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November 2023 by Matthew Morales
I brought my vehicle here to be repaired. Buddy was awesome he kept me informed on the repair of my vehicle and when I picked up my vehicle it looked brand new. I would definitely recommend fix auto poway! Thank you !!Services: Painting
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November 2023 by andrew vasquez
Eddie was on point with keeping in touch along the process. When I picked up the car he explained everything that went on with the car in great detail. Highly recommend ??
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November 2023 by Hunter Ames
I recently took my car to Fix Auto for what should have been a straightforward repair - a small dent. Unfortunately, my experience with them does not match any of the other positive reviews. It makes me wonder if they are removing negative reviews.Upon picking up my car, I immediately noticed several issues. The paint near the repaired area was chipped, and the color didn't match the rest of the vehicle. It was as if they have never painted anything before, nor have a competent quality control checker. Moreover, they neglected to properly secure some trim pieces, which were left loose.I contacted the shop about these problems and was told that they would be fixed under warranty. However, even after the warranty claim repairs, the results were far from satisfactory. The chipped paint was still evident, and the trim pieces remained unfixed. I was also left with white paint overspray on black plastic trim (the same trim they left untouched). To add, I was promised a quick turnaround and to be contacted with updates- neither happened. I had to call every day to get an update and only once did I get a callback, which wasn’t from my estimator Rick. The only person who maintained any communications and seemed to care at all was Vicki at the front desk.I am extremely disappointed with the quality of service I received from FixAuto. What should have been a simple repair turned into a series of frustrating issues. I expected them to stand by their work and ensure that my car was returned in its original, pre-damage condition. Unfortunately, that did not happen.Had I known I would’ve been left with arguably more damage than before the work was done, I would’ve chosen not fixing it at all over going here. Like mentioned before it was a small dent, not even over 6 inches.I would strongly caution anyone considering using this shop for auto body repairs. Along with this review, I will be contacting the corporate office, my insurance company, and business bureau to share my experience.Service: Body & Trim
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October 2023 by Jason A.
Ford truck was at Fix auto Poway for 8 months for repair after accident. On initial return, the seats were not installed correctly, the seat fabric was just hanging off the back, the door locks did not work, the door trim was not installed properly, there was severe rattles coming from inside the doors, window tint was scratched, there was gaps in the headliner, the wiring looms going from the doors to the cab were just hanging, and in now way attached to the cab. The bed was riveted together, which according to Rick, was the preferred method of repair. Unfortunately Ford disagreed. Fast forward to today. My truck - 2018 F250 diesel, went to ford for safety recalls. Emissions, cameras, and door latch recall. I was informed by Ford that the door latch recall could bot be performed due to the horrendous job Fix auto did to the doors. Wrong parts used. Front door parts in rear door, and vice verse. Latch mechanisms installed incorrectly. Latch cables installed wrong, and zip tied in place. The list is long. Fix auto did not even use all the hardware to install the door trim and handles. 11 fasteners missing. So, today I got a bill from Ford Poway for $1786 so they can complete the safety recall. DO NOT USE FIX AUTO. I rarely leave reviews, as I am a fairly easy going person. This has me LIVID. They lie. They did a $26,000 repair to my truck. Yes $26,000 repair, and as the Ford service rep said- "Your truck is a disaster". The bed repair looks horrible. There are rivet "bumps" up and down the bed side top, the rivets in the wheel house look terrible. The doors rattled like crazy. And now, Ford is telling me to pay a bill so they can perform the recall, and fix the doors properly. Extremely frustrating to say the least. DO NOT USE FIX AUTO.
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October 2023 by Karen Chiles
This is the second time I have taken my car there. We had a miscommunication initially, but it was resolved quickly. I was given updates on status and they also worked around my schedule. I would use them again if needed. I am very happy with the way my vehicle has been fixed.
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October 2023 by Brandon Gire
Top notch service front the front office to the repair shop. My truck looks good as new after repairs. Special shout out to Brian for making the entire process seamless and his excellent courtesy and communication. Thank you!Service: Body & Trim
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September 2023 by JR B.
Big shout out to the staff, especially Alberto, at Fix Auto Poway! I brought my car in after it got inadvertently egged to fix the damage done to the paint. When they were finished with my car (2 days), it was as if nothing ever happened to it! The whole process from start to finish was stress free, the communication was perfect, and the job could not have been done any better. I will continue to use and recommend Fix Auto Poway. Extremely fair pricing, honest work, A++. Thanks guys!
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September 2023 by Richard N
Fix Auto Poway has been my wife and I's, as well as her family's, go to auto repair shop for several years now and the experience is always excellent. Alberto specifically helped us with our most recent repair of a door skin after a collision - his initial, off the top of the head estimate was pretty much right on, they got the part(s) ahead of schedule and we had our car returned to us in 1 week looking fantastic (when initial estimates were up to 2 weeks for the part and up to 2 weeks for the repair). Highly recommend.
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September 2023 by Anthony B.
I went in for an insurance repair. Someone rear ended me and Justin at Fix Auto was super communicative. He helped me out a lot, he called me, gave me updates, and my truck came out looking flawless! I have a bunch of aftermarket stuff done to the rear of my truck, and they redid it all of it, they are amazing. I totally recommend going here.!
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September 2023 by Julianne
Everything about our experience was excellent! They made it super easy to get our vehicle fixed. It was seamless. They handled everything with our insurance company and even arranged with our rental car company to come pick up the rental at their facility.The repairs were quick and they kept us up to date with the progress of the repairs. Our car looks beautiful. Thank you Buddy and Vickie :) :)
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September 2023 by John Hoots
I have known everyone here at Fix Auto Poway for a while now through my previous job. Had to take my Mustang in for some damage repair so I took it here to Fix Auto Poway. Eddie and the crew here were OUTSTANDING and very professional. Kept me updated throughout the process of my repair. Was very pleased with the results and know it was done right. Thank you everyone at Fix Auto Poway for a great job.Service: Body & Trim
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September 2023 by Garry Bowman
Although the repair took a longer time than expected, the results were excellent. My Toyota looks brand new. Thanks for providing quality.Services: Painting
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August 2023 by Kian Jalaleddini
I definitely recommend this place to repair your car. Excellent customer service and all team members are real professionals. I worked with Alberto and he was caring, responsive and went above and beyond to deliver the car to me as soon as possible.
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August 2023 by Niqua Smith
OMG! I cannot say enough about this place, especially, my mechanic, Justin!My situation was extremely rare, and he made sure to keep in contact with me. Let me know what we’re waiting for and how long does it take, if it took longer, he was reaching out and letting me know it is going to take more time he was reaching out to the dealerships constantly, and making sure that they got the parts needed in order to fix my vehicle! It was just a seamless service with amazing customer service!Service: Electrical
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August 2023 by VALERIE Nargi
Great company to use for collision issues as mine was. They are highly professional and very assertive.Thank you for doing a great repair job. Great staff from Vicky at the front desk to the men that worked on my case.
