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March 2024 by Ashwin Channawar
wanted to bring to your attention an issue I recently encountered at the Orangetheory Fitness studio, Poway.On 03/23/2024, I arrived at the studio for my scheduled session and was denied entry due to being 7 minutes late. I was surprised by this as I had not been informed about the late arrival policy previously. Moreover, in the past, I have been late and still accommodated, which makes this recent incident confusing and inconsistent.I have also observed other individuals arriving late and being allowed to join the session, further adding to my confusion regarding the enforcement of the late arrival policy.In light of these experiences and the lack of clarity regarding the late arrival policy, I kindly request a complete refund of my membership. I believe this is a reasonable request given the inconsistencies in policy enforcement.This interaction left me feeling disappointed and frustrated, as I have always valued the professionalism and understanding of the staff at Orangetheory Fitness. I believe that such situations should be handled with empathy and consideration for the customer's circumstances.Thank you in advance for addressing this matter, and I look forward to your prompt response.(No one reached out to me to resolve this issue yet)
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March 2024 by Keren Stashower
My husband and I go together! We both love the energy and studio environment. Poway coaches are the best! And the poway studio community makes it fun. Love OTF!
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March 2024 by Lina
This is the only fitness place that I have not left. I love working out here. I love all the coaches. I have seen physical and mentally good changes in me. I totally recommend orangetheory, especially Poway location.
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March 2024 by Diana
I love this Orange Theory location. I was a regular here for more than 4 years before moving out of state. The coaches go beyond walking through the workout- they are motivating, inspiring and fun! I looked forward to coming to class and have not found another studio that matches the energy here. Shout out to my favorites as a morning workout girl - Nicole, Jarvis, & Kirby are the absolute BEST!
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October 2023 by Ajmal Akbar
Excellent program to join! I’m back to building up my strength and fitness levels and burning fat at the same time. Can’t say enough about OT and the value they bring to the fitness community.
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September 2023 by Syed R.
Hold the phone, folks! It's time for an exciting update on my Orange Theory experience. You remember when I mentioned the front desk crew being as monotone as a metronome? Well, it's like they've undergone a magical makeover since then! Now, when you walk in, it's all smiles, high-fives, and a warm welcome that could melt even the iciest of hearts. The front desk team has traded monotone for a symphony of enthusiasm, and it's like a breath of fresh, energetic air every time I step through those doors. Orange Theory, you've truly aced the customer service game, and I'm here for it! Keep up the awesome work, and let's get those workouts rolling with a side of positivity!
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September 2023 by Jeff Barnard
I just visited this studio while on a work trip from Keller, TX. The greeting from the front desk team, the sign in and the coach were all excellent. They made me feel at home. Thank you!
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June 2023 by Deepa S
Who want a workout only 2-3 days like me & get the calories being burned!Love the coaches . Very motivating trainers . It’s little pricy . But worth it !
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May 2023 by Thuy Tran
I love starting my day with a great workout at OrangeTheory. The coaches are alway high energy and so motivating. The staff are super nice! The workouts are never the same so you are sure to get something different every time. Bonus: it’s minutes from my house!
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March 2023 by John Nguyen
Best OTF I've been able to find! Friendly, welcoming staff. Coaches are fantastic regardless of your schedule and do a great job motivating while keeping an eye out for good form. Members are chill, friendly, and there's a nice community outside of the workouts. Equipment is newer, screens on treads and rowers. Lots of parking. Happy unlimited member for the past 5 months! I wish more body scans were part of the membership ;)
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March 2023 by Nilam Patel
I joined about 8 months ago and I love it. I get an awesome workout with great people and amazing coaches. They are super fun and very uplifting and never make you feel bad. Coach Jolen does trivia and he’s very attentive, coach Erin is the funniest and can’t stop listening to her stories, coach Janae brings sooooo much fun energy, coach Nicole is the sweetest and pushes you to the your max, and coach Jarvis who has the best energy to lift you and asking for more. Join and don’t think twice!
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March 2023 by Thomas Drake
Really like this location. Staff is friendly and the place is really well maintained. The coaches are high energy and are helpful in making sure you have the proper form to prevent injury. They also modify workouts to ease joints or scale it up if you want a challenge
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March 2023 by Monique Ellis
I was looking for a gym to get back into a consistent routine with my cardio and a good mix of other exercises....OTF fit the bill. I've tried several other locations, but OTF Poway is by far the best!The staff are all friendly and great customer service, coaches are enthusiastic and really work to keep the classes lively and motivating, and the member culture is super inviting and fun. I love that the coaches actually take the time to give you quick pointers to help you consistently improve.The showers and bathrooms are always stocked and well-maintained which is a big plus for me since I often need to shower there before heading into work. The only suggestion I have is to offer more Lift45 classes. I know it's hard to squeeze them in, but I truly love mixing in those throughout my week., But have a hard time making the 10:50 time.
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February 2023 by Anushree K.
Orangetheory Poway is EXCELLENT! I've always been nervous about joining a gym but it's been 2 months here and I look forward to each and every class. The coaches are brilliant and very personable. This is the only gym / fitness class I've stuck to for so long. Definitely try it out!
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February 2023 by Randy Hopp
I really enjoy this place! They are welcoming & non judgmental about what ever shape you are in or your work out goals. You simply show up and let the coaches guide you.I also like how the power band tracks your workouts and uploads it to a easy to use fitness tracker.