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October 2023 by Greg Johnston
Great customer service. Mary went out of her way to make sure we were getting the best rate on our rental car and moved us up on the schedule for repairs knowing we were paying for the rental car from our own pocket!
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September 2023 by C R.
We have used Poway Valley Collision for over two decades whenever we need collision work in our family's vehicles. Bree and Jim explain everything for the scope of the work needed, are attentive and timely, and make you feel confident in the quality of work done before and after. Along with owners Jim and Debbie, the staff make this business another reason why Poway is a great place to live and do business in.
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September 2023 by Michael Acampora
It seemed like a “family-tight” company… nice, friendly, helpful. And though active with work, I got input and advice for my moms car “without feeling like I was bothering” them.I ‘think’ the work done was quality (I’m not a car pro).
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August 2023 by Angela Aldan
Poway Valley Collision pushed the completion date out twice.. Poor communication to the point of having to call them, the receptionist tells me they would call me back, and having to call back two hours later with the receptionist saying, "they forgot to call me back." When I went in to find out the status of my car on the day it is supposed to be finished, they told me they normally call between 3 and 5 pm they never call back. I explained that something like that should be communicated to a customer. Overall, I'm not happy with the lack of communication and poor customer service. Also they don’t even know the time frame of my vehicle being out of the wash bay as if it takes they whole day for my vehicle to be out of the wash bay. Which is ridiculous, how do you not know how long it’ll be out of wash bay. Every time it gets closer it’s pushed back again. It’s so inconvenient to be without a vehicle especially living so far.
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August 2023 by Samantha Jones
I went in for an estimate and the man who took a look at my car was very dismissive and arrogant when speaking to me. I believe that he would have spoke to me as an equal if I was an older man and not a young woman. I will not be doing business here and will be sure to tell my friends the experience I had.
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July 2023 by Robert Kraft
Awesome folks and quality workmanship!
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July 2023 by Barry D.
My son's vehicle was involved in a non-travel related accident. I chose PVC as my repair shop to fix a damaged passenger door. Over the years. I have used PVC for other collision repair work. I would highly recommend them to anyone that has that need. My experience has been that their estimates are not questioned by the insurance company. They gave me a reasonable timeline for repairing the door and provided me, via email, with almost daily updates on the status of the repair and when I could expect delivery. The front office staff was friendly and very pleasant and cooperative. The completed work was excellent. I could not see any evidence of it even being repaired, particularly the paint job which was flawless. Again, my highest recommendation for their work.
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May 2023 by Kiyoshi T.
These guys are the best. Courteous, professional, honest and will keep you updated on the progress of your car. And when you go to their office you will feel right at home as they welcome you right away. My car came out perfect and they went over everything with me from start to finish.From now on the only place to fix my car is here!
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January 2023 by Robert W.
Amazing staff and very supportive to the customers needs. They worked with my insurance company to find the solution to get me back on the road without cutting corners or doing shoddy work that would place my family and I in danger reply never need another collision company but if I had to recommend one, Poway Valley Collision would be my number one choice.
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November 2022 by Jennifer Disser
I’ve used Poway Valley Collision several times over the years. They’ve always done excellent work. Most recently, I had to wait a month before they could work on my vehicle. When I dropped it off, the estimate was ~$1,030 and the work would take ‘at least 5-7 business days.’ I received an estimated completion date of 7 business days. When I called on the 7th business day, they said the car was not done and would be done on the 10th business day. They later called me on day 9 and said the car was ready. The final cost was $2,299 - well over double the estimate. Again, they do great work, but I was less than thrilled with the process.
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September 2022 by Mark J.
Poway Valley got my car to me when promised. They were professional in keeping me up to date on the repairs. The car looks great. I would recommend them.
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September 2022 by Kathy N.
Rodents had chewed through my electrical wires so AAA had it towed to Poway Valley Collision and not only did they do an outstanding job in fixing it their customer service is outstanding. Thank you Mary & Jim you are so easy and nice to work with! Although Poway is a big town they make their customers feel like family. I highly recommend this place. I've used them in the past and will continually use them when needed.
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August 2022 by Garry Leo F. C.
I am a return customer and all I can say is --EXCELLENT SERVICE!!! The staff is awesome!!! Love the updates!!! They all listen and pay attention to all the detail of their business.
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August 2022 by Kevin F.
Complete time wasters . Took my BMW to get a paint job did the quote . Had me wait for a month they said they would work on it . Then last minute cancelled the job . Told me it will take 8 months for a paint job . I think they didn't want to accept the job because it's out of their league and couldn't handle the task . Should of told me in the first place so I can get the job done somewhere else . Wasted my time
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July 2022 by Joe Smith
I have no idea why triple A would recommend this place, they have really bad customer service , like really bad. Always a bad sign when they only respond to positive reviews and ignore the negatives, I should of know but listened to my triple A agent , won't make that mistake again, you can find a way better place with way better customer service anywhere else.