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March 2024 by Debi Davisson
When returning my rental car to Hertz, I noticed that one front tire was almost bald.* Take a look at the tires before you drive away with your rental. The employee was annoyed that I mentioned the poor condition of the tire. Anyway, don't assume everything is fine before you leave the lot.
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January 2024 by Nick .Grunsky
Would caution anyone from renting from hertz in Poway. Made a reservation to pick up on Saturday at noon though the hertz app. I called in the morning right as it opened to confirm my reservation, which the computer generated operator said no reps were available because the location was closed. I Showed up two minutes after 12 to pick up the car and the customer rep said he couldn't help because they were closed. If hertz wants to be petty with their hours then fine, but atleast have your location be able to answer the phone. Additionally their door shows they are closed on weekends. No consistency with their open hours. Unprofessional business
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December 2023 by Waleed Sharaf
Helpful and pleasant start, but it's hard to enter and exit the location given all the traffic and adjacent construction. The few cars I have rented here could have been cleaner inside and out. However, the selection of cars is good and the price is fair since there are no airport location markups.
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December 2023 by LeeAnn Siesel
Hertz completely screwed me over more than once in the duration of my rental period. Not only did two people on the corporate team give me misinformation when I got a flat tire and created more stress for me but the team member at the Poway, CA location also screwed me over. I was in a rental through insurance because of an accident and Hertz gave me the most expensive car, without giving me an option, and insurance could not cover the car the whole period I needed a rental. I didn't learn of this until I had tried to extend my rental period (which the agent at the time of getting the rental car had said I had enough insurance coverage to extend the rental). Had Hertz allowed me to pick a cheaper car, I would've had the whole rental period covered insurance. This whole rental period has been very stressful, expensive & unnecessarily complicated because of Hertz. I will never be renting from Hertz again and recommending to all my friends & family to go with other rental companies.
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October 2023 by Gary Akita-Ayres
Very helpful and accommodating. Tim was awesome.
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October 2023 by //
Lynn and Tim at this Poway location are Great!We were happy and delighted with their customer care and wonderful energy with us!When you go here, ask for one of them!
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October 2023 by unforgottenworld
Tim Is Awsome. He goes over and beyond!
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June 2023 by Howard M.
I rented a car from their Sacramento location and when the agent asked me if I wanted additional coverage I simply answered no. I signed my contract and left when I got my receipt. I noticed that I have been charged an extra $125 for additional coverage that I did not agree to. I called hertz and their lame explanation was you should've read your contract. I will never use Hertz again.
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June 2023 by Pratap Bhanu Solanki
Not helpful at all. I reserved a midsize sedan and they did not have it. Gave me an SUV that I was really looking for, was hard on gas too.
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June 2023 by Herminia S.
After reserving a car through the Escondido location, and being treated so rudely I canceled and reserved it through poway location. Lynn was amazing. She went above and beyond to assure me that I would have a car before the end of the day, and she did! I just wanted to acknowledge her and thank the gentleman that also helped me. Sorry I didn't get your name.
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April 2023 by Eric Johnson
Great rates with our corporate discount.
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March 2023 by Burt Ray
Booked a car online with a 5pm pickup. They close at 5pm so I showed up 45 minutes early and they were already closed. I had to walk to Enterprise down the street and pay twice as much because it was a walk in rental. Horrible way to do business.
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March 2023 by Andrew Gray
Excellent help and service. They were understaffed but the guy there was doing the best he could. He tried to find solutions instead of finding reasons why things couldn’t be done. They were able to find and get me the car I needed, even though they didn’t have any on the lot. Overall a great team.
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January 2023 by Fady Nasrallah
Easy and good price. Donna was very helpful and friendly
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December 2022 by Karen Davis
Used this location a few years ago and had problems with them, but my experience with customer service at Poway Hertz this past week more than made up for that. The agents who helped me couldn't have been more gracious, efficient and considerate. In the future, I will definitely use this office whenever I need to rent a car locally. A special thanks to Donna for all her help.
