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March 2024 by Robert E.
Charlie was the best and the new manager very cool service with Charlie awesome. Prices great I recommend anybody going there getting a T-Mobile phone Charlie is good at setting it up and telling you what to do and how to do it and gets the job done right
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February 2024 by antonia wolner
I was unfortunate enough to witness an employee from this location have an absolutely karenesque meltdown at a nearby business. I can’t imagine what she’s like with customers. Will never visit this location again. She had brown, long hair, that was kinda wavy but I didn’t get her name. It was super embarrassing to have to watch this exchange. I get having a time constraint but maybe you shouldn’t sit down at a restaurant and expect special service. Order ahead next time or get fast food. Absolutely unacceptable behavior. I’m a manager in sales and I would 100% fire this employee for this type of behavior especially when wearing company colors.
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February 2024 by Antonia W.
I was enjoying brunch with a friend and witnessed one of the employees have a full on Karen moment at an understaffed business nearby. Absolutely disgusting behavior and I will never visit this location because of this employee's behavior. I can't imagine what she's like having to deal with as an employee that's supposed to be interacting with customers. I'm assuming she has no customer service skills. She had long dark hair and it was kinda wavy, didn't get her name but I surely got secondhand embarrassment from her behavior.
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December 2023 by //
Writing this now but service was from a few weeks ago:Team member Rachel from this specific T-Mobile – she's outstanding in customer care and support. Seriously, my mom, Myrna had to deal with some stuff four different times, and Rachel was there rocking it every single time. Super knowledgeable, super patient – just an all-around awesome employee. If you're heading to T-Mobile, hope you get lucky and have Rachel on your team! Our family has had positive experiences each time!Massive thank you Rachel !And team !
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November 2023 by Marianna Ibarra
Andres and Josh were very helpful. As soon as I walked in they greeted me and asked how they could help me. Great experience!
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November 2023 by Emerald
My 2 phones given me didn't make it through the 2 year contract. That T-Mobile doesn't call a contract.Congested times made it hard to complete a phone call.
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September 2023 by Roger Quilleterio
Today on September 5 i got my daughter a new Iphone 14 and the store was super busy and store manager Jacob jumped in and helped me. I love this store, Jacob and his team is on point. Best and friendly service. Great manager and it shows on the team! Everyone super helful and great expert on the product!!
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September 2023 by Jacob Masters
Great young staff. Answers questions and was able to get me affordable Internet!
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September 2023 by Michael Metz
I got a new phone there and the sales person was knowledgeable and helpful.
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July 2023 by Ed V24
We needed to activate a new phone and chose the Poway location because we always received good service in the past . We were not disappointed, as we get excellent service from Sara. She was very quick efficient and very knowledgeable .
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July 2023 by Karen Duncan
Poor service I guess with a new young kid! Couldn’t and didn’t want to help me!
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January 2023 by Shala Mason
The young men in this store were amazing! Dylan and Charlie thank you for your patience with assisting me adding a line and purchasing an Iphone for my son! Everyone was helpful, friendly and knowledgeable! If you are looking for great customer service this is the T-Mobile store to come to!
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December 2022 by Chad T.
Went in to get T moblie Tuesday free gift and get my screen protector Replace on my cell phone. Charlie went above and beyond. I did get the internet from t moblie I live in Julian California in a area we're service is not to good. But I get internet and service now. Thanks you t mobile. I been with sprint for since 2009. And now t moblie I recommend them yes and I be back.
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December 2022 by Sherlonda C.
Im very happy with Dylan and Cade for the service they provided to me great customerservice skills. The only iuess I have is the store manager promise me a ipad 10 as a new t-mobile customer and I went in today to get 3 new lines plus wfi home internet plus 3 new phones plus accessories because I transfer my service from AT&T when Dylan called him about the Ipad I was promised he said that he made a mistake. But I know for sure he mentioned the brand new Ipad as one of the offers because I point to it and he said it was the brand new one that is out. He didnt own up to his word. The only way he can rectify this is by owing up to what he said and provide an ipad 10 as I was promised not to ipad 9. If that happens I will correct my review. But other than that Dylan and Cade gets a thumbs up good job guys!!!!!
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November 2022 by K S.
This location has provided us with very good service. We went to switch our phones. There were busy but Hugo provided us with EXCELLENT service. Definitely will recommend this location.