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March 2024 by Larry Saavedra
You can't get better customer service. Delivered on time and competitive pricing online.
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December 2023 by Joe Dyson
Got my product in a timely manner and exactly what I ordered. I won't lie I was a little skeptical to buy from a company I didn't know at first. However they have my business from now on!
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October 2023 by Mitch Manson
If I could give 12 stars I would.I was in a DIRE situation where I needed a 2 5/16" Clam Shell Cap for 2" Tow Ball by Weigh Safe to pull a trailer last weekend.In my order, I purchased the overnight shipping option and left a comment to call me should it not arrive by Saturday. Sure enough, Jim, the owner, and I got on the phone and brainstormed for 20-30mins as it would not arrive on time. Jim, then, went out of his way, waaaayyyy past what his responsibility was. He put me on hold and found a local hitch shop near me that I did not know existed and had this product on hold for me by the time he came back to my line and also let me know he already refunded my order.I have never had this level of customer service EVER.To go completely out of his way when it would not benefit him or his business is astonishingly admirable.Thank you, Jim. Even though I was brought to your site by chance, I look forward to returning to your site in the future.
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May 2023 by Tim Miles
Crazy story. I ordered a hard to find item. They let me know immediately that it may take months for them to take stock so we agreed to just wait. I thought that would be it and I’d never hear from them again.A few months later I received a call from Jim saying the auto bronco steps were in and asked if I wanted to go ahead and complete the purchase. I agreed and we proceeded with the transaction.A week passed and…nothing. I called Jim and he said there was a shipping issue and the product is considered “lost.” To make things worse they were out of stock and the charge already hit my card.Jim went out of his way to find a new set and had them shipped just days after he learned of the problem.I will have them installed on the 27th of April and I will try to upload pictures.I highly recommend.
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March 2023 by James Heck
Great outfit! Great prices, great service, what else can you ask for?
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February 2023 by AVDB
I bought a part from their online store, all the way from South Africa. I received brilliant service from New Level Motorsports. Excellent service delivery. Will definitely buy from them again, thanks guys
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February 2023 by Spencer Beauchamp
DO NOT PURCHASE FROM THEMThey shipped a Gibson exhaust for my 22 xp1000 that was lost, So I talked to FedEx about it and they filed it as a lost package and said get ahold of the shipper and have them go through their lost package procedure and FedEx will give them the money and then they would refund me. So the show started, I emailed them to which they claimed they couldn’t do anything as I had “signed for it” only nobody was home until six or so hours after “delivery” so I called them spoke with Jim and Bob and was hung up on so I had my uncle call he was then hung up on, I was accused of fraud over the phone and e-mail. The “proof of delivery” didn’t include an adress and the “signature” wasn’t even my name so I kept calling Then Jim said he opened his own “lost package case” with FedEx because mine wasn’t good enough I guess, but when I called and asked FedEx they said their was no case opened other then my own. This was about a two week process all to find out that the package had been delivered to an address in my hometown but nowhere near me only reason it was found is those people brought it to my house and delivered it finally will not be using this company but making sure the word gets out. Would be out 400 plus dollars if the package wasn’t found as they refused to work with me. Go with SUMMIT RACING package got here fast and good customer service
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December 2022 by Tommy Schuette
I was in need of a catalytic converter for my daily driver. Everywhere I tried to order a direct fit replacement was discontinued or several months back ordered, and I needed to get my car back on the road ASAP. New Level got me a replacement in just over a week, and at 2/3 the price of everywhere else that was backordered! Customer service is very easy to get ahold of, and very helpful. I look forward to dealing with New Level again in the future. Thank you!
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November 2022 by Thomas Schuette
I was in need of a catalytic converter for my daily driver. Everywhere I tried to order a direct fit replacement was discontinued or several months back ordered, and I needed to get my car back on the road ASAP. New Level got me a replacement in just over a week, and at 2/3 the price of everywhere else that was backordered! Customer service is very easy to get ahold of, and very helpful. I look forward to dealing with New Level again in the future. Thank you!
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November 2022 by Charles Swart
Absolutely first rate service. They were able to acquire a low stock everywhere catalytic converter and ship it out promptly. I was looking at 3+ months backorder for the part on some sites. The price was also a plus.I was given several call backs updating me on the order status. This is the best way to treat a customer but not the way things are done given the labor shortages post COVID.Thanks James!
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October 2022 by Chad Covert
I found them online when looking for MGB exhaust of all things. Price was better than the MGB outlets and when I called I was talking to the owner. Now thats rare and a reason Ill not only get MGB parts here but anything else I need for my truck. Thanks again and keep up the good work
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April 2022 by Kenneth Nelson
Recently found this shop and have been extremely satisfied with my experience. They have all that I want for aftermarket parts. The staff and owner were great with all of the questions that I had. I will continue to shop here and I will continue to recommend it to all of my friends.
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March 2022 by Mohammad Bakir
Purchased a 2018-2021 Roush Performance Cold Air Intakes for Ford Mustang. Item arrived in decent time, and the specs were just as advertised on the site. Had a few questions prior to purchase and the staff was extremely helpful. I did notice that a few people had complained in their. review about late deliveries, but it's expected with supply chain disruptions. Reach out to the staff and they will try their best to work with you to make sure you get what you are looking for. I will be a return customer.
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March 2022 by Lee Rumble
I purchased an Extang cover for my 2011 Ford. About 4 months after the purchase the plastic cover over the latch that secured the first panel to the truck would not stay in the grooves. It then came off completely. I contacted New Level about this issue and they were great. They contacted Extang on my behalf and had someone email and call me. Instead of just replacing the cover for the latch they sent me a completely new Tonneau cover. Doesn't get much better than that.
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March 2022 by Wardell Bennett
Ordered some parts for my Ram 3500, they shipped quickly and I was really happy with the service and prices. I’ll definitely be using New Level for more parts later down the road.
