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July 2024 by Joshua Cobar
Terrible customer service
Today I waited 45 minutes for somebody to show up to the saw and cut a piece of wood for me
When I finally asked to speak to a manager, I was informed that the only person who could help me just clocked out for lunch
When I said it was ridiculous, I was told I was being aggressive and needed to leave the store
This is the third time in two months. I have left this store without purchasing anything Because they refuse to help their customers
Last week I waited 20 minutes for somebody to unlock a tool for me before just leaving the cart there, because he was busy, flirting with the cashiers
Absolutely ridiculous work ethic , and no customer service at all
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June 2024 by Jeff Morrow
I went in here at 10:30 on Saturday morning trying to purchase through a registered card that I have on my pro account and got nothing but snarkiness from the two women that were trying to check me out at customer service. Hands down. I'm going to Lowe's. I'm coming back on Monday for their $50 customer apology discount to speak with a real manager. I'm appalled.
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June 2024 by Daniel Thorp
Called because Mira mesa home depot wouldn’t cut ply wood like I wanted but this store did.
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June 2024 by W's Wild World
tools!
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May 2024 by Kate K
Everyone at this location has been super helpful - in tool rental those guys are above and beyond and Brendan was extra helpful and very knowledgeable- really appreciate you guys!!
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May 2024 by Brandi Hart
thank you Home Depot
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May 2024 by Manuel Campusano
Excellent
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May 2024 by Nathaniel Norman
big help, found what i need
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April 2024 by Alicia Sanchez
Always clean. This time we counted 4 employees that offered their guidance if we needed it. Love that about this store
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April 2024 by Kazi Habib
So far I had very good experience here except today. I bought a gas cylinder which was defective but the lady working there forced me to pay full price of a new cylinder and simply won't exchange for a new one. Even though my gas cylinder was used only once.
She told me that this is their policy and I am free to take it or leave. Unfortunately I was in a hurry and didn't have any other options at that time.
12 years at this store and this is the worst experience within this time.
Definitely will try to get to some other options.
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March 2024 by Linda Fox
We went to this Home Depot because the one in Carmel Mt did not have what we were looking for, so we had to drive out of our way.
When we got there, we stopped to ask where to find the items we were looking for.
Well, don't ask the assistant manager. She told us the incorrect aisle. While searching, we ran into another associate, and he helped us.
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March 2024 by Merdad
Liz and Doug helped us to find Artificial Turf and other things and made our experience extremely special and easy. Thank you both.
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March 2024 by Jess M.
Purchased and had installed Mohawk carpet installed through Home Depot. One room the carpet was installed in is rarely used and a low traffic room. The carpet lost its ability to stand up and lays flat in a large area. It is very noticeable. This happened at less than 2 years after the install. Home Depot sent an inspector and the inspector agreed that it wasn't right and the carpet shouldn't have done that. Home Depot denied the claim to repair/replace even after there inspector said it was not right. Long story short the lifetime product they sell it's not truly lifetime. I do not recommend Home Depot or their Mohawk carpet brand.
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March 2024 by Bettye L.
Worst customer service ever. Came here and found a plant which was on sale for $14.99. Went to self check out and there was a woman scanning. They scanned the plant and it came up to $19.99. I said "oh those are on sale" and she said-can you go take a photo of the price and show it to me. Mind you-the place I picked the plant was not close to the cashier register, so I just said forget it and left without the plant. Maybe hop on that walkie talkie and ask someone for a price check. Last I checked, I'm not an employee of Home Depot. Good luck finding someone to help you. After 2020, hard to find anyone that wants to work or help.
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March 2024 by Mike B.
God help you if you need to rent anything. One employee, sort of. Lined up and.no one cares! Avoid this dump!
