-
February 2024 by Corrie V.
Know your rights. As a patient or guardian, you are entitled to a Care Plan Conference. Caseworkers here act as if they don't know this and wouldn't share a health update and evaluation until repeatedly pressed. It's the law. In addition, the staff is overwhelmed and slow to respond to needs. The facility is old and dark - dark hallways, dark colors and therefore depressing. Staff slow to answer the phone if they answer at all. It's a sad and scary place.
-
January 2024 by Minna Wilson
My situation was unique in that I was not a geriatric patient here. I am in my mid 40's and had a bad accident breaking my ankle. This was the first time I experienced any sort of hospitalization, so I wasn't sure what to expect. I was greeted my first day with personal, who introduced their selves to me. Gave me their business card and explained if I had any concerns to text them. All of the administration was eager to help and took care of any accommodations I needed. They each took me through an application asking me questions getting to know me better. I spent a month at PHC, by far my best experience there were my nurses. Everyone from my RN's down to my CNA's were very personable and helpful. These group of health care workers really showed me the sacrifices they make and really make a huge difference in the health care community. I personally never realized how much they do for their patients. I never have received so much care and attention in a facility before. It's the nurses that make that hospital from a 3 star to a 4 star place. The PT/OT department was also very professional and attentive to my needs and concerns. Helping me learn difference moves and exercises to make my transition home a lot more easier. The PT/OT department pushed me to the limits i needed to go and also were very nice.I would recommend this hospital.
-
January 2024 by Pia Sotto
I visited a friend who recovered from the ICU and was trasferred to this facility for healthcare services. My friend has ALS sickness and at the same time has sleep apnea and needed CPAP to sleep. He is also using HF oxygen bec almost his entire lungs already colapsed. During the time that I was visiting him from Dec. 6 to 9, 2023 specifically, he was still okay. Able to take care of himself to the bath room and eat by himself. He was also aware that he needed the CPAP to sleep safely. Otherwise he knows he would not survive. He tried to explain this to the head nurse how he needed the CPAP and be allowed to go out of the facility for fitting that day, Dec 8 but was told that he cannot bec it is their responsibility if somethings happens to him outside. My point here is they (PHC) they should have weighed which the pros and cons. Unfortunately, on Dec 9, he can no longer talk and looks like he is already in coma. I keep on calling their attention, the CNA and the nurse on duty to check on him but they said that he was okay and was just sleeping. And at around 6pm that day, I was asked by the black girl CNA to go out bec she is going to change the patient’s diaper. After 30 minutes, she (CNA) went out of the room. Because I was really worried of my friend’s condition, I tried to put the pulse oximeter on him and I was shocked to see that my friend still soaking wet. His entire pajama and diaper was not changed at all! So I tried to get the attention of the nurse on dity but she only told me to wait because the CNA will come but did not even budge to check on the patient. So I went to look for the CNA but did not want her to get embarrased so I only told her to check again but her answer was disgusting. She said that my friend just peed again and has to wait bec she has to finish all his task first before she can change him again. And when I came back on Dec 10, Sunday to check on my friend, he was no longer there. Either, he was brought back to the ICU or something worst happened to him that night of Dec 9 because of PHC’s negligence.My recommendation here to all who has relatives that need care: Please do not bring your relatives to this facility if you want them to still live. Unless you want them to die the soonest then put them here. The people who work in this facility has no compassion at all. Believe me! If your relative can still take care of him/herself, then maybe they will survive. Please take note: If you love your family member, please do not leave them here. They will sure die soon than expected.
-
July 2023 by Eddie C.
What is up with this place in answering the phone or getting to a room?! Called 4 times today (1-3pm) pressing the buttons to get to the Operator and never getting the call answered. Just called (7pm) and got somebody but when I asked them to connect me to a person "they asked what room?" and of course I didn't know because this was the first time I actually spoke to person there. She told me "please hold" and phone started ringing again and again with no answer and then I was disconnected. Wow!!!! So literally call #5 did not get me to the person I've been trying to reach all day and 5th disconnected call today. 0-5. Administrations needs to get somebody to work the phone lines! Sad I can't literally get through the "front door" of the facility.
-
June 2023 by Maria D.
I have been so happy that my mother is at this facility! it is clean, has very friendly staff members and the kitchen is very accommodating to specialized diets. I am so happy we found Poway Healthcare Center! thank you!
-
June 2023 by Brent L.
Two stars are only for the 10 star pt and ot staff. 20 days in this facility was 19 too long. Less than zero stars for communication about what is going to occur, what can be done to help your loved one recoup, what needs to happen before your loved one can be released. It took 10 days and 8 requests and the threat of putting my father in a wheel chair and rolling him out of the facility for a care conference, and then they had me talking to someone who wasn't his social worker. Then, when I did get to speak with his social worker, I feel like I was treated like one of the patients, rather than a care taker readying in home care for a patient. I was told steps but not WHY... they will need to do thing. Drs appt with their general practitioner within 7 days before we can release him. Then she asked about what his pharmacy would be. When I asked about when she would call in the meds so I could set up pill trays. Oh that's what the Drs appointment is for. WHY would she bother asking about the pharmacy????? If these folks would create a sheet of paper that says "welcome, your social worker is X, the best way to reach them is Y, and they are here to help you with Z. You are scheduled for pt/ot 5 days a week while you're here. Breakfast lunch and dinner are served (with a brief run down). Laundry is handled in this fashion, or your loved ones can arrange to take your dirty clothes and bring you clean ones. (And yet his clothes still disappear to never be returned, put names in EVERYTHING) If you require assistance, please use your call button and a nurse will be in to assist you. There should be a remote for your television and activities are listed on the calendar hung on the wall at the foot of your bed. When it's time to plan for your discharge you/they will need to arrange for a variety of in home changes and equipment. We will review these items with you in the days leading up to discharge. You/they will also need to arrange for a visit to your general practitioner to review (if any) your meds and have them reviewed, approved and sent to your pharmacy. You will be sent home with whatever meds we have available for you, with instructions on how and when to take them. " Remember this is what i feel it should look like. My experience was quite Different. No care conference, until threatening to remove patient. Laundry missing, canceled pt on the final day, and got snippy with me when I try to arrange 5 days in advance when we wanted him to come home. "Our dr will have to have 72 hours notice to release him" last time I looked 5 days is over 72 hours. Over Memorial Day weekend I discovered whole groups of pills left unattended on his tray untaken twice. One was from the previous night. The nurse said oh that's last nights, I'm getting ready to bring pills go ahead and give them to him now. Then hurried in a few seconds behind me and says not the pink ones he doesn't need those his bp is high enough. I couldn't get him out of this place fast enough. But they do allow you to bring in their pets for visits so that's nice.
-
May 2023 by Nikki K
Horrible treatment by the staff here. My father has lost an extreme amount of weight since entering the facility. Sometimes they don’t bring dinner to the patients after 8PM. They have also “lost” a huge amount of personal belongings of my fathers since entering the facility that no one claims they know anything about. I’ve seen nurses mocking patients that arnt able to care for themselves while walking down the halls of the facility. Extremely disgusting behavior. Today I was yelled at by the lead nurse in charge while having a visit on the back patio with my father. He proceeded to demand answers from me about matters I know nothing about. And all in front of other patients and their visiting families. What he failed to know is that i myself work in healthcare and know the legalities of his actions. Discussing legal and confidential matters in front of other patients is a violation of HIPAA. Extremely unprofessional.
-
April 2023 by Nichole K.
Horrible treatment by the staff here. My father has lost an extreme amount of weight since entering the facility. Sometimes they don't bring dinner to the patients after 8PM. They have also "lost" a huge amount of personal belongings of my fathers since entering the facility that no one claims they know anything about. I've seen nurses mocking patients that arnt able to care for themselves while walking down the halls of the facility. Extremely disgusting behavior. Today I was yelled at by the lead nurse in charge while having a visit on the back patio with my father. He proceeded to demand answers from me about matters I know nothing about. And all in front of other patients and their visiting families. What he failed to know is that i myself work in healthcare and know the legalities of his actions. Discussing legal and confidential matters in front of other patients is a violation of HIPAA. Extremely unprofessional.
-
March 2023 by Haley G.
My mom was unresponsive at this facility for "12" hours, so they say????? They didn't even have the audacity to call me and let me know she was unresponsive nor at her final walong moments!!! If I wouldnt have called up there asking to speak to my mom, I would've got a call saying she was dead!!!!! I hate this facility and if I could do it all over again? I'd take my mom home and keep her there! Who knows just how long she was unresponsive for?!?!!! They said 12 hours but I beg to differ! This facility and there nursing staff are by far the worst I've ever encountered! Please take my advise and take the time to find a better one! If not then I HIGHLY SUGGEST TO PUT IN A NANNY CAM!!! I didn't want to post this picture of my mom but I feel I could be helping someone by showing just how horrible this place is. If you look at my mom's face, you can see that her head had been at a side slant to the right for so long, that her nose started to stay as if it was molded that way... The other photo of her is just a week or so before she past. This place killed her. The staff is not there because they care. They're only there to do the minimum and get paid. The cuts above my mom's right eye are unexplained also. I turned her head and she had scars and bruising on the whole right side of her face and ear. Please take my word for it, don't put your loved one in this facility for nothing. They also had her food tray on her potty click the link to the Google review I left to see the photos I mentioned. Can't post here due to a technicality.
-
March 2023 by Dee P
If your loved one goes to PHC for rehab & are basically healthy, they should survive. If your loved one has care needs requiring nurses and CNA's to do more than the bare minimum, this facility won't provide timely competent care & will kill them. This is my opinion as a critical care nurse, based on what I saw.PHC was responsible for my loved one's UTI going undiagnosed and inadequately treated, they took 2 weeks to order adequate pain medication, gave my family member COVID, and didn't keep them adequately hydrated. Instead of rehab, my family member got sepsis, pneumonia, & lost 20 lbs. Doctors had said the potential for recovery was excellent. PHC has yet to take accountability for contributing to my family member's worsening condition under their care.A nursing "supervisor" who may still work there will give you wrong information, she is incompetent & dangerous in her incompetence, my opinion. We reported UTI concerns to nurses, the NP and physician. It was over 2 weeks before they even sent a urine sample. This nursing supervisor spoke to a stranger about my loved one and claimed it was a family member that hadn't called in.We requested a COVID test at the first signs of symptoms and staff refused. They refused to test on day 2 of symptoms, could have tested on day 3 and didn't. PHC has yet to explain this. My family member went 5 days without being tested or treated. In a healthy person, COVID isn't usually life threatening. For my loved one, it was.PHC's website states they provide dementia care. We had to explain to staff that a person with dementia won't reliably ask for pain medications or water/food or needing to use the bathroom, that staff would need to ask and not just let the person lay there in bed. We had to post a sign to remind staff to offer water and still, they didn't do it reliably. PHC does nothing that qualifies them to state they specialize in dementia care. [They were cited for not providing my family member with adequate hydration.]PHC has a CNA that said "every time I try to sit down, [my loved one] needs something." So, a person with dementia, more confused from infection, that got COVID from the staff, was labelled as needy. This CNA complained to family because they were more concerned about sitting down than providing care. I guess that's one of the job skills of a CNA at this facility: sitting down.PHC didn't inform us that my loved one got COVID. We found out when a visitor left one afternoon, returned in the morning and a different person was in the bed that my loved one had been in the evening before and over their entire stay up to this point. We had to find someone to ask where my loved one was.My family member's clothing, shoes and food went missing. PHC did not restore or reimburse for this. Upon my family member's death, I filed grievances.* when you report a concern to a nurse, tell them to chart "family requested..." or "family reported..." in the chart. If they don't chart it and the concern doesn't get addressed, this facility's failure to deliver care is protected. This facility got away with delivering terrible care to a vulnerable person and because they also don't document concerns from family, they got away with it. Investigating agencies will only look to the facility's poor charting, that doesn't reflect anything the family has been advocating for, as their means of determining negligence.* report this facility to the agencies, ombudsman, protective networks that the facility has listed in their front lobby.* request a belongings inventory sheet and list everything brought in. This is the only way you will be able to prove when belongings go missing.
-
March 2023 by Anthony McFall
I got lost thinking I was at the right medical facility, the staff was super helpful and informative and pointed me in the right direction. Thank you for the kindness Poway staff!
-
March 2023 by Insty Gator
My wife has the unfortunate luck of landing here after her docctors decided to withold antibiotics and to allow her infection to take its course, when I objected to this treatment, the staff trumps up a report that some filthy minded nurses imagination lets loose and the next thing I know is I cannot hold my wife and console her while they literally kill her. The staff are inconsiderate of her needs.They want to watch her die alone, adding insult to injury. May they each get what they give. They are not above lieing and jumping to conclusions.
-
March 2023 by Nancy Peterson
My brother has been here for 6 weeks now. The staff are terrific. They are taking good care of him.
-
October 2022 by Larry P.
Absolutely a horrible place to send a loved one. Very under staffed and horrible care. Sent wife home with no medications because she left early. They told is if you leave early we will not give you any of your meds to take home. Horrible experience.
-
June 2022 by Patty D.
Since January of this year, 2022, my dad has been at Poway Healthcare Center twice. His stay there was in the midst of the Covid pandemic., a challenging time for all. The care he received was above very good. The staff, from the director, to the case manager, to the nurses, receptionist, maintenance, etc.... are kind and caring. The facility is well maintained. My dads overall health and well-being have improved significantly while at PHC. God bless each person that works there. It's a calling.