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February 2024 by Mark P.
The most dishonest company I have ever dealt with. I would have given them minus 5 stars if it was an option. Our sales person Orlis told my wife and I that we would receive a FULL refund if returned within 30 days. We return it in 7 days and after several days of phone calls and emails we still had not received credit back to my card. After filling a dispute with my CC company, I finally received an email from Bruce saying they are charging me a restocking fee. I emailed Bruce back & cc Orlis that Orlis promised we would receive a FULL refund. It's been over 2 weeks and they both cannot even give you the courtesy to reply back. RUN FROM THIS BUSINESS!!
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October 2023 by Liz B
In a time when good customer service is becoming rare, I was delighted to recently do business with the Back Store. While my purchase was modest (replacement battery packs for recliners), I received prompt, courteous and efficient service. My initial contact was with Denis, who took my information and promised I would hear from Orlis. Orlis soon called, finalized the order, and I received an invoice and shipping notice w/tracking via email.The batteries arrived in a couple of days. I appreciate The Back Store's commitment to meeting a customer's need. Thank you for a most pleasant transaction!
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October 2023 by Abdulrahman Mahmood
The Back Store's furniture falls apart faster than a house of cards. Their shoddy craftsmanship should be a warning to anyone considering buying from them.
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August 2023 by Morgan Sullivan
Great products and FANTASTIC customer service. Needed a reclining chair for my father ASAP and staff at The Back Store went the extra mile to get us what we need and when we needed it. Orlis, Bruce and Philip were fantastic through the whole process. We got a Golden power lift PR535. My father loves it, it arrived all set-up. All we did was plug it in. Highly recommend The Back Store-they care!
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August 2023 by Elizabeth Thomas
I just wanted to take a moment to write about my experience with The Back Store. I had purchased an item from them on eBay, and I have to say that it was one of the worst experiences of my life.The communication was terrible, and the entire process was incredibly frustrating. I repeatedly sent emails and messages, but all I received in return were automated responses or refusal to help me with my issue. It took forever for them to send the item, and when it finally arrived, it was completely damaged.
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August 2023 by Edward Lee
I would not recommend this company to anyone. I purchased an item from them on ebay in July of 2023, and I have yet to receive it. The tracking number they provided only indicated that the package had been delivered to the shipping company, but there was no further information available.I have contacted them multiple times via email and phone, but my questions have gone unanswered. I am extremely frustrated with this company, and I would not recommend them to anyone.
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June 2023 by Jon Elwinger
I ordered a Zero Gravity Chair. I wasn't told that I had to keep the box that the Chair came in. I called the store and I was told I had to contact Bruce via Email. I want a job like Brjuce
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February 2023 by Steve H.
We purchased a Noweigen recliner, we thought, turned out; it was made in Thailand and very uncomfortable. We requested a return and refund. They approved it. We were told we had to pay 279.00 to ship it back, which we were unhappy with. Upon issue of refund, the deducted over 550.00 from the refund. They said itcwas a restocking fee which wr were not told of prior returning. A complaint has been filed with Amazon. Stay away from these fraudsters.
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January 2023 by James H
I just ordered a chair from them and it's an immaculate Steelcase Leap V2 plus. If I didn't know it was refurbished I would swear it's brand new. The chair was shipped for free. It was very carefully bubble wrapped. They are responsive to requests through their system and it all worked out very well. I would recommend this place to anyone.
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January 2023 by James H
I just ordered a chair from them and it's an immaculate Steelcase Leap V2 plus. If I didn't know it was refurbished I would swear it's brand new. The chair was shipped for free. It was very carefully bubble wrapped. They are responsive to requests through their system and it all worked out very well. I would recommend this place to anyone.
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January 2023 by Suzanne W.
I purchased two barcalounger power recliners one came with out a power cord. i have been trying since they arrived to get the power cord which did not come for one. i have sent pictures as requested to date i still don't have a power cord this has been since december 2022
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December 2022 by STAVE SMITH
Sal and good team He was super professional and flexible with my decision changes!!! I would recommend and use him again and again!!!!
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September 2022 by Glen L.
My 87-year-old mom purchased a Power Lift and Recline chair from The Backstore in December 2021 and it broke in August 2022 - the chair was stuck in the reclined position. She contacted the store requesting a technician to come out and they told her to e-mail her warranty first. She needed help with that so I went over to help and check the chair myself. At that time, I checked the Owner's Manual trouble shooting section and followed instructions to reprogram the chair if that problem occurred, but it didn't solve the issue. The warranty information we e-mailed did not have the chair's serial number, so we were told to look in the back of the chair for the number. I went over again, found a number and sent it but it wasn't the right number. We were told to check under the footrest, so I went over a third time. There was nothing under the footrest, so I looked behind the chair again and found another serial number on the motor. That wasn't the right number, either, and the company rep was adamant that the serial number was under the footrest. So, I went over a fourth time with my husband and he confirmed there was no number under the footrest so we literally tipped the chair completely over and found another serial number under the frame of the chair. That was not the number either, so we were told to go to the trouble shooting section of the Owner's Manual and follow the instructions for reprograming the chair if it doesn't incline. I explained I'd already tried that and it didn't work and, and after three weeks of jumping through hoops and getting nowhere, they needed to send a technician out. A technician came out a few days later and said the motor needed to be replaced but he had to contact Golden Technologies, the manufacturer of the chair, about getting the part. He told my mom he would have an answer for her by the end of the week. By midweek the following week, we still hadn't heard from the technician, so my mom and I went into The Backstore to complain and try to return the chair. The Backstore employees were apologetic and explained they are only distributors, all warranty issues are handled directly with Golden Technologies, the manufacturer. Jeremy, who works in the warranty department of The Backstore and is the middleman for the store and the manufacturer, contacted Golden Technologies and was able to speed up the process to get the technician out to help us. The Golden Technologies technician was nice and helpful and was able to replace the motor quickly. It literally took five weeks to get a technician out and 15 minutes to replace the part. All of the people we dealt with at The Backstore were nice, Jeremy was professional and did his best to help us, but Golden Technologies gets an F for customer service when it comes to fixing their product that broke eight months after the sale. And what was most frustrating was that they were completely insensitive to the fact that my mom is a senior citizen who struggles with technology and e-mailing and who can't get out of a chair, much less crawl behind and under it looking for a serial number that wasn't even on the chair, before sending anyone out! So, buyer beware, if your Power Lift and Recline chair from Golden Technologies needs repair, don't expect it to be quick and easy to get a technician out to help.
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August 2022 by Hans B.
I bought expensive Ekornes Stressless Recliner Chairs with Ottomans and a Sofa almost 5 years ago. One of the recliners broke about 2 months ago and the chair is now wobbly in all directions. Something is broken in the base that allows the reclining motion. For the last 3 weeks I have tried to get the chair fixed, but have just gotten the runaround. First they told me to contact the manufacturer directly (not true) only to find out that any warranty work will be done by the retailer. They won't let me drop off the chair at their store for repairs either. Then they request my original invoice, which I can't locate, but have copy of the credit card statement (they don't care). Funny that the store doesn't have their copy of the invoice either (they don't keep them for 5 years). The warranty employee refuses to connect me directly to a manager or store owner. Worst customer service ever for a chair that retails new for around $2500-3000!
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April 2022 by Lucas Springstead
I purchased a steelcase leap WorkLounge chair from the back store which is a hard chair to find it arrived earlier than expected and communication was perfect . When it arrived it was well packed but unfortunately a portion of the back rest broke off in transit, so I had to ship it back. I cannot say enough good things about Orlis he has made the entire process easy both ways from the original order to shipping then the return process as well. It’s very hard to come by this good of service both for purchases and returns and I assure you so will be buying from them in the future!
