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October 2022 by Miri M.
Not sure if its the manger or owner (she has long blond hair with bangs, long nails and very thin) but the main woman that works there is not friendly when it comes to needing help. When we first got the trumpet for my son the women warned on how to gently adapt the mouth piece to the trumpet. My son always did his best on doing things right but then one day the unwanted happened. My son unintentionally got the mouth piece of his trumpet stuck. I went in to get help on getting it out. Well as soon as I walked in I felt the tension. She looked at me up and down, did not greet by the way, took a look at the trumpet and started huffing and puffing. She grabbed the trumpet with attitude as I handed it over. She put it down. Started looking for a box where she had the tools to try to take it out all the while angrily shoving boxes and stuff that where in the way. When she finally found the tools she took them out and tried to work with the tools for only about 10 seconds then gave up and said she was just going to have to replace the trumpet with another one. I must emphasize her gestures and grunts where very rude and gave me an unwelcome feeling. She never said anything rude to me but her attitude said a lot more then words. And by the way the trumpet she replaced the one prior is not worth the money we payed for. She must have just grabbed the first one available. The replacement trumpet keeps needing oil in order for it to semi work.
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March 2022 by William Baker
Very knowledgeable and friendly!
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May 2021 by Tanielu Wilson
I went their and let me tell you they were nice to me and would let choose a custom song that he could teach me to play thank you Mr. Bruce
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August 2020 by Mac D.
Their website claims that they do setups and repairs yet when I called they said they do not. Even if this was a mistake I wouldn't take my instrument to place that would lie on either the website or over the phone. The only reason I go to mom + pop music stores is the customer service and obviously they can't even do that here.
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April 2020 by John Bertrand
Great place to shop
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September 2019 by Eric Araiza-Le
Dave a saxophone instructor was great. The staff acknowledged us when we came and was quick to help
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August 2019 by Babs S.
You know how you sometimes get to a store a few minutes ahead of time and there's someone in there, watching the minutes tick by and determined not to open the doors one second early? Sure, it's their right but I always find myself thinking, "If I owned a store, I'd be happy to open for those early bird customers!" Well, turns out Ozzies did just that for me this week and I appreciate it! I was a full half hour early and actually expected to have to come back when I realized their hours. Tristan was just coming into the store with his keys and invited me in while he looked to see if he had the product I wanted. I stood at the door, thinking he was just going to tell me yes or no, and then I'd still have to come later to buy what I needed. Nope, he found my item and then rang it up for me. Tristan, you rock!!!! Truth is, I've been using this store since long ago when I taught piano lessons, and then taught elementary school music and then had my own three kids taking a variety of lessons. We've rented instruments from Ozzies, taken lessons in the studio, and purchased all manner of music and accessories for whatever instrument has been being learned in our household. Through all these years and all these dealings, I've always found the people in the store to be knowledgeable and efficient. Now that my kids are grown, I'm retired, and I live in another state most of the year, I haven't had as much need for Ozzies...that is, until I took on a few short term piano students this summer. Thank you Ozzies and thank you Tristan for making my work easier by having what I need to teach and for being so kind to me. I'll be back!
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July 2019 by T. J. Doogan
Ozzie's has been around for years as a family business. The owners have always been great. My son grew up using their instruments and services. Always felt they gave it a incredible personal touch.
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August 2018 by Fiona Neill
We take piano lessons here for our 4 and 6 year old. Ms. Bronwyn is very nice. Store is ok. I don't know how the group lessons are though.
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August 2018 by Dana Behnke
Great friendly staff. Nice selection of ekueles. The have free ekuele sessions at the location in RB
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August 2018 by Brendan T
Good service and good selections of guitar strings
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July 2018 by Rachel F.
We had a great experience at this shop. The staff are all very knowledgeable and display a genuine interest in music and growth for budding musicians.
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May 2018 by David Lindsay
The food was delicious and the service outstanding.
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May 2018 by Rebecca Gill
Great teachers and my son loves it!
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February 2018 by Tracy Stanzione Rothwell
Wonderful shop. They have a great selection of music books. They clean and adjust instruments. The employees are friendly and helpful.
