of his way to come check my tire and offered to put air in it since I wasn't able to leave the car there that day. He made an appointment for me first thing in the morning and let me keep my car overnight due to work. He didn't try to take advantage like most car places do and try to sell you a bunch of unnecessary things or tell you things are wrong with your car. We need more guys in the car industry like Will. I usually don't even write reviews but from now on I will always take my car here for anything because I know it's in good hands. Way better service and kindness than discount tires. Thank you Firestone you definitely have a new customer.
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October 2022 by Ms M.
Each member here is so helpful and I am a woman and they don't intimidate me, nor try to sell services when i asked for but they determine it is not necessary with a clear reason. They are honest! This Firestone crews answered any of my d*** question and help me any issues I had. This is my 4th visit and would like them to continue taking care of my PriusV! Great service. Thank you!!
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October 2022 by Peter Daggett
Recommended. Aren't trying to upsell. Don't recommend things I don't need.