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January 2024 by Isabel Jadick
Great people working there. Had an awesome experience going there for the first time to drop my car off for a routine oil change. They had a driver drop me off at my home and then delivered my car when it was complete. Super convenient!
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January 2024 by Jane Sun
They have changed their ownership recently. I am not sure whether it's related or not. But no doubt Worst service we ever had!!!The body shop condition is bad. Construction is cheaply put out together and equipments seem poor too, way below the standard bar as an authorized dealership service.People there are unprofessional at all. If you are with one agent at the beginning, then other people are not helping you at all even when your agent is not at work. Sorry your agent is not here, please wait till he is back. I assume it has something to do with their commission but all these inconveniences and time cost should not be transferred to customers.They jump from one task to another then they forgot you; they hang off your call and promise to call you back in 5 mins but never did; they had no clue about what the problem is, then they started addressing some nonsense reasons; ...anyways, I will never come back to that place again. It was a disaster. And I will file a complaint to their headquarter.
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January 2024 by evelyn ploneda
I had such a great experience getting my first new car !! We had Tony help us and he made everything so easy and did everything he could to help us and find the car that fit for my lifestyle!! It was a great experience with this being new to me , and he was patient and answered all my questions. the best !!
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January 2024 by Jaypee Teodoro (JP)
Aaron Ford of Poway exceeded our expectations! My wife was already stressing about buying a car that would be safe for our children. We walked in and Tony was our Sales Representative. He is one of the most patient, knowledgeable, kind, and helpful Sales representative we have worked with. We went in to see our options and walked out 100% satisfied with our purchase. Thank you Tony! Thank Aaron Ford!
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January 2024 by Margie Ruiz
We stopped by yesterday, just to look at a used Tesla. Max was super friendly, very helpful, and not pushy at all. My husband and I have purchased/leased many cars in SD County in the past 25 years and we can count with one hand the times that our sales people were NOT pushy. We ended up purchasing a used Prius that best fit our needs, it was not what we expected at all, but it was as if this car was there waiting for us. What I liked about Max and his Sales Manager Ryan was that they both wanted to sell the car and were ready to make the best deal that worked for us. We’ve had previous experiences where sales people and managers practically laughed at us when we’ve told them the kind of deal we were looking for. Max and Ryan were up front and told us that if it was possible to get us the deal we wanted they would do it. Thankfully they did make the deal happen and we now have our Prius. I highly recommend this dealership, Max is awesome and everyone we worked with at Aaron Ford of Poway provided great customer service. Thank you Max! We’ll see you again when we’re ready for our next car :)
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January 2024 by isabel najera
We had an amazing experience with Tony! He helped my parents find a car that they love!! The experience was amazing. Tony demonstrated excellent customer service, patience, and kindness! If we need another car we will definitely be back to work with Tony!
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December 2023 by Mouhamed Fall
We thought we had a great sales experience but come to find out the car that we purchased didn’t even have tail light bulbs and reverse light bulbs, until we got pulled over by Sheriff department, the oil for the engine was over filled by a quart or 2, the wiper blade wasn’t even attached. While we were in finance, the finance person told us that the bank included a service package but really it was a dealer service package. When we contacted the bank, the bank told us that the dealer included the service package without acknowledging us of it. We were never offered a service package to begin with! Now the back window on the car that was purchased doesn’t roll down and our sales men will not return our text. Been to the dealership four times after the purchase all in one week!!!
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November 2023 by Brian Balaoing
Recently had my 2017 Ford Focus RS serviced at Aaron Ford. The team provided excellent communication and service. They were upfront and honest about what services my car needed and provided quotes right away. They even went out of their way to deliver my car at my house after it was completed. I will not hesitate to go back to Aaron Ford for any future services for my car.
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November 2023 by Peter Gerard
I have purchased two new trucks from Aaron Ford so far. The purchasing experience went smoothly with no problems. I have left a review previously on that. This review is about the service department. I needed the towing (7 pin harness) checked before I went on a camping trip. I was getting an overload-no brake warning on my brake controller with the trailer connected the morning we were to leave. I knew it was the truck Or the trailer. I had no way of testing the truck. I took a chance and went to Aaron Ford and told them of my situation. Fortunately for me I met the Shop Foreman Billy Simmons on his way into work. I spoke with him and described my situation and problem. In a short time he came out and tested the 7 pin connector and found that it was functioning correctly. That was a big relief. At least I knew the issue was with the trailer and I could take care of that. I really appreciated his taking the time to help me out. He did not have to do that but it says a lot of his customer service. Thanks Billy!
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November 2023 by Gabriela Navarro
I liked that my car was diagnosed within the day, and that they allowed me to pick it up the next day. My tire pressure was checked and filled and I liked that my car was detailed. I liked that my invoice had a detailed diagnosis of my car horn. Overall it was good customer service experience. Ben was very helpful.I am taking one star off because I am going to get a different quote to repair the horn, but if I cant find a lower fee I would use this Ford.
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November 2023 by Kim Campbell
Jose Valadez was great and was a pleasure to do business with him.Kevin was also great as finance officer. 5 out 5 stars, if I could give more ? I would
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November 2023 by Torrey Hubbell
I told my salesman I'd tired of Ford dealers and their endless games. He assured me Aaron would earn my business if I would just make the drive. I told him my trade in Ranger was needed on his lot. He agreed and assured me Aaron wanted it and would pay top dollar.So I made an appointment. The salesman didn't bother to show, the trade offer was the lowest to date and I was politely told that they couldn't work a deal to my liking. I'm sitting there with absolutely no one to yell at since my "dude" isn't there.That's when I decided that I really didn't need this problem in my life. So long Ford, so long Aaron. This former four Ford owner is heading to RAM county.
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November 2023 by Elmer Vigilia
Aaron Ford of Poway staff was very courteous and the service advisor explained all of my options I needed done for my Ford Fusion. They even offered to pick up my vehicle from my house and deliver it back when finished for free! Amazing service— I highly recommend Aaron Ford of Poway and plan to purchase my retirement vehicle from them within the next year.
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November 2023 by Kyle Bethel
Just purchased a 19’ ranger from Aaron ford of Poway great group of people there. Went there to look at a few trucks and told them what I wanted and looking for and they made it happen. Everyone from the sales team to the finance officer I give the team there a 5 of 5 for their customer service. Anyone looking for a new or pre owned vehicle definitely check them out give them a call or walk in tell them what you’re looking for and they do what they can to find you your next new ride.
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October 2023 by Gwen D.
Aaron ford of poway is horrible to work with ! We went to pick up our truck 3 x's and still not ready . They are denying a broken windshield and they left the truck filthy ! I believe they ate in it and had a dog in it They are cheap and do not put the client first ! They ask for " money in hand " lol . Unable to provide us with a finance pkg . They would not give us a rental so we could conduct business . . We lost business due to their lack of ability to get the truck fixed fast ! The young sales guy tried to sell me a new car . Very agressive kid . There are too many managers and bosses . New ones in all the time . They do not answer their phone . We bought several vehicles from them . Never again !! Ford has let us down . The towing co said they are towing more fords then anything else ..
