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January 2025 by Sergio Abreu
Ronnie lopes was very informative and help full. He took very good care of my account very pleased, thank you very much.
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January 2025 by Perry Khazi
We have been using Mitchell product for many years (books and software). Our experience has been excellent using Mitchell's books and software. Mitchell offered us the lowest price for such a great product and Mitchell customer service has been excellent. Last but not least, Jay and Ronnie were very knowledgeable and they had clearly explained Mitchell software product in details and provided us unmatchable customer service.
Best wishes,
Perry Khazi
Auto 1 Service Center
Fremont, California
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January 2025 by Marcus Rohrer
Jay and Ronnie helped us out on a Monday morning in a fantastic fashion! Got us up and running in record time with Prodemand. I hope you have an excellent week. God Bless you!!
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December 2024 by adam wattles
STAY AWAY from this company, They charge you for things you don't authorize and then threaten to shut you off for the unauthorized services. I specifically told them I did not want the back office service, But they've been charging me for a year for it and are now threatening to shut me off if I don't pay them almost $900 dollars for an unauthorized service. Plus they refuse to fix it and this is AFTER they tell you the wrong price from the start. The price they give you is only a promotion, But they don't tell you that it doubles to $496 dollars a month after twelve months. They do not tell you this.
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July 2024 by Steve W
Worst customer service ever.. Called me everyday promoting Mitchel1., Once I decided to sign up 3 shops and signed their agreements and setup fees were taken from my bank account, salesman disappeared. Canceled my service with them after 3 weeks of no communication and having a hard time getting my refund for charged setup fees.
!!!!!!!!!!!!!!!!!WARNING, STAY AWAY FROM THESE GUYS!!!!!!!!!!!!!!!!!!!!
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July 2024 by J Rivs
Zero stars. I signed up for a "Free trial" via my scanner I use for car repair and had a slimy Austin Sharp call me. The first thing out of his mouth was "Are you a shop? because this is not for regular people". He then told me they didn't have a Free trail but then told me he needed approval. Just today I had two different sales reps call me from this office only for one to hang up on me and the other try to upsell me on a newer trial. A bunch of clowns must work here. So much racist comments about sending call centers overseas but at least overseas workers have decent humanity and have a job they want to keep. If you are a buyer, remember that these nerds in San Diego will be the ones who answer customer service calls.
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July 2024 by David Ota
Have been using the software for the past 8 years now and can confidently say that it is by far the best shop tool anyone could have. Very useful for workshop manuals, managing invoices and everything in between. Highly recommend to anyone considering taking their shop to the next level.
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June 2024 by Adam
I don't recommend Mitchell1 products.
If you're not satisfied with the service your option is to keep paying them or go out of business. They hang onto a b.s. contract and wont let you go higher than a call center rep.
Don't get trapped in this, you can get the same information off a google search.
Update after response: I am not wasting any more of my time having a call center rep tell me theres nothing more that can be done and theres nobody to talk to with authority to help in a meaningful way.
Yes basic internet searches has been a tremendous help when Mitchell 1 fails to have information on pretty much all European cars and technical information I've needed on Ford vehicles as well.
The second I'm out of contract I'm dropping you like a bad habit. Good services don't need shady contracts locking people iin.
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May 2024 by Alex Herzog
Just starting using Mitchell1 but already impressed with what it can do. Makes work very organized and smooth. There is a lot to to learn, but the help and resources are awesome!
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May 2024 by Rick Jones
Great automotive management system. Easy to use and navigate. Questions are answered quickly with the tech team. Would definitely recommend this system to others.
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May 2024 by Carrie Blair
Love this convention, this is my second year and take back something new back that I learned at each convention . I love meeting new shops and hearing how different shops work and utilize the help that they offer also on how to better our shop.
I look forward to attend the next convention. Thank you Mitchell for offering this to us shop users because it don’t matter how long you have been using Mitchell there is always something new. All your Mitchell Reps and vendors are always so welcoming, friendly but most of all helpful.
Carrie Blair
Mr. Js Auto Repair Center
St. Louis Mo
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May 2024 by guillermo arana
Mitchel 1 convention in San Diego is a must go to event . Very interactive and fully loaded with information .
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May 2024 by RONNIE BECKETT
Mitchell On Demand provides a comprehensive platform for automotive repair estimates, offering valuable tools and resources for professionals in the automotive industry. Their software is known for its accuracy and efficiency, helping mechanics and technicians streamline their workflow and provide reliable estimates to customers. Mitchell On Demand’s commitment to innovation and quality makes them a trusted partner for businesses in the automotive repair sector.
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May 2024 by Mary Ihle
We have used Mitchell1 for several years. They continue to make improvements to the software and are easy to work with on Tech Support.
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May 2024 by Jamie Armstrong
Great overall experience. Lots of information and new insights to the software. Would highly recommend to new shops and new users.
