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December 2022 by Amy C.
The sales person was very nice and this review doesn't have anything to do with him. However the quality of the mattresses were awful. We were looking for a firm mattress. We ordered our first one and it came firm. However just a week passed by and it was caving in. Someone from warranty came out and agreed that it was caving. So we were able to switch it out or get a new one (for an additional $100). We decided to switch it out and got a different mattress. Again, within 2 weeks...it caved. At that point we were done and decided to go with another company. A complete waste of about $3,000.
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August 2022 by Carrie Martin
Scott is a friendly salesman! Very helpful and had a great experience.
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July 2022 by Marcia G.
The gentleman we dealt with was a pleasure to work with. He knew exactly what we were looking for, and we purchased an amazing Cal King split mattress and bed! We are anxiously awaiting our new bed tomorrow. I highly recommend this company.
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March 2021 by Tom Walker
We really enjoyed working with Scott he is very patient and extremely knowledgeable, with his help we were able to pick out the perfect mattress and are absolutely thrilled with it!
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January 2021 by Faye Sanchez
We had a great time picking out our new mattress with Ramin and his cute dog Leo. Ramin was super helpful taking us through the differences between the ones we were considering, and got us a great price.
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January 2021 by Rachel Walker
The person I talked to was very helpful and very educated on mattresses. Prices are good.
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July 2020 by Bethany Byers
Great service and had knowledge of different mattress they would fit in with my body.
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May 2020 by Ali S.
Great experience with Scott! Found a great mattress within minutes of coming into store. Very knowledgeable and kind!
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March 2020 by Daniel K
I do not often post reviews only when I have received exceptional service do I do so and that has definitely been my experience buying a mattress at ortho mattress is in Poway - I have been in to all their competitor stores over the last couple of weeks from Jeromes to you name it... In each of these other mattress stores I was immediately jumped by one or two salesmen the second I walked through the door, Salesman who’s Only objective was to get as much $ as they could out of me so there Commission percentage would be higher, When asked for some time to browse at best I was eagerly shadowed by over enthusiastic salesman hungry for a sale! When I walked into Ortho mattress in Poway I was kindly greeted by Scott an employee & told If I had any questions he’d be happy to answer them & than I was left alone to browse & explore in comfort. Once I’d Finally narrowed my choices down to two or three mattresses I went over and got Scott who quickly & painlessly answered my questions with honest answers & his honest opinions, Man I appreciated that approach! I made my choice & was surprised to find it Would be delivered the , next day at no additional cost and that they would happily take my old mattress as well, Wow what great customer service, Great pricing, Unbeatable warranty!!!! You will not be upset if you give this place a try
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September 2019 by nonoyo beezewax
This shop is a gem!
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August 2019 by tammy poole
Scott is very friendly and so helpful in assisting us with picking out the best mattress and frame for me and my little dachshund.
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July 2019 by CA
My fiance and I came here to look for a mattress and was greeted by Scott. He was friendly and helpful. We ended up going with the TempurPedic Pro Adapt mattress. They deliver and set up the mattress free of charge and have a 100 day warranty which made me feel confident that I chose the right place. Overall the experience here was A+, I recommend coming here first if you a new mattress or even a pillow.
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July 2019 by Cynthia Jesch
Scott helped me with my purchase of an adjustable frame and Ortho Mattress this week. Scott was super helpful and I'm looking forward to delivery of a great new bed.
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July 2019 by Donna
Stopped by Ortho to look at getting a new mattress for my adjustable bed, I had bought one of of those bed in a box mattresses about a year ago and was never very happy with it, I was told it was the same quality as a Tempur-pedic mattress, however after trying a real Tempur-pedic mattress I can tell you that it doesn’t even come close to the quality of a real Tempur-pedic. I ended up purchasing a Tempur-pedic pro and I absolutely love it!!
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March 2019 by p Simpson
Super helpful young lady salesperson. Excellent product and service! Pay the few extra bucks and invest in the piece of furniture where we spend a third of our lives.... Amazing pillows and beds. Family run business. Shop here!
